How does SpideyChat learn my business?

The Knowledge Learner gives you four ways to teach your bot: describe your business in plain language, point it at your website and let the crawler do the rest, upload documents (PDF, DOCX, TXT, CSV, or Markdown), or add manual Q&A pairs. Everything is chunked and embedded into a vector index, and the AI answers using only the most relevant passages — so responses stay accurate and on-brand, with no manual training.

Do I need to know how to code?

No. Teaching your bot and customizing the widget all happen in the dashboard. Installing it is a single copy-paste script tag — the same kind you'd use for any analytics tool — and your chatbot is live on your site.

What happens when the bot doesn't know the answer?

The bot never invents answers outside your content. When a visitor needs more help, the widget's “Report an issue” option opens a support ticket — complete with a ticket number — right inside the chat. On the Pro plan and above, those tickets land in your dashboard inbox so your team can follow up.

Every bot runs on a state-of-the-art large language model tuned for fast, accurate, high-volume support — streaming human-like replies in seconds, in any language. There is nothing to configure or maintain on your side.

Can I build automated conversation flows?

Automation — a visual flow builder for routing, hand-offs, and custom journeys — is coming soon. Today, your bot already handles conversations end to end: streaming replies with a typing animation, always-visible suggestion pills, and 24/7 availability out of the box.

Yes. Data is encrypted in transit and at rest, we're SOC 2 Type II audited, and GDPR-ready with a signed DPA available. Enterprise plans add SSO, audit logs, and custom data residency.

Can I try it before paying?

The Free plan is free forever — one chatbot and 100 messages a month, no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.

How much does SpideyChat cost?

There's a Free plan at $0 forever — one chatbot and 100 messages a month, no credit card required. Paid plans are Starter at $20/month (3 bots, 2,000 messages, website crawler, and lead capture), Pro at $59/month (10 bots, 9,000 messages, the support-ticket inbox, and branding removal), and a custom-priced Enterprise tier for unlimited bots and volume. Annual billing lowers the monthly rate, and you can upgrade, downgrade, or cancel anytime.

How long does it take to set up?

Minutes. Create a bot, teach it your business — paste a description, point it at your website, or upload a few documents — customize the widget, then copy one line of code onto your site. There's nothing to install and no model to train yourself: your assistant is live the moment you paste the snippet.

Which website platforms does SpideyChat work with?

Any website. Installation is a single tag (or an iframe embed), so SpideyChat drops into WordPress, Shopify, Webflow, Wix, Squarespace, and custom React or Next.js sites alike — the same kind of snippet you'd paste for an analytics tool. No plugin, framework, or platform lock-in required.

What languages does SpideyChat support?

Your bot replies in the visitor's own language automatically — there's nothing to configure. Because it runs on a multilingual language model, a single bot can greet and answer visitors around the world in their native language, even when your knowledge base is written in just one language.

How is my business data handled?

Everything you use to teach a bot — your description, crawled pages, uploaded documents, and Q&A pairs — is stored privately in your own account and indexed separately for each bot. A bot can only answer from the content you gave that specific bot, and it's instructed to use that material rather than guess, so your information never bleeds between bots. Data is encrypted in transit and at rest.

Can SpideyChat capture leads or hand off to a human?

Yes. Bots can collect visitor details like email and phone during a conversation (lead capture on Starter and above), and any visitor can open a numbered support ticket through the widget's “Report an issue” option. On the Pro plan and above, those tickets land in your dashboard inbox so your team can pick up the thread and follow up.

Privacy Policy · SpideyChat

SpideyChat ("SpideyChat", "we", "us", or "our") operates the website spideychat.com and the SpideyChat platform (the "Service"), which lets businesses create AI chatbots, train them on their own content, and embed them on their websites. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Service you agree to the practices described here. If you do not agree, please do not use the Service.

Who this policy covers

This policy applies to two groups:

Customers — the businesses and individuals who create an account, build chatbots, and manage them in the SpideyChat dashboard.
End users — the visitors who chat with a SpideyChat-powered chatbot on a customer's website. When you chat with a bot, the customer that deployed it is the controller of your conversation data; we process it on their behalf.

Information we collect

Account information. When you sign up we collect your email address, a hashed password, and your business or company name. If you sign in with Google, we receive your email address, name, and basic profile information from Google.

Content you provide. The material you use to train a chatbot — website content you ask us to crawl, documents you upload, and question-and-answer pairs you enter — along with your bot's configuration (name, welcome message, system prompt, colors, and allowed domains).

Conversation data. Messages exchanged between end users and your chatbots, including any information an end user chooses to share in chat (for example, an email address or phone number left as a lead), plus metadata such as timestamps and an anonymous visitor identifier stored in the visitor's browser.

Usage and technical data. Log data such as IP address, browser type, pages viewed, and actions taken in the dashboard. We use this to operate, secure, and improve the Service.

Cookies and analytics. We use necessary cookies to keep you signed in and, on our marketing site, Google Analytics to understand aggregate traffic. See "Cookies and analytics" below.

Payment information. If you subscribe to a paid plan, payment details are handled by our payment processor. We do not store full card numbers on our servers.

How we use information

We use the information we collect to:

Provide, maintain, and improve the Service, including generating chatbot replies;
Create and secure your account and authenticate sign-ins;
Deliver transactional emails (welcome, password reset) and, if you opt in, newsletters and product updates;
Enforce usage limits, prevent abuse, and monitor for fraud and security issues;
Respond to your requests and provide support;
Comply with legal obligations.

AI processing

To generate chatbot answers, the relevant conversation text and retrieved passages from your knowledge base are sent to third-party AI providers (for example, OpenAI) through their APIs. These providers process the data to return a response. We only send what is needed to answer the question. Do not put information into a chatbot's knowledge base, or share it in chat, that you would not want processed by a third-party AI provider.

Cookies and analytics

Our application uses a small number of strictly necessary cookies — most importantly a secure, httpOnly session cookie that keeps you signed in. Our public marketing pages load Google Analytics (gtag.js) to measure aggregate visits; this is disabled inside the embedded chat widget so your website visitors are not tracked by us through the widget. You can block cookies in your browser, though some features may not work as a result.

How we share information

We do not sell your personal information. We share it only:

With service providers who help us run the Service — AI providers (to generate answers), cloud hosting, our email provider, and our payment processor — under agreements that limit their use of the data;
With the customer who deployed a chatbot, for conversation data generated by their bot;
For legal reasons, if required by law or to protect the rights, safety, and security of SpideyChat, our users, or the public;
In a business transfer, such as a merger, acquisition, or sale of assets, in which case we will notify you of any change in control of your information.

Data retention

We keep account and content data for as long as your account is active. We keep conversation and usage data for as long as needed to provide the Service and for legitimate business or legal purposes. When you delete a bot or your account, we delete or de-identify the associated data within a reasonable period, except where we must retain it to comply with the law.

Security

We protect your data with measures including encrypted connections (HTTPS), hashed passwords, a database that is not exposed to the public internet, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. You can update most account data in your dashboard, or contact us at queries@spideychat.com to make a request. If you are an end user who chatted with a bot, contact the business that operates that bot, or reach out to us and we will help route your request.

Newsletter and marketing emails

If you subscribe to our newsletter or opt into product updates, you can unsubscribe at any time by contacting queries@spideychat.com. Transactional emails (such as password resets) are part of the Service and are not marketing.

International transfers

We and our service providers may process information in countries other than your own. Where required, we take steps to ensure your information receives an adequate level of protection when transferred.

Children's privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you. Your continued use of the Service after an update means you accept the revised policy.

Contact us

Questions about this policy or your data? Email us at queries@spideychat.com.