Pricing research
Customer support AI pricing compared
The headline price of a support tool rarely tells you what a month will cost. Help desks bill each agent a monthly seat and then charge for every conversation the AI resolves. Chatbot builders charge a flat plan and cap how many messages you get. A business with two agents and 300 AI answers a month can pay very different amounts depending on which model it picks.
The table keeps every vendor's own unit. Below it, an estimator multiplies the published per-resolution rates by your volume so you can see how that part grows.
19 products. Prices read from each vendor’s pricing page, most recently on 16 October 2026.
How much does AI customer support software cost?
AI customer support software is priced in two main ways. Help desks such as Intercom, Zendesk and HubSpot charge per agent seat plus a fee for each conversation the AI resolves, from $0.50 to $2.00 each. Website chatbots such as Chatbase, SiteGPT and SpideyChat charge a flat monthly plan with a message or credit allowance, from about $10 to $60 a month at entry level.
Prices side by side
“Starts at” is the cheapest published paid option in the vendor’s own unit. Rows billed per seat, per minute or per resolution cannot be compared on the number alone.
| Product | Free plan | Starts at | Billing model | Usage charges | Checked |
|---|---|---|---|---|---|
| IntercomOfficial pricing | Not verified | From $29/month per seat, billed yearly | per seat + subscription + per resolution + usage credits | Fin outcome (resolution, procedure handoff, routing): $0.99 per outcomeFin qualification outcome: $9.99 per outcome | 16 October 2026 |
| ZendeskOfficial pricing | Not verified | From $19/month per agent, billed yearly | per seat + per resolution | Automated resolution, committed: $1.50 per resolutionAutomated resolution, pay-as-you-go: $2 per resolution | 16 October 2026 |
| HubSpot Service HubOfficial pricing | YesUp to two users; contact management, ticketing, team email | From $20/month per seat | per seat + per resolution + per minute | Customer agent resolution (messaging): $0.50 per resolutionCustomer agent voice: $0.50 per minute | 16 October 2026 |
| FreshdeskOfficial pricing | Not verified | From $19/month per agent, billed yearly | per seat + per conversation + usage credits | Freddy AI Agent sessions: $49 per 100 sessionsConnector app tasks: $80 per 5,000 tasks | 16 October 2026 |
| FreshchatOfficial pricing | YesUp to 10 agents; chat widget, shared inbox, 100 campaign contacts/month | From $19/month per agent, billed yearly | per seat + per conversation | Freddy AI Agent sessions: $49 per 100 sessions | 16 October 2026 |
| LiveChatOfficial pricing | Not verified | From $19/month per user, billed yearly | per seat + per resolution | Extra AI resolutions (pack of 50): $49.50 per 50 resolutions | 16 October 2026 |
| GorgiasOfficial pricing | Not verified | From $10/month per account | subscription + usage-based | AI Agent automated interaction, annual plans: $0.90 per automated interactionAI Agent automated interaction, monthly plans: $1 per automated interaction | 16 October 2026 |
| Help ScoutOfficial pricing | Yes5 users, 1 Inbox, 1 Docs site; no payment method needed | From $25/month per user | per seat + per resolution | AI Answers resolution (add-on): $0.75 per resolution | 16 October 2026 |
| TidioOfficial pricing | Yes50 billable conversations; first 50 Lyro conversations free (lifetime) | From $29/month | subscription | None published | 16 October 2026 |
| CrispOfficial pricing | Yes2 seats, no AI credits | From $45/month per workspace | subscription + usage-based | Additional agent seat: $10 per seat per month | 16 October 2026 |
| tawk.toOfficial pricing | YesLive chat, ticketing, knowledge base free; 'Powered by tawk.to' badge stays; free AI Hobby tier | From $29/month | subscription + usage credits + usage-based | Extra AI Assist message credits: $30 per 1,000 creditsHire Chat Agents: $1 per hour | 16 October 2026 |
| ChatbaseOfficial pricing | Not verified | From $32/month per workspace, billed yearly | subscription + usage credits | Auto-recharge message credits: $40 per 1000 message credits | 16 October 2026 |
| SiteGPTOfficial pricing | No | From $39/month per account, billed yearly | subscription | None published | 16 October 2026 |
| CustomGPT.aiOfficial pricing | Not verified | From $89/month per account, billed yearly | subscription | None published | 16 October 2026 |
| BotsonicOfficial pricing | Not verified | From $16/month per account, billed yearly | subscription | None published | 16 October 2026 |
| ChatlingOfficial pricing | Yes200 AI credits, 1 AI agent, 1 seat, 500,000 knowledge base characters | From $21/month per account, billed yearly | subscription | None published | 16 October 2026 |
| DocsBot AIOfficial pricing | YesPersonal use: 1 bot, 50 source pages, 100 AI credits/month, no card | From $49/month per account | subscription | None published | 16 October 2026 |
| KommunicateOfficial pricing | Not verified | From $34/month per account, billed yearly | subscription + per conversation + per minute | Additional conversations (Starter): $15 per 1,000 conversationsAdditional conversations (Professional): $10 per 1,000 conversations | 16 October 2026 |
| SpideyChatOfficial pricing | Yes | From $8.49/month, billed yearly | subscription | None published | 16 October 2026 |
Estimate the usage charge
Change the volume to see what the published metered rates add up to. This is arithmetic on public rates, not a quotation.
