Live chat for website
Live chat for your website that is never left unanswered
Classic live chat has a weak spot: someone has to be there. SpideyChat answers every visitor straight away from your own website content, and when a question needs a person, a team member who is on duty takes over the same chat from the dashboard. After hours, the assistant keeps answering and saves the enquiry for the morning.
Free plan, no card needed. Paid plans from $9.99 a month.
How does live chat with an AI assistant work?
Live chat with an AI assistant means the chat widget on a website is answered first by an assistant trained on the site's own content, and a person steps in only when needed. With SpideyChat, the assistant replies instantly 24/7, a team member on duty can take over any conversation from the dashboard inbox, and the visitor's later messages are saved for that person while the assistant stays quiet.
What it does
Replies in seconds, at any hour
Answers hours, the prices you publish, policies and product questions from your own pages while your team is busy or offline.
Hands to a person on duty
Turn on live chat for the assistant, mark yourself on duty, and take over any conversation from the inbox.
Keeps the thread
While a person is handling the chat, the assistant stays silent and every visitor message is saved for them.
Captures what it can't finish
If nobody is on duty, it saves the visitor's details and question so your team can follow up by email.
What it doesn’t do
- Phone, video or screen sharing. It is text chat on your website.
- Work as a full helpdesk across email and social channels. It covers your website chat.
- Answer visitors on WhatsApp, Messenger or Instagram.
Illustrative conversation
Do you have the blue one in a medium?
The blue is listed in S to XL on the product page. I can't see live stock, so I'll ask the team to check. What email should they use if you leave the page?
sam@example.com, thanks.
Thanks Sam. A colleague is joining the chat now.
An illustrative example. Whether a person joins straight away depends on who is on duty; otherwise the enquiry is saved for follow-up.
Questions
Is live chat included on the Free plan?
Yes. The assistant, lead capture and the live take-over from the dashboard are available on every plan, including Free, which covers one chatbot on one website with about 375 AI replies a month.
What does the visitor see when a person takes over?
The conversation carries on in the same chat window. Your replies appear in it, and the assistant stops answering while you are handling the chat.
Do I need to be online all day?
No. Mark yourself on duty when you can take chats. The rest of the time the assistant answers alone and saves anything it can't resolve, with the visitor's details, for you to follow up.
Can several people take chats?
Yes. Team members you invite can go on duty and take conversations from the shared inbox.