tawk.to pricing and features

tawk.to pricing

Free plan

Live chat, ticketing, knowledge base free; 'Powered by tawk.to' badge stays; free AI Hobby tier

Free trial

Not verified

Enterprise: Published (see plans). Core chat is free. AI Assist Hobby tier is free with limited credits; paid tiers from $29/month. Annual AI Assist billing includes 'two free months'. Auto model replies cost 3 credits each. Virtual assistants from $7/hour.

tawk.to pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Small businesses that want free live chat, answering chats themselves at first and adding AI later.

Look elsewhere if

You want the chat window without tawk.to's branding at no cost: removing it is a $29 a month add-on.

On pricing

Chat is free; AI Assist starts at $29 a month, and extra AI credits are $30 per 1,000.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “Free Forever live chat” source

• Yes

  Learns from your content

  “Train your agent on any public site.” source

• Not verified

  Document upload

• Not verified

  Voice conversation

• Not verified

  Phone calls

• Not verified

  Takes actions on its own

• Yes

  Hand-off to a person

  “easy human hand off” source

• Not verified

  Developer API

• Not verified

  Integrations

• Not verified

  CRM connection

• Not verified

  Books appointments

• Not verified

  Multiple languages

• Not verified

  Analytics

• Yes

  Remove branding

  “Remove Branding: $29/month” source

• Not verified

  Enterprise controls

What people use it for

Mainly for: Small businesses wanting free website chat.

• Free website live chat
• AI agent trained on your site and FAQs
• Ticketing and help center
• Outsourced chat agents

Sources

• pricing page: www.tawk.to/pricing/
• docs: help.tawk.to/article/how-to-manage-billing-for-ai-assist
• docs: help.tawk.to/article/ai-assist-plans-and-subscriptions
• product page: www.tawk.to/ai-assist/

Research note: Phone listed as 'Phone (Beta soon!)', so not counted. AI Assist tier prices come from the help center billing article; headings and price blocks were matched by order. The ai-assist product page showed some inconsistent content, so only the handoff and training lines were used.