Estimate of the metered charge only, from each vendor’s published rate. Plans, seats, phone numbers, add-ons and tax are not included. Not a quote.
| Product | Published rate | Estimated metered cost |
|---|---|---|
| HubSpot Service HubNeeds Service Hub Professional, $90 per seat billed yearly, plus a $1,500 onboarding fee | $0.50 per customer agent resolution | $150/month |
| Help ScoutPlus a per-user plan from $25 a month; first 3 months free | $0.75 per AI Answers resolution | $225/month |
| IntercomPlus seats from $29 a month each, billed yearly | $0.99 per Fin outcome | $297/month |
| LiveChatBeyond the resolutions included in the per-user plan | $0.99 per extra AI resolution ($49.50 per 50) | $297/month |
| ZendeskBought in advance; plus per-agent plan | $1.50 per automated resolution, committed | $450/month |
| ZendeskNo commitment; plus per-agent plan | $2.00 per automated resolution, pay as you go | $600/month |
Every published plan
Intercomper seat + subscription + per resolution + usage credits
Essential
Fin billed separately per outcome
$29/month per seat, billed yearly
Essential (monthly)
$39/month per seat
Advanced
20 Lite seats included · Workflows · Multilingual Help Center
$85/month per seat, billed yearly
Advanced (monthly)
20 Lite seats included
$99/month per seat
Expert
50 Lite seats included · SSO & identity management · HIPAA support
$132/month per seat, billed yearly
Expert (monthly)
50 Lite seats included
$139/month per seat
Copilot add-on
$35/month per user
Pro add-on (includes Operator)
Price shown as 'From'
$100/month per workspace
Usage charges
- Fin outcome (resolution, procedure handoff, routing): $0.99 per outcome
- Fin qualification outcome: $9.99 per outcome
- Fin with another helpdesk: $0.99 per outcome
- Additional Operator credits: $0.01 per credit
Zendeskper seat + per resolution
Support Team
5 automated resolutions per agent/month
$19/month per agent, billed yearly
Support Team (monthly)
$25/month per agent
Suite Team
5 automated resolutions per agent/month
$55/month per agent, billed yearly
Suite Team (monthly)
$69/month per agent
Suite Professional
10 automated resolutions per agent/month
$115/month per agent, billed yearly
Suite Professional (monthly)
$149/month per agent
Suite Enterprise + Copilot
15 automated resolutions per agent/month (help center)
Contact sales
Copilot add-on
Professional and higher plans
$50/month per agent, billed yearly
Usage charges
- Automated resolution, committed: $1.50 per resolution
- Automated resolution, pay-as-you-go: $2 per resolution
HubSpot Service Hubper seat + per resolution + per minute
Free
Up to two users
Free
Starter
Shown at $10 as a limited-time new-customer discount · Live chat
$20/month per seat
Professional
Customer agent access · 3,000 HubSpot Credits · Help desk workspace
$90/month per seat, billed yearly
Professional (product page)
$100/month per seat
Enterprise
5,000 HubSpot Credits
$150/month per seat
Usage charges
- Customer agent resolution (messaging): $0.50 per resolution
- Customer agent voice: $0.50 per minute
Freshdeskper seat + per conversation + usage credits
Growth
First 500 Freddy AI Agent sessions included (once per account)
$19/month per agent, billed yearly
Pro
First 500 sessions included
$55/month per agent, billed yearly
Enterprise
First 500 sessions included · Audit Log
$89/month per agent, billed yearly
Freddy AI Copilot add-on
Pro and Enterprise
$29/month per agent
Usage charges
- Freddy AI Agent sessions: $49 per 100 sessions
- Connector app tasks: $80 per 5,000 tasks
Freshchatper seat + per conversation
Free
Up to 10 agents · 100 campaign contacts per account per month
Free
Growth
Freddy AI Agent: first 500 sessions included
