What is an AI chatbot for a website?

An AI chatbot for a website is a chat widget, powered by a large language model, that answers your visitors' questions in natural language using your own business content. Unlike old rule-based bots, it understands questions it has never seen before and replies conversationally, 24/7, so customers get instant, accurate answers without waiting for your team.

What can an AI chatbot do for my business?

It answers the repetitive questions your team types out every day, works around the clock in any language, captures leads with the visitor's email or phone, opens support tickets when someone needs a person, and shows you what visitors actually ask. In practice that means fewer inbound tickets, faster replies, and enquiries captured at 2am instead of lost.

How do I add an AI chatbot to my website?

Create a bot in the SpideyChat dashboard, teach it your business (describe it in plain language, point the crawler at your website, or upload documents), then paste one line of code before your closing tag. It works on WordPress, Shopify, Webflow, Wix, Squarespace, and custom React or Next.js sites. No plugin, and your AI chatbot is live in minutes. You can do the whole thing on the free plan first.

Can a chatbot answer from my website?

Yes, that's the default way to teach one. Point the crawler at your site and SpideyChat reads your pages, extracts the content, and keeps it as part of the bot's knowledge, so answers come from what you already published. Re-crawl whenever your site changes and the bot updates with it.

How do I train an AI chatbot, and do chatbots need training?

There's no model training on your side. The Knowledge Learner gives you four ways to teach your website chatbot: describe your business in plain language, point it at your website and let the crawler do the rest, upload documents (PDF, DOCX, TXT, CSV, or Markdown), or add manual Q&A pairs. Everything is chunked and embedded into a private vector index, and the AI answers using only the most relevant passages.

How do chatbots learn my business?

By indexing the content you give them, not by memorising conversations. Your description, crawled pages, uploaded files, and Q&A pairs are split into passages and stored in a private index for that bot. When a visitor asks something, the bot retrieves the closest passages and answers from those. That is why the answers sound like your business rather than generic AI.

Do I need to code an AI chatbot, or hire a developer?

Neither. Teaching your bot and customizing the widget all happen in the dashboard. Installing it is a single copy-paste script tag (the same kind you'd use for any analytics tool), so anyone who can edit their website's footer can ship it.

Do AI chatbots hallucinate?

General-purpose chatbots can. SpideyChat's answers only from the content you gave it and is instructed not to guess, which is what keeps it grounded. When it doesn't have the answer it says so rather than inventing one, and the visitor can open a support ticket from the same chat.

What happens when a chatbot doesn't know the answer?

It tells the visitor it doesn't have that information instead of improvising, and offers the widget's “Report an issue” option, which files a numbered support ticket right inside the chat. On the Pro plan and above those tickets land in your dashboard inbox so your team can pick the conversation up.

How accurate are AI chatbots?

Accuracy comes from the content, not the model. Every bot runs on a state-of-the-art large language model tuned for fast, high-volume support, and it answers from your own material, so it's as accurate as what you taught it. Thin or out-of-date content is the usual cause of a weak answer, and you can fix that by editing the knowledge base or re-crawling.

Do AI chatbots really work?

For the questions your content already answers (pricing, hours, policies, how-to, availability), yes, and those are the bulk of what most sites get asked. They're not a replacement for human judgement on complex or sensitive cases, which is why handoff and tickets matter: the bot clears the repetitive volume and routes the rest to you.

Can AI chatbots reduce support tickets?

That's the main reason teams install one. Repeat questions (shipping, refunds, opening hours, “how do I…”) get answered instantly from your own content instead of becoming emails. What's left reaches you as a ticket with the conversation attached, so you start with context instead of a blank thread.

What languages do AI chatbots support, and can they handle multiple languages?

Your bot replies in the visitor's own language automatically, and one bot handles all of them. Because it runs on a multilingual language model, a single website chatbot can greet and answer visitors around the world in their native language, even when your knowledge base is written in just one language. There's nothing to configure.

Can AI chatbots capture leads?

Yes. Bots can collect visitor details like email and phone during a conversation (lead capture on Starter and above), so an after-hours question becomes a contactable lead instead of a closed tab. Captured leads appear in your dashboard alongside the conversation that produced them.

How do chatbots qualify leads?

