HubSpot Service Hub pricing and features

HubSpot Service Hub pricing

Free plan

Up to two users; contact management, ticketing, team email

Free trial

Not verified

Enterprise: Published (see plans). Mandatory onboarding: $1,500 for Professional and $3,500 for Enterprise. Customer agent needs Professional or Enterprise and runs on HubSpot Credits. The live pricing page is JavaScript-rendered; Pro annual price and onboarding fees come from HubSpot's own pricing guide (updated 28 Aug 2026).

HubSpot Service Hub pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Businesses already using HubSpot's CRM that want support tickets and an AI customer agent connected to it.

Look elsewhere if

You want to avoid set-up fees: Professional, which the AI agent needs, comes with a mandatory $1,500 onboarding fee.

On pricing

The customer agent costs $0.50 per resolution on Professional, which is $90 per seat a month billed yearly. HubSpot's own pages disagree on the Starter price, so check it at sign-up.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “Live chat listed under Starter pricing” source

• Yes

  Learns from your content

  “Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.” source

• Yes

  Document upload

  “You can also add files such as PDFs, meeting transcripts, and company documents.” source

• Yes

  Voice conversation

  “Handles inbound calls in real time with conversational responses” source

• Yes

  Phone calls

  “Create sophisticated call flows with interactive voice response phone trees” source

• Not verified

  Takes actions on its own

• Yes

  Hand-off to a person

  “Transfers conversations to your team with full context when a person needs to step in.” source

• Not verified

  Developer API

• Yes

  Integrations

  “Jira, SurveyMonkey, Facebook Messenger; native Salesforce integration” source

• Yes

  CRM connection

  “Fully Integrated Smart CRM” source

• Yes

  Books appointments

  “Free Meeting Scheduler App” source

• Yes

  Multiple languages

  “Languages: All HubSpot-supported languages.” source

• Yes

  Analytics

  “Uncover key insights with out-of-the-box reports” source

• Not verified

  Remove branding

• Not verified

  Enterprise controls

What people use it for

Mainly for: Businesses already using or choosing the HubSpot CRM.

• Help desk ticketing on a CRM
• AI customer agent across chat, email and voice
• Knowledge base self-service
• Live chat on a website

Sources

• product page: www.hubspot.com/products/service
• product page: www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent
• official blog (pricing guide): blog.hubspot.com/service/hubspot-service-hub-pricing

Research note: hubspot.com/pricing/service renders prices with JavaScript; not readable. Starter list price $20 with $10 promo on product page; HubSpot blog says Starter from $7 billed annually (conflict, not used). Enterprise billing period not stated.