$19/month per agent, billed yearly
Pro
First 500 sessions included
$49/month per agent, billed yearly
Enterprise
First 500 sessions included · Audit logs
$79/month per agent, billed yearly
Freddy AI Copilot add-on
Pro and Enterprise
$29/month per agent, billed yearly
Usage charges
- Freddy AI Agent sessions: $49 per 100 sessions
LiveChatper seat + per resolution
Essential
1 AI Agent · 10 AI resolutions a month
$19/month per user, billed yearly
Essential (monthly)
10 AI resolutions a month
$25/month per user
Growth
10 AI Agents · 200 AI resolutions a month
$79/month per user, billed yearly
Growth (monthly)
200 AI resolutions a month
$99/month per user
Enterprise
Custom AI · White label
Contact sales
Usage charges
- Extra AI resolutions (pack of 50): $49.50 per 50 resolutions
Gorgiassubscription + usage-based
Starter
50 tickets / month · 3 user seats
$10/month per account
Basic
300 tickets / month · 30 automated AI interactions
$50/month per account, billed yearly
Basic (monthly)
300 tickets / month
$60/month per account
Pro
2,000 tickets / month · 190 automated AI interactions
$300/month per account, billed yearly
Pro (monthly)
2,000 tickets / month
$360/month per account
Advanced
5,000 tickets / month · 530 automated AI interactions
$750/month per account, billed yearly
Advanced (monthly)
5,000 tickets / month
$900/month per account
Enterprise
Over 5,000 conversations a month · SSO (SAML), audit logs
Contact sales
Usage charges
- AI Agent automated interaction, annual plans: $0.90 per automated interaction
- AI Agent automated interaction, monthly plans: $1 per automated interaction
- AI Agent overage above included allowance: $1.50 per automated interaction
- Helpdesk ticket overage (Starter, Basic): $0.40 per ticket
- Helpdesk ticket overage (Pro, Advanced): $36 per 100 tickets
Help Scoutper seat + per resolution
Free
5 users · 1 Inbox · 1 Docs site · 1 Beacon
Free
Standard
Up to 25 users · 2 Docs sites · 5 Beacons
$25/month per user
Plus
Up to 50 users · 3 Docs sites · Unlimited Beacons · Unlimited AI Drafts · Salesforce, Jira, and HubSpot
$45/month per user
Pro
Unlimited users (minimum 10) · 5 Docs sites · SSO/SAML · HIPAA compliance
$75/month per user
Usage charges
- AI Answers resolution (add-on): $0.75 per resolution
Tidiosubscription
Free
50 billable conversations
Free
Starter
100 Billable conversations · 50 Lyro AI Agent conversations (one-off)
$29/month
Growth
From 250 billable conversations (up to 2,000) · Price rises with volume
$59/month
Plus
Custom billable conversations · Plus monthly usage
$300/month
Premium
From 3,000 Lyro AI conversations
Contact sales
Lyro AI Agent
50 Lyro AI conversations/month · Tiers: 100 $75, 150 $110, 200 $140, 300 $210, 500 $350, 750 $525, 1,000 $700
$39/month
Crispsubscription + usage-based
Free
2 seats · No AI credits included
Free
Mini
4 seats · $5 in AI credits (around 90 automated conversations)
$45/month per workspace
Essentials
10 seats · $25 in AI credits (around 450 automated conversations)
$95/month per workspace
Plus
20+ seats · $75 in AI credits (around 1,350 automated conversations) · White labelling
$295/month per workspace
Enterprise
Custom onboarding and SLAs
Contact sales
Usage charges
- Additional agent seat: $10 per seat per month
tawk.tosubscription + usage credits + usage-based
Free
Live chat · Ticketing · Knowledge Base
Free
AI Assist Growth
1,000 message credits/month
$29/month
AI Assist Growth (annual)
1,000 message credits/month
$290/year
AI Assist Business
5,000 message credits/month
$99/month
AI Assist Business (annual)
5,000 message credits/month
$990/year
AI Assist Enterprise
20,000 message credits/month
$399/month
AI Assist Enterprise (annual)
