Ada pricing and features

Ada pricing

Free plan

Not verified

Free trial

Not verified

Enterprise: Contact sales. No public prices, plan names or units. Pricing page is a demo request form. Per-resolution figures seen online are third-party estimates and not published by Ada.

Ada pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Large enterprises with high support volume that want a vendor-supported AI customer service platform.

Look elsewhere if

You want to see prices before talking to sales: Ada publishes none.

On pricing

Ada has no public pricing; per-resolution figures quoted elsewhere online are estimates, not Ada's own.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “This guide embeds an AI Agent on a web page with the Messaging Web SDK.” source

• Yes

  Learns from your content

  “Web import lets you add website content to your AI Agent's Knowledge base” source

• Not verified

  Document upload

• Yes

  Voice conversation

  “Onboard your AI Agent to handle Voice conversations over the phone” source

• Yes

  Phone calls

  “Onboard your AI Agent to handle Voice conversations over the phone” source

• Yes

  Takes actions on its own

  “Give your AI agent the tools to complete customer tasks” source

• Yes

  Hand-off to a person

  “Ada integrates with Zendesk in several ways to support live agent and ticket-based handoffs” source

• Yes

  Developer API

  “Ada’s suite of APIs opens up multiple integration paths to connect Ada with external systems” source

• Yes

  Integrations

  “Connect directly to Zendesk, Salesforce, Contentful, and other supported knowledge base providers” source

• Yes

  CRM connection

  “Salesforce Handoffs” source

• Not verified

  Books appointments

• Yes

  Multiple languages

  “Your AI Agent can communicate with end users in their preferred language.” source

• Yes

  Analytics

  “Measure your AI Agent's performance with a variety of detailed reports.” source

• Not verified

  Remove branding

• Yes

  Enterprise controls

  “With SSO (Single Sign-On), you can sign into your Ada dashboard using your organization's authentication tool” source

What people use it for

Mainly for: Large enterprises with high support volume.

• Automated customer service across chat, email and voice
• Handoff to Zendesk or Salesforce agents
• Task completion through API tools
• Multilingual support

Sources

• pricing page: www.ada.cx/pricing
• product page: www.ada.cx/
• docs: docs.ada.cx/llms.txt
• docs (Chat deprecation): docs.ada.cx/chat/web/overview.md

Research note: Not a self-serve website chatbot; enterprise sales-led. No public pricing. Document upload for knowledge only seen via API wording, so left unverified.