Gorgias pricing and features

Gorgias pricing

Free plan

Not verified

Free trial

7 days, no payment info

Enterprise: Contact sales. Not priced per agent. Each automated interaction also counts as a helpdesk ticket. Comparison table lists $1.00 / $0.90 / $0.90 / $0.85 per automated interaction for Starter / Basic / Pro / Advanced, which differs slightly from the FAQ. Bundles with AI Agent: Starter $40/mo, Basic $77/mo annual. Voice and SMS are add-ons.

Gorgias pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Online stores, especially on Shopify, that want a help desk priced by ticket volume rather than per agent.

Look elsewhere if

You are not running an online store; Gorgias is built around ecommerce support.

On pricing

AI Agent interactions cost $0.90 each on yearly plans and $1.00 on monthly plans, and each one also counts as a help desk ticket.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “Helpdesk (email, live chat, SMS, voice, social, contact form, TikTok Shop)” source

• Yes

  Learns from your content

  “Email, chat, social, help center” source

• Not verified

  Document upload

• Yes

  Voice conversation

  “Add Voice or SMS to any plan.” source

• Yes

  Phone calls

  “Tickets become Voice tickets when at least one phone call takes place” source

• Yes

  Takes actions on its own

  “automating actions like returns, order tracking, and more. All without a human in the loop.” source

• Yes

  Hand-off to a person

  “If a support agent ends up replying within 72h of an AI Agent resolution” source

• Yes

  Developer API

  “API rate limit 2 req/s” source

• Yes

  Integrations

  “Featured integrations: Klaviyo, Yotpo, Recharge, Smile; Shopify, BigCommerce, WooCommerce” source

• Not verified

  CRM connection

• Not verified

  Books appointments

• Not verified

  Multiple languages

• Yes

  Analytics

  “For scaling brands that let AI resolve and sell, with revenue analytics.” source

• Not verified

  Remove branding

• Yes

  Enterprise controls

  “SSO (SAML), audit logs” source

What people use it for

Mainly for: Ecommerce brands, especially on Shopify.

• Ecommerce support inbox
• AI agent handling order tracking and returns
• Pre-sales shopping assistant
• Voice and SMS support

Sources

• pricing page: www.gorgias.com/pricing
• docs: docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385

Research note: Prices read from the pricing page HTML (visible plan cards and structured data). Accounts created before 28 May 2025 may be on legacy pricing.