Customer support

Freshchat pricing and features

Live chat and messaging tool from Freshworks for websites and apps, with a shared inbox and the Freddy AI Agent. AI agent usage is billed in session packs.

By FreshworksOfficial websiteChecked 16 October 2026

Freshchat pricing

Free plan
Up to 10 agents; chat widget, shared inbox, 100 campaign contacts/month
Free trial
14 days on Enterprise

  • Free

    Up to 10 agents · 100 campaign contacts per account per month

    Free

  • Growth

    Freddy AI Agent: first 500 sessions included

    $19/month per agent, billed yearly

  • Pro

    First 500 sessions included

    $49/month per agent, billed yearly

  • Enterprise

    First 500 sessions included · Audit logs

    $79/month per agent, billed yearly

  • Freddy AI Copilot add-on

    Pro and Enterprise

    $29/month per agent, billed yearly

Usage charges

  • Freddy AI Agent sessions: $49 per 100 sessions

Enterprise: Published (see plans). Monthly-billing prices not shown (annual 'Save 20%'). 500 free AI sessions once per account. Voice via Freshcaller sold separately. Connector tasks $80 per 5,000.

Freshchat pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for
Small teams that want a free live chat plan for up to 10 agents, adding AI sessions when they need them.
Look elsewhere if
You want monthly prices published up front: the pricing page shows yearly billing only.
On pricing
Freddy AI Agent costs $49 per 100 sessions, and the first 500 sessions are free once per account.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

  • Yes

    Website chat widget

    “Easily deploy intelligent chat support on your mobile apps, website, or ecommerce site.” source

  • Not verified

    Learns from your content

  • Not verified

    Document upload

  • Yes

    Voice conversation

    “Unlock voice interactions with our all-in-one contact center.” source

  • Yes

    Phone calls

    “Unlock voice interactions with our all-in-one contact center.” source

  • Not verified

    Takes actions on its own

  • Not verified

    Hand-off to a person

  • Yes

    Developer API

    “Connect any preferred messaging channel to Freshworks with the help of powerful APIs.” source

  • Yes

    Integrations

    “Build, automate, and streamline workflows end-to-end between your account and third-party integrations.” source

  • Not verified

    CRM connection

  • Not verified

    Books appointments

  • Yes

    Multiple languages

    “translating incoming and outgoing communications with customers in over 45 languages” source

  • Yes

    Analytics

    “Standard reports and real-time dashboards” source

  • Not verified

    Remove branding

  • Yes

    Enterprise controls

    “Full visibility and control over administrative changes, and who made them.” source

What people use it for

Mainly for: Businesses running chat and messaging support.

  • Website and in-app live chat
  • AI agent answering chats
  • Messaging channel inbox
  • Chat campaigns

Sources

Research note: Voice/phone is via Freshcaller, a separate paid product. AI agent handoff behaviour and branding removal not confirmed on the pricing page.

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