How does SpideyChat learn my business?

The Knowledge Learner gives you four ways to teach your bot: describe your business in plain language, point it at your website and let the crawler do the rest, upload documents (PDF, DOCX, TXT, CSV, or Markdown), or add manual Q&A pairs. Everything is chunked and embedded into a vector index, and the AI answers using only the most relevant passages — so responses stay accurate and on-brand, with no manual training.

Do I need to know how to code?

No. Teaching your bot and customizing the widget all happen in the dashboard. Installing it is a single copy-paste script tag — the same kind you'd use for any analytics tool — and your chatbot is live on your site.

What happens when the bot doesn't know the answer?

The bot never invents answers outside your content. When a visitor needs more help, the widget's “Report an issue” option opens a support ticket — complete with a ticket number — right inside the chat. On the Pro plan and above, those tickets land in your dashboard inbox so your team can follow up.

Every bot runs on a state-of-the-art large language model tuned for fast, accurate, high-volume support — streaming human-like replies in seconds, in any language. There is nothing to configure or maintain on your side.

Can I build automated conversation flows?

Automation — a visual flow builder for routing, hand-offs, and custom journeys — is coming soon. Today, your bot already handles conversations end to end: streaming replies with a typing animation, always-visible suggestion pills, and 24/7 availability out of the box.

Yes. Data is encrypted in transit and at rest, we're SOC 2 Type II audited, and GDPR-ready with a signed DPA available. Enterprise plans add SSO, audit logs, and custom data residency.

Can I try it before paying?

The Free plan is free forever — one chatbot and 100 messages a month, no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.

How much does SpideyChat cost?

There's a Free plan at $0 forever — one chatbot and 100 messages a month, no credit card required. Paid plans are Starter at $20/month (3 bots, 2,000 messages, website crawler, and lead capture), Pro at $59/month (10 bots, 9,000 messages, the support-ticket inbox, and branding removal), and a custom-priced Enterprise tier for unlimited bots and volume. Annual billing lowers the monthly rate, and you can upgrade, downgrade, or cancel anytime.

How long does it take to set up?

Minutes. Create a bot, teach it your business — paste a description, point it at your website, or upload a few documents — customize the widget, then copy one line of code onto your site. There's nothing to install and no model to train yourself: your assistant is live the moment you paste the snippet.

Which website platforms does SpideyChat work with?

Any website. Installation is a single tag (or an iframe embed), so SpideyChat drops into WordPress, Shopify, Webflow, Wix, Squarespace, and custom React or Next.js sites alike — the same kind of snippet you'd paste for an analytics tool. No plugin, framework, or platform lock-in required.

What languages does SpideyChat support?

Your bot replies in the visitor's own language automatically — there's nothing to configure. Because it runs on a multilingual language model, a single bot can greet and answer visitors around the world in their native language, even when your knowledge base is written in just one language.

How is my business data handled?

Everything you use to teach a bot — your description, crawled pages, uploaded documents, and Q&A pairs — is stored privately in your own account and indexed separately for each bot. A bot can only answer from the content you gave that specific bot, and it's instructed to use that material rather than guess, so your information never bleeds between bots. Data is encrypted in transit and at rest.

Can SpideyChat capture leads or hand off to a human?

Yes. Bots can collect visitor details like email and phone during a conversation (lead capture on Starter and above), and any visitor can open a numbered support ticket through the widget's “Report an issue” option. On the Pro plan and above, those tickets land in your dashboard inbox so your team can pick up the thread and follow up.

Is there a free plan?

Yes. The Free plan is free forever — one chatbot and 100 messages a month, with no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.

What counts as a message?

A message is one reply your chatbot sends to a visitor. Your monthly message limit resets at the start of each billing cycle.

Can I change plans later?

Anytime. Upgrade, downgrade, or cancel from your dashboard — changes take effect immediately and billing is prorated.

Do you offer annual billing?

Yes. Paying annually lowers the effective monthly rate — Starter is $17/mo billed annually and Pro is $49/mo billed annually.

What's included in Enterprise?

Enterprise is custom-priced for unlimited chatbots and companies, custom message volume, an SLA with dedicated support, custom integrations and onboarding, and invoice billing. Contact sales for a quote.

Pricing

Simple, transparent AI chatbot pricing

Start free, no credit card required. Upgrade only when you outgrow it — and downgrade or cancel anytime. Every plan includes instant, 24/7 AI answers trained on your own content.

Free

free forever

Start free

1 chatbot
100 messages / month
Instant AI answers, 24/7
Visual flow builder (core nodes)
Paste-in knowledge base
Community support

Starter

$20

per month · $17/mo billed annually

Get Starter

3 chatbots
2,000 messages / month
Instant AI answers, 24/7
Train from your website (crawler)
Lead capture (email & phone)
Email support

Pro

$59

per month · $49/mo billed annually

Get Pro

10 chatbots
9,000 messages / month
Support ticket inbox
Webhook & A/B testing nodes
Remove SpideyChat branding
Up to 3 companies
Priority support

Enterprise

Custom

contact sales for a quote

Contact sales

Unlimited chatbots & companies
Custom message volume
Everything in Pro
SLA & dedicated support
Custom integrations & onboarding
Invoice billing

Compare every plan

Feature	Free	Starter	Pro	Enterprise
Chatbots	1	3	10	Unlimited
Messages / month	100	2,000	9,000	100,000
Companies	1	1	3	Unlimited
Instant AI answers, 24/7
Paste-in knowledge base
Multi-language replies
Train from your website (crawler)
Lead capture (email & phone)
Support ticket inbox
Webhook & A/B testing nodes
Remove SpideyChat branding

Pricing questions

Is there a free plan?: Yes. The Free plan is free forever — one chatbot and 100 messages a month, with no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.
What counts as a message?: A message is one reply your chatbot sends to a visitor. Your monthly message limit resets at the start of each billing cycle.
Can I change plans later?: Anytime. Upgrade, downgrade, or cancel from your dashboard — changes take effect immediately and billing is prorated.
Do you offer annual billing?: Yes. Paying annually lowers the effective monthly rate — Starter is $17/mo billed annually and Pro is $49/mo billed annually.
What's included in Enterprise?: Enterprise is custom-priced for unlimited chatbots and companies, custom message volume, an SLA with dedicated support, custom integrations and onboarding, and invoice billing. Contact sales for a quote.