25 products compared
These are the tools a business puts on its own website or help desk so customers get an answer without waiting for a person. Some are full help desks with an AI agent added, priced per seat with a charge for each resolved conversation. Others are lighter chatbots you train on your website pages and documents, priced as a flat plan with a message allowance.
That difference matters more than the headline price. A per-resolution fee is cheap at low volume and grows with every conversation. A flat plan is predictable but caps how many answers you get. The table below keeps each vendor's own billing unit, so you can see which kind you are looking at.
Prices checked up to 16 October 2026.
25 of 25 products. Feature filters only match features confirmed on the vendor’s own site.
Ada · Customer support
Ada is an enterprise AI customer service platform whose AI agents work across messaging, email and voice. Agents answer from connected knowledge bases and imported web content, call APIs and MCP tools, and hand off to helpdesks such as Zendesk and Salesforce.
Writesonic, Inc. · Customer support
Botsonic builds AI agents trained on uploaded files, websites and synced sources such as Google Drive and Notion, embedded as a website chat widget or connected to messaging apps. Higher plans add agentic workflows and helpdesk handoff.
Chatbase Inc. · Customer support
Chatbase builds AI support agents trained on a business's own files, website and help content, deployed on a website widget and on messaging, email and phone channels. Agents can run actions such as escalations, bookings and Stripe or Shopify lookups.
Chatling · Customer support
Chatling builds AI agents and chatbots trained on a knowledge base of website content and files, embedded as a web widget or on messaging channels. It includes actions, workflows, live chat with human handoff and a choice of many AI models.
Crisp · Customer support
Customer messaging platform with website chat, shared inbox, help center, chatbot builder and an AI agent (Hugo). Plans are priced per workspace with AI credits included.
CustomGPT.ai · Customer support
CustomGPT.ai lets businesses build AI agents that answer from their own websites, documents and connected knowledge sources, with citations. Agents can be embedded on a site, used through a RAG API, or deployed to Slack and other tools.
Dante AI · Customer support
Dante AI builds AI support agents from a business's website, files and typed content, installed on a website with a script tag. It includes a voice agent, human handover on some plans and a built-in leads CRM.
DocsBot AI · Customer support
DocsBot AI builds chatbots trained on documentation, websites, PDFs, Word files and other sources, embedded as a chat widget or connected to helpdesks such as Help Scout. Paid plans add actions, escalation tickets, voice agents and analytics.
Freshworks · Customer support
Live chat and messaging tool from Freshworks for websites and apps, with a shared inbox and the Freddy AI Agent. AI agent usage is billed in session packs.
Freshworks · Customer support
Ticketing helpdesk from Freshworks with a knowledge base, automations and the Freddy AI Agent and Copilot. AI agent usage is billed in session packs.
Gorgias · Customer support
Ecommerce helpdesk for Shopify and other store platforms, priced by ticket volume rather than per agent, with an AI Agent billed per automated interaction.
Help Scout · Customer support
Help desk with a shared inbox, help center (Docs), and an embeddable Beacon widget for live chat. An optional AI agent answers visitor questions from your knowledge sources and is billed per resolution.
HubSpot · Customer support
Customer service software built on the HubSpot CRM, with ticketing, live chat, knowledge base, calling and an AI customer agent billed per resolution through HubSpot Credits.
Fin (formerly Intercom), part of Salesforce · Customer support
Customer service helpdesk with a shared inbox, messenger, help center and the Fin AI agent, which answers customers across chat, email and other channels. Fin can also be bought alone for use with another helpdesk.
Kommunicate · Customer support
Kommunicate is a customer support platform combining AI agents, live chat, email ticketing and voice, with human handoff built in. AI agents answer from knowledge base documents and URLs across web, mobile, WhatsApp and other channels.
HELLO UMI S.L. · Customer support
No-code chatbot builder for website and WhatsApp conversations, combining rule-based flows with AI agents that answer from your knowledge base. Charged by chats per month, with AI chats counted separately.
Text (formerly LiveChat Software) · Customer support
Website live chat and helpdesk from the team now branded Text. New sign-ups get Text plans, which combine live chat, inbox and an AI agent billed with included AI resolutions.