20,000 message credits/month
$3,990/year
Remove Branding add-on
$29/month
Usage charges
- Extra AI Assist message credits: $30 per 1,000 credits
- Hire Chat Agents: $1 per hour
Chatbasesubscription + usage credits
Hobby
700 message credits/month · 2 members · 1 agent · 5 AI Actions per agent · 10 MB training content
$32/month per workspace, billed yearly
Hobby
700 message credits/month
$40/month per workspace
Standard
4,000 message credits/month · 3 members · 8 AI Actions per agent · 20 MB training content · Voice, telephony, API access
$120/month per workspace, billed yearly
Standard
4,000 message credits/month
$150/month per workspace
Pro
15,000 message credits/month · 5 members · 12 AI Actions per agent · 40 MB training content · Advanced analytics
$400/month per workspace, billed yearly
Pro
15,000 message credits/month
$500/month per workspace
Enterprise
SSO · Audit logs · White-labeling · HIPAA-eligible
Contact sales
Usage charges
- Auto-recharge message credits: $40 per 1000 message credits
SiteGPTsubscription
Starter
1 chatbot · Up to 4k messages per month · Up to 1,000 pages · 1 member · Basic analytics
$59/month per account
Starter
Billed $468 yearly
$39/month per account, billed yearly
Growth
2 chatbots · Up to 10k messages per month · Up to 10,000 pages · 4 members · API access · Advanced analytics
$129/month per account
Growth
Billed $948 yearly
$79/month per account, billed yearly
Scale
3 chatbots · Up to 40k messages per month · Up to 50,000 pages · 10 members · Webhooks · Zendesk AI Agent
$429/month per account
Scale
Billed $3108 yearly
$259/month per account, billed yearly
Enterprise
HIPAA BAA available
Contact sales
CustomGPT.aisubscription
Standard
10 agents · 1,000 queries per month · 5,000 documents per agent · 60M words storage capacity · 3 team members
$99/month per account
Standard
Same limits as monthly Standard
$89/month per account, billed yearly
Premium
25 agents · 5,000 queries per month · 20,000 documents per agent · 300M words storage capacity · 5 team members · Remove CustomGPT.ai branding
$499/month per account
Premium
Same limits as monthly Premium
$449/month per account, billed yearly
Enterprise
Flexible limits · Custom SSO · Role-based access
Contact sales
Botsonicsubscription
Starter
1 team member · 1,000 messages / month · 1 chatbot · 10M uploaded characters · 3 Agentic Actions
$19/month per account
Starter
Same limits as monthly Starter
$16/month per account, billed yearly
Professional
2 team members · 3,000 messages / month · 2 chatbots · 50M uploaded characters · 5 Agentic Actions
$49/month per account
Professional
Same limits as monthly Professional
$41/month per account, billed yearly
Advanced
5 team members · 12,000 messages / month · 100M upload characters · 5 workflows and 10 agentic actions · API Access
$299/month per account
Advanced
Same limits as monthly Advanced
$249/month per account, billed yearly
Enterprise
SSO/SAML login · Handoffs to Zendesk, Freshdesk, Salesforce · Advanced AI analytics
Contact sales
Chatlingsubscription
Free
200 AI credits · 1 AI agent · 1 seat · 500,000 knowledge base characters
Free
Starter
1,750 AI credits · 2 AI agents · 2 seats · 10 million knowledge base characters · API access
$25/month per account
Starter
Billed $250 annually
$21/month per account, billed yearly
Growth
6,000 AI credits · 5 AI agents · 5 seats · 30 million knowledge base characters
$75/month per account
Growth
Billed $750 annually
$63/month per account, billed yearly
Scale
35,000 AI credits · 7 AI agents · 10 seats · 100 million knowledge base characters · Branding removal
$295/month per account
Scale
Billed $2,950 annually
$246/month per account, billed yearly