By asking the same few questions a good salesperson would ask (what they're looking for, budget or timeline, and how to reach them) inside a normal conversation. You get the visitor's answers with the full chat transcript, so you can tell a serious enquiry from a browser before you spend time on it.

Can a chatbot hand off to a human?

Yes. Any visitor can open a numbered support ticket through the widget's “Report an issue” option, and on the Pro plan and above those tickets land in your dashboard inbox with the conversation attached. Both you and the visitor get an email, so nothing sits unnoticed.

Can a chatbot book appointments?

It captures appointment and booking requests (what the visitor needs, preferred times, and their contact details) and routes them to your team to confirm. It doesn't write directly into your calendar, so you stay in control of what actually gets booked.

Can AI chatbots replace live chat?

For most of the volume, yes. The bot answers instantly, 24/7, without anyone staffing the queue. What it doesn't do is judgement calls, so treat it as the first line: it handles the repetitive questions and hands the rest to you as a ticket rather than leaving someone waiting for an agent.

Is a chatbot better than a contact form?

A contact form takes a message and gives nothing back; a chatbot answers on the spot, and still collects the visitor's details when it can't. For anything already covered by your content, the visitor gets their answer immediately instead of waiting a day for a reply, and you get fewer “just checking” emails.

Are AI chatbots secure, and is my data safe with an AI chatbot?

Your data stays yours. Everything you use to teach a bot (your description, crawled pages, uploaded documents, and Q&A pairs) is stored privately in your account and indexed separately for each bot, so information never bleeds between bots. Data is encrypted in transit and at rest, and you can review every conversation and edit the knowledge base at any time.

Which website platforms does the chatbot work with?

Any website. Installation is a single tag (or an iframe embed), so SpideyChat drops into WordPress, Shopify, WooCommerce, Webflow, Wix, Squarespace, Ghost, Framer, and custom React or Next.js sites alike, the same kind of snippet you'd paste for an analytics tool. No plugin, framework, or platform lock-in required.

How much does an AI chatbot for a website cost?

There's a Free plan at $0 forever: one chatbot and 100 messages a month, no credit card required. Paid plans are Starter at $20/month (3 bots, 2,000 messages, website crawler, and lead capture), Pro at $59/month (10 bots, 9,000 messages, the support-ticket inbox, and branding removal), and a custom-priced Enterprise tier for unlimited bots and volume. Annual billing lowers the monthly rate, and you can upgrade, downgrade, or cancel anytime.

Is there a free AI chatbot for websites?

Yes. SpideyChat's Free plan is free forever: one chatbot and 100 messages a month, no credit card required. It's the whole product at a smaller size, so you can train a bot and put it on your site before paying anything. Upgrade when you outgrow it, and downgrade or cancel anytime.

What is the best AI chatbot for a small business?

The one you can actually get live and keep current. For a small team that usually means no-code setup, a free tier to test with, one-line installation, and answers grounded in your own content, which is exactly what SpideyChat is built around. If you need deep CRM workflows and a dedicated admin, a heavier enterprise suite may suit you better.

How long does it take to set up a chatbot?

Minutes. Create a bot, teach it your business (paste a description, point it at your website, or upload a few documents), customize the widget, then copy one line of code onto your site. There's nothing to install and no model to train yourself: your AI chatbot is live the moment you paste the snippet.

Industries

An AI chatbot built for your industry

SpideyChat trains on your own business and answers customers 24/7, whatever you sell. Here's how it works across 71 industries, each with a live demo bot you can talk to.

Retail & ecommerce

Answer product, stock, and delivery questions before the shopper leaves.

AI Chatbot for Ecommerce Stores

Add an AI chatbot to your ecommerce store that answers product, shipping, and returns questions 24/7, recovers abandoned carts, and captures leads, one line of code.

AI Chatbot for Logistics & Freight

Add an AI chatbot to your logistics or freight website that answers service and tracking questions 24/7 and captures quote requests from new shippers.

AI Chatbot for Manufacturers

Add an AI chatbot to your manufacturing website that answers product and capability questions 24/7 and captures RFQs and distributor enquiries.

AI Chatbot for Retail Stores

Add an AI chatbot to your retail website that answers stock, hours, and product questions 24/7, captures enquiries, and drives more visits to your store.

