Help Scout pricing and features

Help Scout pricing

Free plan

5 users, 1 Inbox, 1 Docs site; no payment method needed

Free trial

15 days on Standard or Plus, no card; Pro trial via sales; AI Answers 3 months free

Enterprise: Contact sales. Listed per-user prices are the Annual toggle (selected by default; toggle shows -16%); monthly-billed seat prices were not readable. Pro is sales-led with a 10-user minimum. AI Answers is billed monthly per resolution, with spending caps and prepay discounts; escalated chats are not charged. Extra Inboxes $10/mo annual ($12 monthly), extra Docs sites $20/mo annual ($24 monthly). The page offers 16% off for yearly billing but does not state which billing period the per-user prices shown are for.

Help Scout pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Small support teams that want a shared inbox and help desk, with AI answers charged only when they resolve a question.

Look elsewhere if

You want a small team on the top plan: Pro needs at least 10 users.

On pricing

Plans are shown at $25, $45 and $75 per user a month, with 16% off for yearly billing; AI Answers costs $0.75 per resolution, with the first 3 months free.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “Offer live chat anywhere on your website or in-app.” source

• Yes

  Learns from your content

  “this feature uses your Docs knowledge base to provide instant, accurate responses” source

• Not verified

  Document upload

• Not verified

  Voice conversation

• Yes

  Phone calls

  “Phone/voice | Make and receive phone calls, logged in Help Scout. | Via integration” source

• Not verified

  Takes actions on its own

• Yes

  Hand-off to a person

  “A resolution is counted only if the customer receives an AI response and doesn't use escalation” source

• Yes

  Developer API

  “Read/write data and connect more key systems with Help Scout.” source

• Yes

  Integrations

  “Salesforce, Jira, and HubSpot; Aircall; Linear” source

• Yes

  CRM connection

  “Salesforce, Jira, and HubSpot” source

• Not verified

  Books appointments

• Yes

  Multiple languages

  “Scout can handle conversations in over 50 languages” source

• Yes

  Analytics

  “Get insight into volume, responses, and customer happiness on each channel.” source

• Not verified

  Remove branding

• Yes

  Enterprise controls

  “SSO/SAML | HIPAA compliance; Advanced permissions: Control visibility and access at the company, team, or user level.” source

What people use it for

Mainly for: Small and mid-sized support teams.

• Shared email inbox for support
• Website and in-app live chat
• Self-service help center
• AI answers to common questions
• Support reporting

Sources

• pricing page: www.helpscout.com/pricing/
• product page: www.helpscout.com/agent/
• docs: docs.helpscout.com/article/1569-ai-answers

Research note: Naming of the AI agent is inconsistent across official pages: pricing page and docs say 'AI Answers', the /agent/ page calls the agent 'Scout' under an 'Envoy' heading. No rename announcement found. Agent page lists email channel and app actions as 'Coming Soon', so autonomous actions left unverified. Phone is via integration (Aircall). Branding removal not mentioned.