Customer support

LiveChat pricing and features

Website live chat and helpdesk from the team now branded Text. New sign-ups get Text plans, which combine live chat, inbox and an AI agent billed with included AI resolutions.

By Text (formerly LiveChat Software)Official websiteChecked 16 October 2026

Product change: New trials are now sold as Text plans (text.com); existing LiveChat customers keep their plans. Company renamed from LiveChat Software to Text in 2023.

LiveChat pricing

Free plan
Not verified
Free trial
14 days, no credit card

  • Essential

    1 AI Agent · 10 AI resolutions a month

    $19/month per user, billed yearly

  • Essential (monthly)

    10 AI resolutions a month

    $25/month per user

  • Growth

    10 AI Agents · 200 AI resolutions a month

    $79/month per user, billed yearly

  • Growth (monthly)

    200 AI resolutions a month

    $99/month per user

  • Enterprise

    Custom AI · White label

    Contact sales

Usage charges

  • Extra AI resolutions (pack of 50): $49.50 per 50 resolutions

Enterprise: Contact sales. Legacy LiveChat plans for existing customers (livechat.com/pricing-legacy): Starter $19 annual / $25 monthly, Team $49 / $59, Business $79 / $89 per person per month. Currency shown as '$'.

LiveChat pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for
Online shops and sales teams that want established live chat with AI resolutions and per-user pricing.
Look elsewhere if
You want a free plan: LiveChat offers a 14-day trial instead.
On pricing
New trials are sold as Text plans, from $19 per user a month billed yearly or $25 monthly; extra AI resolutions are $49.50 per 50.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

  • Yes

    Website chat widget

    “Website widget translations” source

  • Yes

    Learns from your content

    “Knowledge sources: all plans (Included)” source

  • Yes

    Document upload

    “Files & data storage: Essential "2 GB + 50 MB per user"” source

  • Not verified

    Voice conversation

  • Not verified

    Phone calls

  • Yes

    Takes actions on its own

    “Custom skills: Essential 10, Growth 10” source

  • Yes

    Hand-off to a person

    “Human takeover: all plans (Included)” source

  • Yes

    Developer API

    “Included API calls: Essential "10,000 per month"” source

  • Yes

    Integrations

    “Shopify, Messenger, SMS (Twilio): all plans (Included)” source

  • Not verified

    CRM connection

  • Not verified

    Books appointments

  • Yes

    Multiple languages

    “Multilingual: all plans (Included, AI Agent section)” source

  • Yes

    Analytics

    “Chat metrics: all plans (Included)” source

  • Yes

    Remove branding

    “White label: Enterprise only (Essential and Growth: Not included)” source

  • Yes

    Enterprise controls

    “Custom SSO and Audit logs: Enterprise only” source

What people use it for

Mainly for: Online businesses and ecommerce support and sales teams.

  • Website live chat
  • AI agent answering and selling in chat
  • Shopify product recommendations
  • Team inbox and chat transfer

Sources

Research note: livechat.com/pricing says 'LiveChat pricing for new trials now lives here, as Text plans' and 'Nothing changes for existing LiveChat customers.' Directory may want to list this as Text. Company rename date (2023) from third-party sources only.

SpideyChat makes a website chat assistant and is listed in this directory alongside other products. We are not affiliated with, sponsored by or endorsed by any other company named here, and their names and trademarks belong to them. Facts are read from each vendor’s own pages on the date shown and can change; check the vendor’s site before you buy. Spotted something out of date? Email support@spideychat.com.