AI Chatbot for Wholesalers & Distributors

Add an AI chatbot to your wholesale website that answers MOQ, pricing tier, and lead-time questions 24/7 and captures trade account applications from qualified buyers.

Health & medical

Handle scheduling and general questions, with anything clinical routed to your team.

AI Chatbot for Chiropractic Clinics

Add an AI chatbot to your chiropractic website that answers treatment, cost, and first-visit questions 24/7 and captures new-patient bookings, no clinical advice.

AI Chatbot for Private Clinics

Add an AI chatbot to your clinic website that answers treatment and price questions 24/7 and captures consultation requests, routing clinical matters to your team.

AI Chatbot for Dental Practices

Add an AI chatbot to your dental practice website that answers treatment and cost questions 24/7, captures new-patient enquiries, and books appointment requests, no clinical advice.

AI Chatbot for Healthcare Practices

Add an AI chatbot to your practice website that answers service, hours, and insurance questions 24/7 and captures appointment requests, grounded in your content, no clinical advice.

AI Chatbot for Medical Spas & Aesthetic Clinics

Add an AI chatbot to your med spa website that answers treatment and pricing questions 24/7 and captures consultation bookings, with clinical questions routed to practitioners.

AI Chatbot for Opticians & Eye Clinics

Add an AI chatbot to your optician website that answers eye test, lens, and pricing questions 24/7 and captures appointment bookings, clinical matters routed to your team.

AI Chatbot for Pharmacies

Add an AI chatbot to your pharmacy website that answers opening hours, service, and prescription process questions 24/7, routing anything clinical to your pharmacists.

AI Chatbot for Physiotherapy Clinics

Add an AI chatbot to your physiotherapy website that answers treatment, insurance, and pricing questions 24/7 and captures appointment requests, clinical matters routed to your team.

AI Chatbot for Senior Care Providers

Add an AI chatbot to your care website that answers fee, service, and availability questions 24/7 and captures family enquiries, with care decisions routed to your team.

AI Chatbot for Therapy & Counselling Practices

Add an AI chatbot to your therapy website that answers fee, format, and approach questions 24/7 and captures consultation enquiries, with crisis routing and no clinical advice.

AI Chatbot for Veterinary Clinics

Add an AI chatbot to your veterinary clinic website that answers service and cost questions 24/7, captures appointment requests, and points urgent cases to emergency care.

Home & trades

Capture the job while your team is on the tools and nobody can reach a phone.

AI Chatbot for Cleaning Companies

Add an AI chatbot to your cleaning website that answers service and pricing questions 24/7 and captures domestic and commercial booking enquiries automatically.

AI Chatbot for Contractors & Builders

Add an AI chatbot to your building or renovation website that answers project questions 24/7, qualifies enquiries by scope and budget, and captures quote requests.

AI Chatbot for Home-Service Businesses

Add an AI chatbot to your plumbing, electrical, or trades website that answers service-area and pricing questions 24/7 and captures job and quote requests before a competitor replies.

AI Chatbot for HVAC Companies

Add an AI chatbot to your HVAC website that answers service and pricing questions 24/7 and captures emergency callouts, installation quotes, and maintenance bookings.

AI Chatbot for Landscaping Companies

Add an AI chatbot to your landscaping website that answers service and pricing questions 24/7 and captures maintenance contracts and design project enquiries.

AI Chatbot for Moving Companies

Add an AI chatbot to your removals website that answers service and pricing questions 24/7 and captures qualified moving quote requests with dates, sizes, and destinations.

AI Chatbot for Pest Control Companies

Add an AI chatbot to your pest control website that answers treatment and pricing questions 24/7 and captures urgent callout requests before a competitor picks up.

AI Chatbot for Roofing Companies

Add an AI chatbot to your roofing website that answers repair and replacement questions 24/7 and captures quote requests, so storm-season enquiries never go unanswered.

AI Chatbot for Security & Alarm Companies

Add an AI chatbot to your security website that answers alarm, CCTV, and monitoring questions 24/7 and captures qualified installation and contract enquiries.

AI Chatbot for Solar Installers

Add an AI chatbot to your solar website that answers savings, incentive, and system questions 24/7 and captures qualified installation enquiries with property details.

Professional services

Qualify enquiries and book calls, with regulated advice left to the professionals.

