What is an AI chatbot for a website?

An AI chatbot for a website is a chat widget, powered by a large language model, that answers your visitors' questions in natural language using your own business content. Unlike old rule-based bots, it understands questions it has never seen before and replies conversationally, 24/7 — so customers get instant, accurate answers without waiting for your team.

How do I add an AI chatbot to my website?

Create a bot in the SpideyChat dashboard, teach it your business (describe it in plain language, point the crawler at your website, or upload documents), then paste one line of code before your closing tag. It works on WordPress, Shopify, Webflow, Wix, Squarespace, and custom React or Next.js sites — no plugin, and your AI chatbot is live in minutes.

How does the AI chatbot learn my business?

The Knowledge Learner gives you four ways to teach your website chatbot: describe your business in plain language, point it at your website and let the crawler do the rest, upload documents (PDF, DOCX, TXT, CSV, or Markdown), or add manual Q&A pairs. Everything is chunked and embedded into a private vector index, and the AI answers using only the most relevant passages — so responses stay accurate and on-brand, with no manual training.

Do I need to know how to code?

No. Teaching your bot and customizing the widget all happen in the dashboard. Installing it is a single copy-paste script tag — the same kind you'd use for any analytics tool — and your chatbot is live on your site.

Will the chatbot make up answers?

No. The bot answers only from the content you gave it and is instructed not to guess. When a visitor needs more help, the widget's “Report an issue” option opens a numbered support ticket right inside the chat. On the Pro plan and above, those tickets land in your dashboard inbox so your team can follow up.

Every bot runs on a state-of-the-art large language model tuned for fast, accurate, high-volume support — streaming human-like replies in seconds, in any language. There is nothing to configure or maintain on your side.

What languages does the AI chatbot support?

Your bot replies in the visitor's own language automatically — there's nothing to configure. Because it runs on a multilingual language model, a single website chatbot can greet and answer visitors around the world in their native language, even when your knowledge base is written in just one language.

Can the chatbot capture leads or hand off to a human?

Yes. Bots can collect visitor details like email and phone during a conversation (lead capture on Starter and above), and any visitor can open a numbered support ticket through the widget's “Report an issue” option. On the Pro plan and above, those tickets land in your dashboard inbox so your team can pick up the thread and follow up.

Your data stays yours. Everything you use to teach a bot — your description, crawled pages, uploaded documents, and Q&A pairs — is stored privately in your account and indexed separately for each bot, so information never bleeds between bots. Data is encrypted in transit and at rest, and you can review every conversation and edit the knowledge base at any time.

Which website platforms does the chatbot work with?

Any website. Installation is a single tag (or an iframe embed), so SpideyChat drops into WordPress, Shopify, WooCommerce, Webflow, Wix, Squarespace, and custom React or Next.js sites alike — the same kind of snippet you'd paste for an analytics tool. No plugin, framework, or platform lock-in required.

How much does an AI chatbot for a website cost?

There's a Free plan at $0 forever — one chatbot and 100 messages a month, no credit card required. Paid plans are Starter at $20/month (3 bots, 2,000 messages, website crawler, and lead capture), Pro at $59/month (10 bots, 9,000 messages, the support-ticket inbox, and branding removal), and a custom-priced Enterprise tier for unlimited bots and volume. Annual billing lowers the monthly rate, and you can upgrade, downgrade, or cancel anytime.

Can I try it before paying?

Yes. The Free plan is free forever — one chatbot and 100 messages a month, no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.

How long does it take to set up?

Minutes. Create a bot, teach it your business — paste a description, point it at your website, or upload a few documents — customize the widget, then copy one line of code onto your site. There's nothing to install and no model to train yourself: your AI chatbot is live the moment you paste the snippet.

Does it work with Shopify and WooCommerce?

Yes. Installation is a single script tag, so SpideyChat drops into Shopify, WooCommerce, BigCommerce, Wix, and any custom store — no plugin required.

Can it answer product questions accurately?

It trains on your product pages and policies and answers only from that content, so it won't invent specs. When it doesn't know, it opens a support ticket or hands off to your team.

Can it help recover abandoned carts?

Yes — it answers the shipping, sizing, and policy objections that cause abandonment in the moment, and captures the shopper's details for follow-up.

AI Chatbot for Ecommerce Stores

Online shoppers have questions at every step — sizing, shipping, returns, stock — and every unanswered one is a cart that doesn't convert. SpideyChat trains an AI chatbot on your store's own content (product pages, policies, FAQs) and answers those questions instantly, 24/7, in the shopper's language. It installs on Shopify, WooCommerce, BigCommerce, or any store with one line of code.

Start free See the live demo

What a SpideyChat bot does for ecommerce stores

Answer product & sizing questions

Pulls from your product pages to answer specs, sizing, and compatibility so shoppers buy with confidence instead of bouncing.

Handle shipping & returns questions

Explains delivery times, shipping costs, and your return policy in the shopper's own words — day or night.

Recover abandoned carts

Engages hesitating shoppers with an instant answer to the exact objection that's holding up the purchase.

Capture leads & grow your list

Collects an email during the chat, so an after-hours visitor becomes a subscriber instead of a lost tab.

Sell across borders

Answers international shoppers in their own language automatically — one store, every market.

Live in minutes, no code

Step 1
Teach it your business
Crawl your website or upload your documents — it learns your content automatically.
Step 2
Customize the widget
Set the name, welcome message, brand color, and quick-reply pills.
Step 3
Paste one line of code
Drop the script tag on your site and the chatbot goes live instantly.

Frequently asked questions

Does it work with Shopify and WooCommerce?: Yes. Installation is a single script tag, so SpideyChat drops into Shopify, WooCommerce, BigCommerce, Wix, and any custom store — no plugin required.
Can it answer product questions accurately?: It trains on your product pages and policies and answers only from that content, so it won't invent specs. When it doesn't know, it opens a support ticket or hands off to your team.
Can it help recover abandoned carts?: Yes — it answers the shipping, sizing, and policy objections that cause abandonment in the moment, and captures the shopper's details for follow-up.

More industries

SaaS Companies Real Estate Agencies Restaurants Healthcare Practices Education Hotels Gyms & Fitness Studios Law Firms