Lead capture chatbot
A chatbot that turns website visitors into leads
A contact form waits for the visitor to decide to fill it in. A chat assistant can answer the question that was stopping them first, then ask for their details at the right moment. SpideyChat does that on your website, around the clock, and sends every lead to your inbox.
Free plan, no card needed. Paid plans from $9.99 a month.
What is a lead capture chatbot?
A lead capture chatbot is a website chat assistant that answers visitors' questions and, when they show interest, asks for their contact details and a few qualifying answers, then saves them as a lead for your team. SpideyChat answers from your own website content and captures name, email and phone with the enquiry.
What it does
Answers first
Handles the question in front of the visitor, from your own pages, before asking for anything.
Qualifies
Asks the follow-up questions a member of staff would, such as service needed, timing or budget range.
Saves the lead
Stores name, email, phone and the conversation, and emails your team, sends it to a webhook, or both.
Shows what's missing
Logs questions it couldn't answer, so you can add the answer and lose fewer visitors next time.
What it doesn’t do
- Push leads into a CRM directly. Today you get email alerts, the leads list and a lead webhook you can point at your own tools.
- Send follow-up email sequences. It captures the lead; your existing tools do the follow-up.
Illustrative conversation
Do you do kitchen extensions?
Yes, single and double-storey kitchen extensions. Are you thinking of starting this year?
Probably spring.
Great. If you share your name and email, the team can send a free quote and arrange a visit.
An illustrative example, not a real customer conversation.
Questions
Is a chatbot better than a contact form?
It depends on your visitors. A chatbot helps when people have a question before they'll get in touch; a short form is fine when they already know what they want. Many sites keep both, and SpideyChat can sit alongside your form.
Which plan includes lead capture?
Lead capture with email and phone is included on every plan, including Free. Starter ($9.99 a month) adds the automatic website crawler and more replies, and a lead webhook to send leads elsewhere is available on every plan.
Where do the leads go?
Into the Leads list in your dashboard, with the full conversation, and to your email. You can also send each lead to a webhook on any plan.