AI Chatbot for Accounting Firms

Add an AI chatbot to your accounting website that answers service, fee, and deadline questions 24/7 and captures new-client enquiries, routing anything advisory to your accountants.

AI Chatbot for Architecture Practices

Add an AI chatbot to your architecture website that answers process, fee, and planning questions 24/7 and qualifies project enquiries before they reach your inbox.

AI Chatbot for Coaches

Add an AI chatbot to your coaching website that answers questions about your programmes 24/7, qualifies prospects, and books discovery calls.

AI Chatbot for Consultants

Add an AI chatbot to your consulting website that answers questions about your services 24/7, qualifies enquiries, and books intro calls with the right prospects.

AI Chatbot for Financial Advisors

Add an AI chatbot to your financial advice website that answers service questions 24/7, qualifies prospective clients, and books consultations, routing regulated advice to you.

AI Chatbot for Insurance Agencies

Add an AI chatbot to your insurance website that answers cover questions 24/7, qualifies enquiries, and captures quote requests, routing regulated advice to your advisers.

AI Chatbot for Interior Design Studios

Add an AI chatbot to your interior design website that answers process and fee questions 24/7 and qualifies project enquiries by scope, timeline, and budget.

AI Chatbot for Law Firms

Add an AI chatbot to your law-firm website that answers practice-area and process questions 24/7, qualifies potential clients, and captures leads, routing legal advice to you.

AI Chatbot for Mortgage Brokers

Add an AI chatbot to your mortgage website that answers process and eligibility questions 24/7, qualifies enquiries, and books calls, with regulated advice routed to your advisers.

AI Chatbot for Property Management

Add an AI chatbot to your property management website that answers tenant and landlord questions 24/7, logs maintenance requests, and captures new-landlord enquiries.

AI Chatbot for Recruitment Agencies

Add an AI chatbot to your recruitment website that answers candidate and client questions 24/7, captures CVs and vacancies, and qualifies both sides of the market.

Software & technology

Deflect the documented questions and turn pre-sales chat into pipeline.

AI Chatbot for B2B Companies

Add an AI chatbot to your B2B website that answers product questions 24/7, qualifies buyers, and books meetings, turning anonymous traffic into pipeline.

AI Chatbot for Fintech Companies

Add an AI chatbot to your fintech product that answers fee, verification, and onboarding questions 24/7, reducing drop-off and support tickets, with regulated advice routed to humans.

AI Chatbot for IT Service Providers

Add an AI chatbot to your MSP or IT services website that answers support and service questions 24/7, deflects first-line tickets, and captures new-contract enquiries.

AI Chatbot for SaaS Companies

Add an AI chatbot to your SaaS site that answers product and pricing questions 24/7, deflects support tickets, and captures demo leads, trained on your docs, one line of code.

AI Chatbot for Startups

Add an AI chatbot to your startup website that answers product and pricing questions 24/7, captures leads, and deflects support, so a small team punches above its weight.

Agencies & studios

Run a bot per client, white-label it, and bill it as a retainer.

AI Chatbot for Agencies

Add an AI chatbot to your agency site and your clients', trained on each business, answering 24/7 and capturing leads. One line of code, multiple bots, remove branding.

AI Chatbot for Marketing Agencies

Add an AI chatbot to your marketing agency site to capture leads 24/7, and add it to every client site as a new retainer service. One line of code, multiple bots.

AI Chatbot for Photographers

Add an AI chatbot to your photography website that answers package, pricing, and availability questions 24/7 and captures booking enquiries while you're on a shoot.

AI Chatbot for Web Design Studios

Add an AI chatbot to the sites you build as a value-add and recurring revenue, trained per client, one line of code, and remove branding on Pro.

Hospitality & travel

Answer guests in their own language, around the clock, and win direct bookings.

AI Chatbot for Car Rental Companies

Add an AI chatbot to your car rental website that answers policy, insurance, and vehicle questions 24/7 in any language and captures direct booking enquiries.

AI Chatbot for Event & Wedding Planners

Add an AI chatbot to your events website that answers package and availability questions 24/7 and captures qualified enquiries with dates, guest counts, and budgets.

AI Chatbot for Hotels

Add an AI chatbot to your hotel website that answers room, amenity, and policy questions 24/7, captures direct booking enquiries, and replies in any language, one line of code.

