How does SpideyChat learn my business?

The Knowledge Learner gives you four ways to teach your bot: describe your business in plain language, point it at your website and let the crawler do the rest, upload documents (PDF, DOCX, TXT, CSV, or Markdown), or add manual Q&A pairs. Everything is chunked and embedded into a vector index, and the AI answers using only the most relevant passages — so responses stay accurate and on-brand, with no manual training.

Do I need to know how to code?

No. Teaching your bot and customizing the widget all happen in the dashboard. Installing it is a single copy-paste script tag — the same kind you'd use for any analytics tool — and your chatbot is live on your site.

What happens when the bot doesn't know the answer?

The bot never invents answers outside your content. When a visitor needs more help, the widget's “Report an issue” option opens a support ticket — complete with a ticket number — right inside the chat. On the Pro plan and above, those tickets land in your dashboard inbox so your team can follow up.

Every bot runs on a state-of-the-art large language model tuned for fast, accurate, high-volume support — streaming human-like replies in seconds, in any language. There is nothing to configure or maintain on your side.

Can I build automated conversation flows?

Automation — a visual flow builder for routing, hand-offs, and custom journeys — is coming soon. Today, your bot already handles conversations end to end: streaming replies with a typing animation, always-visible suggestion pills, and 24/7 availability out of the box.

Yes. Data is encrypted in transit and at rest, we're SOC 2 Type II audited, and GDPR-ready with a signed DPA available. Enterprise plans add SSO, audit logs, and custom data residency.

Can I try it before paying?

The Free plan is free forever — one chatbot and 100 messages a month, no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.

How much does SpideyChat cost?

There's a Free plan at $0 forever — one chatbot and 100 messages a month, no credit card required. Paid plans are Starter at $20/month (3 bots, 2,000 messages, website crawler, and lead capture), Pro at $59/month (10 bots, 9,000 messages, the support-ticket inbox, and branding removal), and a custom-priced Enterprise tier for unlimited bots and volume. Annual billing lowers the monthly rate, and you can upgrade, downgrade, or cancel anytime.

How long does it take to set up?

Minutes. Create a bot, teach it your business — paste a description, point it at your website, or upload a few documents — customize the widget, then copy one line of code onto your site. There's nothing to install and no model to train yourself: your assistant is live the moment you paste the snippet.

Which website platforms does SpideyChat work with?

Any website. Installation is a single tag (or an iframe embed), so SpideyChat drops into WordPress, Shopify, Webflow, Wix, Squarespace, and custom React or Next.js sites alike — the same kind of snippet you'd paste for an analytics tool. No plugin, framework, or platform lock-in required.

What languages does SpideyChat support?

Your bot replies in the visitor's own language automatically — there's nothing to configure. Because it runs on a multilingual language model, a single bot can greet and answer visitors around the world in their native language, even when your knowledge base is written in just one language.

How is my business data handled?

Everything you use to teach a bot — your description, crawled pages, uploaded documents, and Q&A pairs — is stored privately in your own account and indexed separately for each bot. A bot can only answer from the content you gave that specific bot, and it's instructed to use that material rather than guess, so your information never bleeds between bots. Data is encrypted in transit and at rest.

Can SpideyChat capture leads or hand off to a human?

Yes. Bots can collect visitor details like email and phone during a conversation (lead capture on Starter and above), and any visitor can open a numbered support ticket through the widget's “Report an issue” option. On the Pro plan and above, those tickets land in your dashboard inbox so your team can pick up the thread and follow up.

Features

Everything a modern support team needs

SpideyChat trains an AI chatbot on your own business and answers customers 24/7 — capturing leads and opening support tickets along the way. Here is what ships with every bot.

Train it on your business — no manual work

Teach your bot in whatever form your knowledge already exists. Everything is chunked and embedded into a private vector index, so answers stay grounded in your content.

Describe your business in plain language
Upload documents: PDF, DOCX, TXT, CSV, or Markdown
Add manual question-and-answer pairs
No model training or data science required

Learn your whole website automatically

Point the crawler at your site and SpideyChat reads your pages, extracts the content, and keeps it as part of the bot's knowledge — so it can answer from information you already published.

Automatic website crawler (Starter and above)
Re-crawl to keep answers current
Grounded answers — the bot won't invent facts outside your content

Human-like conversations, 24/7

Every bot runs on a state-of-the-art large language model tuned for fast, accurate, high-volume support — streaming replies word by word with a typing indicator, day or night.

Streaming, human-like replies in seconds
Typing indicators and quick-action suggestion pills
Always online — no night shift required

Answers in your visitor's language

A single bot greets and answers visitors in their own language automatically — even when your knowledge base is written in just one language. There is nothing to configure.

Automatic language detection
Reply in the visitor's native language
One bot serves customers worldwide

Capture leads inside the chat

Turn conversations into pipeline. Bots can collect visitor details like email and phone during a chat, so an after-hours question becomes a qualified lead instead of a lost one.

Collect email and phone in-conversation
Available on Starter and above
Never lose an after-hours enquiry

Open support tickets from the widget

When a visitor needs a human, the widget's “Report an issue” option files a numbered support ticket right inside the chat. On Pro and above, tickets land in your dashboard inbox for follow-up.

Numbered tickets created in-chat
Ticket inbox in the dashboard (Pro and above)
Owner and requester both get an email

Real analytics

See what your bot is doing: total chats, visitors, returning users, captured leads, average AI response time, and satisfaction ratings — with activity by bot and by hour.

Chats, visitors, and returning users
Leads captured and satisfaction (thumbs) ratings
Average AI response time and hourly activity

Match your brand

Make the widget yours: set the bot's name, persona, welcome message, brand color, and quick-action suggestion pills. On Pro and above you can remove the “Powered by SpideyChat” badge.

Custom name, persona, and welcome message
Brand color and suggestion pills
White-label / remove branding (Pro and above)

A knowledge base you control

Everything you teach a bot is stored privately in your account and indexed separately per bot, so information never bleeds between bots. Data is encrypted in transit and at rest.

Private, per-bot knowledge index
Edit your FAQ and knowledge base anytime
Encrypted in transit and at rest

Install with one line of code

No plugin, framework, or platform lock-in. Copy a single script tag into your site and the chat widget goes live for your visitors instantly.

One <script> tag — works on any website
WordPress, Shopify, Webflow, React, Next.js, and more
See the full list on the integrations page