LiveChatAI · Customer support
AI support agent trained on your website, files and other sources, with a built-in live chat inbox for human handoff. Billed by message credits per month.
SiteGPT · Customer support
SiteGPT builds AI support chatbots trained on a company's website, documentation, files and connected sources, embedded as a chat widget. It includes a human inbox for takeovers, an API, an MCP server and a CLI.
SpideyChat · Customer support
A website chat assistant you train on your own site and documents. It answers visitors, captures leads and hands conversations to your team through a live inbox.
tawk.to · Customer support
Free live chat, ticketing and knowledge base for websites, with paid add-ons such as AI Assist, branding removal and hired chat agents.
Tidio · Customer support
Live chat and helpdesk for small and online businesses, with the Lyro AI agent and Flows automation sold as separate products or add-ons.
Delta4 Infotech Pvt. Ltd · Customer support
AI chatbot and agent platform trained on your website, documents and help center, deployed as a website widget and on messaging channels, with human escalation, voice and phone agents. Usage is metered in AI credits weighted by model.
Zendesk · Customer support
Customer service suite with ticketing, messaging and live chat, help center, voice and AI agents. AI agent work is billed per automated resolution on top of per-agent plans.
Zoho Corporation · Customer support
Live chat and visitor tracking platform with a chatbot builder, Zia AI agents and an AI Answer Bot that responds from your FAQ and article library. Priced per operator.
The cheapest published paid option for each product, in the vendor’s own unit. Read the billing model before comparing two rows.
| Product | Free plan | Starts at | Billing model | Usage charges | Checked |
|---|---|---|---|---|---|
| AdaOfficial pricing | Not verified | Contact sales | Custom quote | None published | 16 October 2026 |
| BotsonicOfficial pricing | Not verified | From $16/month per account, billed yearly | subscription | None published | 16 October 2026 |
| ChatbaseOfficial pricing | Not verified | From $32/month per workspace, billed yearly | subscription + usage credits | Auto-recharge message credits: $40 per 1000 message credits | 16 October 2026 |
| ChatlingOfficial pricing | Yes200 AI credits, 1 AI agent, 1 seat, 500,000 knowledge base characters | From $21/month per account, billed yearly | subscription | None published | 16 October 2026 |
| CrispOfficial pricing | Yes2 seats, no AI credits | From $45/month per workspace | subscription + usage-based | Additional agent seat: $10 per seat per month | 16 October 2026 |
| CustomGPT.aiOfficial pricing | Not verified | From $89/month per account, billed yearly | subscription | None published | 16 October 2026 |
| Dante AIOfficial pricing | YesFree plan with no card; limits not verified | From $40/month | subscription | None published | 16 October 2026 |
| DocsBot AIOfficial pricing | YesPersonal use: 1 bot, 50 source pages, 100 AI credits/month, no card | From $49/month per account | subscription | None published | 16 October 2026 |
| FreshchatOfficial pricing | YesUp to 10 agents; chat widget, shared inbox, 100 campaign contacts/month | From $19/month per agent, billed yearly | per seat + per conversation | Freddy AI Agent sessions: $49 per 100 sessions | 16 October 2026 |
| FreshdeskOfficial pricing | Not verified | From $19/month per agent, billed yearly | per seat + per conversation + usage credits | Freddy AI Agent sessions: $49 per 100 sessionsConnector app tasks: $80 per 5,000 tasks | 16 October 2026 |
| GorgiasOfficial pricing | Not verified | From $10/month per account | subscription + usage-based | AI Agent automated interaction, annual plans: $0.90 per automated interactionAI Agent automated interaction, monthly plans: $1 per automated interaction | 16 October 2026 |
| Help ScoutOfficial pricing | Yes5 users, 1 Inbox, 1 Docs site; no payment method needed | From $25/month per user | per seat + per resolution | AI Answers resolution (add-on): $0.75 per resolution | 16 October 2026 |
| HubSpot Service HubOfficial pricing | YesUp to two users; contact management, ticketing, team email | From $20/month per seat | per seat + per resolution + per minute | Customer agent resolution (messaging): $0.50 per resolutionCustomer agent voice: $0.50 per minute | 16 October 2026 |