AI Chatbot for Restaurants

Add an AI chatbot to your restaurant website that answers menu, hours, and reservation questions 24/7, captures booking and catering requests, and replies in any language.

AI Chatbot for Travel & Tourism

Add an AI chatbot to your travel or tour website that answers itinerary, price, and availability questions 24/7, in any language, and captures booking enquiries.

Beauty, fitness & wellbeing

Fill the diary from the evening browsers who make most of the bookings.

AI Chatbot for Barbershops

Add an AI chatbot to your barbershop website that answers price, wait time, and service questions 24/7 and captures booking requests while your barbers are cutting.

AI Chatbot for Beauty Salons

Add an AI chatbot to your salon website that answers treatment and price questions 24/7 and captures booking requests, so evening browsers become booked clients.

AI Chatbot for Gyms & Fitness Studios

Add an AI chatbot to your gym or studio website that answers class, membership, and pricing questions 24/7 and captures trial and membership leads, one line of code.

AI Chatbot for Pet Grooming & Boarding

Add an AI chatbot to your pet grooming, boarding, or daycare website that answers price and availability questions 24/7 and captures bookings while you're with the animals.

AI Chatbot for Spas & Wellness Centres

Add an AI chatbot to your spa website that answers treatment, package, and price questions 24/7 and captures booking and gift-voucher enquiries.

Education & community

Answer prospective students, parents, and supporters whenever they ask.

AI Chatbot for Nurseries & Childcare

Add an AI chatbot to your nursery or daycare website that answers fee, availability, and settling-in questions 24/7 and captures tour bookings and waiting-list enquiries.

AI Chatbot for Churches & Faith Organisations

Add an AI chatbot to your church website that answers service time, event, and involvement questions 24/7 and helps newcomers take a first step without asking anyone.

AI Chatbot for Coworking Spaces

Add an AI chatbot to your coworking website that answers membership, pricing, and amenity questions 24/7 and captures tour bookings and office enquiries.

AI Chatbot for Driving Schools

Add an AI chatbot to your driving school website that answers price, availability, and course questions 24/7 and captures new learner enquiries while you're teaching.

AI Chatbot for Education

Add an AI chatbot to your school, university, or course website that answers admissions, program, and enrollment questions 24/7 and captures enquiries, trained on your content.

AI Chatbot for Funeral Homes

Add an AI chatbot to your funeral home website that answers cost, service, and process questions 24/7 with care, and connects grieving families to your director quickly.

AI Chatbot for Language Schools

Add an AI chatbot to your language school website that answers course, price, and visa-process questions 24/7 in the student's own language and captures enrolment enquiries.

AI Chatbot for Nonprofits

Add an AI chatbot to your charity website that answers questions about your cause, donations, and volunteering 24/7, and guides supporters to give or get involved.

Local & specialist

Trained on your own content, so it fits businesses that don't slot neatly anywhere.

AI Chatbot for Automotive Dealers & Repair Shops

Add an AI chatbot to your dealership or garage website that answers vehicle, service, and pricing questions 24/7, books service requests, and captures buyer enquiries.

AI Chatbot for Printing & Signage Companies

Add an AI chatbot to your printing or signage website that answers spec, material, and turnaround questions 24/7 and captures quote requests with the details you need.

AI Chatbot for Real Estate

Add an AI chatbot to your real-estate website that answers listing and process questions 24/7, qualifies buyers and renters, and captures leads while you're with clients.

AI Chatbot for Self-Storage Facilities

Add an AI chatbot to your self-storage website that answers unit size, price, and access questions 24/7 and captures reservation enquiries when your office is closed.

AI Chatbot for Small Businesses

Add an AI chatbot to your small-business website that answers customer questions 24/7 and captures enquiries, so you never miss a lead while you're busy running things.

More industries

Also built and ready to go.

An AI Employee for Plumbers

Emergency plumbing enquiries arrive at 11pm and on Sundays. SpideyChat answers instantly, checks your service area, qualifies the job and captures the lead, even when you're under a sink.

An AI Employee for Electricians

From EICRs and fuse-board upgrades to EV chargers, SpideyChat asks the questions that make a job quotable, confirms your certifications and captures the enquiry 24/7.