Customer support

Freshdesk pricing and features

Ticketing helpdesk from Freshworks with a knowledge base, automations and the Freddy AI Agent and Copilot. AI agent usage is billed in session packs.

By FreshworksOfficial websiteChecked 16 October 2026

Freshdesk pricing

Free plan
Not verified
Free trial
14 days on Enterprise

  • Growth

    First 500 Freddy AI Agent sessions included (once per account)

    $19/month per agent, billed yearly

  • Pro

    First 500 sessions included

    $55/month per agent, billed yearly

  • Enterprise

    First 500 sessions included · Audit Log

    $89/month per agent, billed yearly

  • Freddy AI Copilot add-on

    Pro and Enterprise

    $29/month per agent

Usage charges

  • Freddy AI Agent sessions: $49 per 100 sessions
  • Connector app tasks: $80 per 5,000 tasks

Enterprise: Published (see plans). Monthly-billing prices not shown; annual billing is labelled 'Save 20%'. The 500 free sessions are once per account. Page meta says 'starts at $15', which conflicts with the $19 shown.

Freshdesk pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for
Support teams that want a full ticketing help desk priced per agent, with an AI agent sold in session packs.
Look elsewhere if
You need monthly billing prices up front: the pricing page shows yearly billing only.
On pricing
Plans start at $19 per agent a month billed yearly; the Freddy AI Agent costs $49 per 100 sessions.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

  • Not verified

    Website chat widget

  • Yes

    Learns from your content

    “Create knowledge base articles to help your customers find answers to their inquiries independently.” source

  • Not verified

    Document upload

  • Not verified

    Voice conversation

  • Not verified

    Phone calls

  • Yes

    Takes actions on its own

    “Email AI Agent that engages in back-and-forth replies, responds with the right resolution” source

  • Not verified

    Hand-off to a person

  • Not verified

    Developer API

  • Yes

    Integrations

    “Build, automate, and streamline workflows end-to-end between your account and third-party integrations.” source

  • Not verified

    CRM connection

  • Not verified

    Books appointments

  • Yes

    Multiple languages

    “Configure your helpdesk to work in multiple languages” source

  • Yes

    Analytics

    “Out-of-the-box analytics and reporting” source

  • Not verified

    Remove branding

  • Yes

    Enterprise controls

    “Configure and provide SAML Single Sign On for your agents” source

What people use it for

Mainly for: Small to large support teams.

  • Email and ticket support
  • Self-service knowledge base
  • AI agent deflection with Freddy
  • Agent assist with Freddy Copilot

Sources

Research note: Freshdesk free plan, API, voice and branding removal not confirmed on the pages read. Integration names not listed on the pricing page.

SpideyChat makes a website chat assistant and is listed in this directory alongside other products. We are not affiliated with, sponsored by or endorsed by any other company named here, and their names and trademarks belong to them. Facts are read from each vendor’s own pages on the date shown and can change; check the vendor’s site before you buy. Spotted something out of date? Email support@spideychat.com.