What is an AI chatbot for a website?

An AI chatbot for a website is a chat widget, powered by a large language model, that answers your visitors' questions in natural language using your own business content. Unlike old rule-based bots, it understands questions it has never seen before and replies conversationally, 24/7 — so customers get instant, accurate answers without waiting for your team.

How do I add an AI chatbot to my website?

Create a bot in the SpideyChat dashboard, teach it your business (describe it in plain language, point the crawler at your website, or upload documents), then paste one line of code before your closing tag. It works on WordPress, Shopify, Webflow, Wix, Squarespace, and custom React or Next.js sites — no plugin, and your AI chatbot is live in minutes.

How does the AI chatbot learn my business?

The Knowledge Learner gives you four ways to teach your website chatbot: describe your business in plain language, point it at your website and let the crawler do the rest, upload documents (PDF, DOCX, TXT, CSV, or Markdown), or add manual Q&A pairs. Everything is chunked and embedded into a private vector index, and the AI answers using only the most relevant passages — so responses stay accurate and on-brand, with no manual training.

Do I need to know how to code?

No. Teaching your bot and customizing the widget all happen in the dashboard. Installing it is a single copy-paste script tag — the same kind you'd use for any analytics tool — and your chatbot is live on your site.

Will the chatbot make up answers?

No. The bot answers only from the content you gave it and is instructed not to guess. When a visitor needs more help, the widget's “Report an issue” option opens a numbered support ticket right inside the chat. On the Pro plan and above, those tickets land in your dashboard inbox so your team can follow up.

Every bot runs on a state-of-the-art large language model tuned for fast, accurate, high-volume support — streaming human-like replies in seconds, in any language. There is nothing to configure or maintain on your side.

What languages does the AI chatbot support?

Your bot replies in the visitor's own language automatically — there's nothing to configure. Because it runs on a multilingual language model, a single website chatbot can greet and answer visitors around the world in their native language, even when your knowledge base is written in just one language.

Can the chatbot capture leads or hand off to a human?

Yes. Bots can collect visitor details like email and phone during a conversation (lead capture on Starter and above), and any visitor can open a numbered support ticket through the widget's “Report an issue” option. On the Pro plan and above, those tickets land in your dashboard inbox so your team can pick up the thread and follow up.

Your data stays yours. Everything you use to teach a bot — your description, crawled pages, uploaded documents, and Q&A pairs — is stored privately in your account and indexed separately for each bot, so information never bleeds between bots. Data is encrypted in transit and at rest, and you can review every conversation and edit the knowledge base at any time.

Which website platforms does the chatbot work with?

Any website. Installation is a single tag (or an iframe embed), so SpideyChat drops into WordPress, Shopify, WooCommerce, Webflow, Wix, Squarespace, and custom React or Next.js sites alike — the same kind of snippet you'd paste for an analytics tool. No plugin, framework, or platform lock-in required.

How much does an AI chatbot for a website cost?

There's a Free plan at $0 forever — one chatbot and 100 messages a month, no credit card required. Paid plans are Starter at $20/month (3 bots, 2,000 messages, website crawler, and lead capture), Pro at $59/month (10 bots, 9,000 messages, the support-ticket inbox, and branding removal), and a custom-priced Enterprise tier for unlimited bots and volume. Annual billing lowers the monthly rate, and you can upgrade, downgrade, or cancel anytime.

Can I try it before paying?

Yes. The Free plan is free forever — one chatbot and 100 messages a month, no credit card required. Upgrade when you outgrow it, and downgrade or cancel anytime.

How long does it take to set up?

Minutes. Create a bot, teach it your business — paste a description, point it at your website, or upload a few documents — customize the widget, then copy one line of code onto your site. There's nothing to install and no model to train yourself: your AI chatbot is live the moment you paste the snippet.

Is SpideyChat a good LiveChat alternative?

If you want automated AI answers from your own content rather than staffing live agents, SpideyChat is a focused, cheaper alternative that installs in minutes. LiveChat is better if human-staffed real-time chat is your priority.

SpideyChat vs LiveChat

LiveChat is a well-established live-chat platform built around human agents and a mature agent console (its AI bots come via a separate product). SpideyChat takes an AI-first approach: it trains on your own content and answers customer questions automatically, 24/7, so most questions never need a human. If you want automated answers grounded in your business rather than a staffed live-chat console, SpideyChat is quicker to deploy and cheaper to run.

Why teams choose SpideyChat over LiveChat

AI-first — answers automatically from your content, 24/7
No agents required to cover every hour
Free plan and clear $20–$59/month pricing
One-line install, no separate AI add-on to buy

SpideyChat vs LiveChat at a glance

	SpideyChat	LiveChat
Free plan	Yes — 1 bot, 100 messages/mo, no credit card	Free trial; no permanent free tier
Entry paid price	$20/mo (Starter), $59/mo (Pro)	Contact LiveChat for current pricing
Trains on your own content	Yes — website crawler, documents (PDF/DOCX/CSV/MD), and Q&A	Answers come from agents; AI/content via a separate product
Install	One line of code on any site	Widget install plus agent setup
Answers in the visitor's language	Automatic, out of the box	Supported, depending on plan/config
Lead capture in chat	Yes (Starter and above)	Yes
Support ticket from the widget	Yes — numbered tickets, inbox on Pro and above	Yes, within its ticketing/inbox product
Best fit	SMBs and sites that want fast, affordable AI support	Teams wanting staffed human live chat

LiveChat details reflect general positioning as of 2026 and can change — check LiveChat's website for current features and pricing.

When LiveChat is the better choice

LiveChat is a strong fit if staffed, real-time human chat is central to your operation and you want a polished agent workspace with routing and shifts.

Frequently asked questions

Is SpideyChat a good LiveChat alternative?: If you want automated AI answers from your own content rather than staffing live agents, SpideyChat is a focused, cheaper alternative that installs in minutes. LiveChat is better if human-staffed real-time chat is your priority.

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