What is an AI chatbot for a website?

An AI chatbot for a website is a chat widget, powered by a large language model, that answers your visitors' questions in natural language using your own business content. Unlike old rule-based bots, it understands questions it has never seen before and replies conversationally, 24/7 — so customers get instant, accurate answers without waiting for your team.

How do I add an AI chatbot to my website?

Create a bot in the SpideyChat dashboard, teach it your business (describe it in plain language, point the crawler at your website, or upload documents), then paste one line of code before your closing tag. It works on WordPress, Shopify, Webflow, Wix, Squarespace, and custom React or Next.js sites — no plugin, and your AI chatbot is live in minutes.

How does the AI chatbot learn my business?

The Knowledge Learner gives you four ways to teach your website chatbot: describe your business in plain language, point it at your website and let the crawler do the rest, upload documents (PDF, DOCX, TXT, CSV, or Markdown), or add manual Q&A pairs. Everything is chunked and embedded into a private vector index, and the AI answers using only the most relevant passages — so responses stay accurate and on-brand, with no manual training.

Do I need to know how to code?

No. Teaching your bot and customizing the widget all happen in the dashboard. Installing it is a single copy-paste script tag — the same kind you'd use for any analytics tool — and your chatbot is live on your site.

Will the chatbot make up answers?

No. The bot answers only from the content you gave it and is instructed not to guess. When a visitor needs more help, the widget's “Report an issue” option opens a numbered support ticket right inside the chat. On the Pro plan and above, those tickets land in your dashboard inbox so your team can follow up.

Every bot runs on a state-of-the-art large language model tuned for fast, accurate, high-volume support — streaming human-like replies in seconds, in any language. There is nothing to configure or maintain on your side.

What languages does the AI chatbot support?

Your bot replies in the visitor's own language automatically — there's nothing to configure. Because it runs on a multilingual language model, a single website chatbot can greet and answer visitors around the world in their native language, even when your knowledge base is written in just one language.

Can the chatbot capture leads or hand off to a human?

Yes. Bots can collect visitor details like email and phone during a conversation (lead capture on Starter and above), and any visitor can open a numbered support ticket through the widget's “Report an issue” option. On the Pro plan and above, those tickets land in your dashboard inbox so your team can pick up the thread and follow up.

Your data stays yours. Everything you use to teach a bot — your description, crawled pages, uploaded documents, and Q&A pairs — is stored privately in your account and indexed separately for each bot, so information never bleeds between bots. Data is encrypted in transit and at rest, and you can review every conversation and edit the knowledge base at any time.

Which website platforms does the chatbot work with?

Any website. Installation is a single tag (or an iframe embed), so SpideyChat drops into WordPress, Shopify, WooCommerce, Webflow, Wix, Squarespace, and custom React or Next.js sites alike — the same kind of snippet you'd paste for an analytics tool. No plugin, framework, or platform lock-in required.

How much does an AI chatbot for a website cost?

There's a Free plan at $0 forever — one chatbot and 100 messages a month, no credit card required. Paid plans are Starter at $20/month (3 bots, 2,000 messages, website crawler, and lead capture), Pro at $59/month (10 bots, 9,000 messages, the support-ticket inbox, and branding removal), and a custom-priced Enterprise tier for unlimited bots and volume. Annual billing lowers the monthly rate, and you can upgrade, downgrade, or cancel anytime.

Can I try it before paying?

Yes. The Free plan is free forever — one chatbot and 100 messages a month, no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.

How long does it take to set up?

Minutes. Create a bot, teach it your business — paste a description, point it at your website, or upload a few documents — customize the widget, then copy one line of code onto your site. There's nothing to install and no model to train yourself: your AI chatbot is live the moment you paste the snippet.

Help center

SpideyChat docs

Everything you need to install, train, customize, and troubleshoot your AI chatbot — step by step.

Getting started

Quickstart: add SpideyChat to your websiteCreate a bot, train it on your business, and paste one line of code to go live in minutes.Find your Bot IDWhere to copy the data-bot-id value your embed snippet needs.

Setup

Install the chat widget (script tag)Paste one script tag to add the widget to WordPress, Shopify, Webflow, Wix, Squarespace, or any site.Train your bot on your businessFour ways to teach your bot so it answers accurately from your own content.

Customization

Customize your widgetSet the bot's name, welcome message, brand color, and quick-reply suggestion pills.Remove SpideyChat brandingHide the “Powered by SpideyChat” badge on the Pro plan and above.

Troubleshooting

Troubleshooting: the widget isn't showingThe most common reasons the chat bubble doesn't appear, and how to fix each.