| IntercomOfficial pricing | Not verified | From $29/month per seat, billed yearly | per seat + subscription + per resolution + usage credits | Fin outcome (resolution, procedure handoff, routing): $0.99 per outcomeFin qualification outcome: $9.99 per outcome | 16 October 2026 |
| KommunicateOfficial pricing | Not verified | From $34/month per account, billed yearly | subscription + per conversation + per minute | Additional conversations (Starter): $15 per 1,000 conversationsAdditional conversations (Professional): $10 per 1,000 conversations | 16 October 2026 |
| LandbotOfficial pricing | Yes100 chats/month, no AI chats, 1 seat, web only, WhatsApp test number | From €32/month, billed yearly | subscription + per conversation + usage-based | Extra chat beyond plan allowance: €0.05 per chatExtra AI chat beyond plan allowance: €0.10 per AI chat | 16 October 2026 |
| LiveChatOfficial pricing | Not verified | From $19/month per user, billed yearly | per seat + per resolution | Extra AI resolutions (pack of 50): $49.50 per 50 resolutions | 16 October 2026 |
| LiveChatAIOfficial pricing | Yes250 message credits, 500K characters, 1 chatbot, 1 seat | From $32/month, billed yearly | subscription | None published | 16 October 2026 |
| SiteGPTOfficial pricing | No | From $39/month per account, billed yearly | subscription | None published | 16 October 2026 |
| SpideyChatOfficial pricing | Yes | From $8.49/month, billed yearly | subscription | None published | 16 October 2026 |
| tawk.toOfficial pricing | YesLive chat, ticketing, knowledge base free; 'Powered by tawk.to' badge stays; free AI Hobby tier | From $29/month | subscription + usage credits + usage-based | Extra AI Assist message credits: $30 per 1,000 creditsHire Chat Agents: $1 per hour | 16 October 2026 |
| TidioOfficial pricing | Yes50 billable conversations; first 50 Lyro conversations free (lifetime) | From $29/month | subscription | None published | 16 October 2026 |
| YourGPTOfficial pricing | Not verified | From $39/month, billed yearly | subscription | None published | 16 October 2026 |
| ZendeskOfficial pricing | Not verified | From $19/month per agent, billed yearly | per seat + per resolution | Automated resolution, committed: $1.50 per resolutionAutomated resolution, pay-as-you-go: $2 per resolution | 16 October 2026 |
| Zoho SalesIQOfficial pricing | Yes3 operators, 10K visitors/month, 100 operator chat sessions/month | From $7/month per operator, billed yearly | subscription | None published | 16 October 2026 |
Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)
| Feature | Ada | Botsonic | Chatbase | Chatling | Crisp | CustomGPT.ai | Dante AI | DocsBot AI | Freshchat | Freshdesk | Gorgias | Help Scout | HubSpot Service Hub | Intercom | Kommunicate | Landbot | LiveChat | LiveChatAI | SiteGPT | SpideyChat | tawk.to | Tidio | YourGPT | Zendesk | Zoho SalesIQ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not verified | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Learns from your content | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not verified | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Hand-off to a person | Yes | Yes | Yes | Yes | Not verified | Not verified | Yes | Yes | Not verified | Not verified | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM connection | Yes | Yes | Yes | Yes | Yes | Yes | Not verified | Yes | Not verified | Not verified | Not verified | Yes | Yes | Yes | Yes | Yes | Not verified | Not verified | Not verified | No | Not verified | Yes | Yes | Not verified | Yes |
| Multiple languages | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not verified | Yes | Yes | Yes | Yes | Yes | Yes | Not verified | Yes | Yes | Not verified | Yes | Yes | Yes | Yes |
| Remove branding | Not verified | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not verified | Not verified | Not verified | Not verified | Not verified | Not verified | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not verified |
SpideyChat makes a website chat assistant and is listed in this directory alongside other products. We are not affiliated with, sponsored by or endorsed by any other company named here, and their names and trademarks belong to them. Facts are read from each vendor’s own pages on the date shown and can change; check the vendor’s site before you buy. Spotted something out of date? Email support@spideychat.com.