DocsBot AIsubscription
Free
1 DocsBots · 50 Source Pages · 100 monthly AI credit limit · 1 Team users
Free
Personal
1 DocsBots · Source Pages: 5k · 5k monthly AI credit limit · 3 Actions per bot · 1 Team users
$49/month per account
Personal
Same limits as monthly Personal
$492/year per account
Standard
3 DocsBots · Source Pages: 15k · 15k monthly AI credit limit · 8 Actions per bot · 5 Team users
$149/month per account
Standard
Same limits as monthly Standard
$1,488/year per account
Business
10 DocsBots · Source Pages: 100k · 60k monthly AI credit limit · 12 Actions per bot · 10 Team users · Unbranded chat widgets
$499/month per account
Business
Same limits as monthly Business
$4,992/year per account
Enterprise
Custom limits · SSO options · Self-hosted options · SOC 2 Type II
Contact sales
Kommunicatesubscription + per conversation + per minute
Starter
1 AI agent included · 1 team member included · 250 conversations/month (~10K messages) · 1-year chat history
$40/month per account
Starter
Same limits as monthly Starter
$34/month per account, billed yearly
Professional
2 AI agents included · 3 team members included · 2,000 conversations/month (~80K messages) · API & Webhooks access
$200/month per account
Professional
Same limits as monthly Professional
$167/month per account, billed yearly
Enterprise
Custom number of AI agents & seats · SSO & identity management · Remove Kommunicate branding
Contact sales
Usage charges
- Additional conversations (Starter): $15 per 1,000 conversations
- Additional conversations (Professional): $10 per 1,000 conversations
- Voice AI: $0.06 per minute
SpideyChatsubscription
Starter
1M AI tokens (≈ 750 replies) a month · 3 chatbots
$9.99/month
Starter (yearly)
1M AI tokens (≈ 750 replies) a month
$8.49/month, billed yearly
Pro
5M AI tokens (≈ 3,750 replies) a month · 10 chatbots
$29.99/month
Pro (yearly)
5M AI tokens (≈ 3,750 replies) a month
$24.99/month, billed yearly
Questions
What is a per-resolution fee?
Some help desks charge each time their AI agent fully resolves a conversation without a person stepping in. Intercom charges $0.99 per Fin outcome and Zendesk $1.50 to $2.00 per automated resolution, on top of agent seats. Conversations the AI hands to a person are not charged as resolutions.
Is a flat monthly plan cheaper than paying per resolution?
At low volume a per-resolution fee can cost less. As volume grows, a flat plan becomes more predictable because the price does not rise with each conversation, but it caps how many messages you get. Estimate a normal month in each vendor's unit before deciding.
Which support tools have a free plan?
In this comparison, Tidio, Crisp, Freshchat and SpideyChat list a free plan on their own pricing pages, with limits. Crisp's free plan includes no AI credits. Intercom and Zendesk offer trials instead.
Sources
- Intercom, checked 16 October 2026: pricing page, docs, pricing page, product page
- Zendesk, checked 16 October 2026: pricing page, docs
- HubSpot Service Hub, checked 16 October 2026: product page, product page, official blog (pricing guide)
- Freshdesk, checked 16 October 2026: pricing page
- Freshchat, checked 16 October 2026: pricing page
- LiveChat, checked 16 October 2026: pricing page, pricing page (legacy LiveChat plans), pricing page (Text plans), news (rename of company, 2023)
- Gorgias, checked 16 October 2026: pricing page, docs
- Help Scout, checked 16 October 2026: pricing page, product page, docs
- Tidio, checked 16 October 2026: pricing page
- Crisp, checked 16 October 2026: pricing page
- tawk.to, checked 16 October 2026: pricing page, docs, docs, product page
- Chatbase, checked 16 October 2026: pricing page, docs
- SiteGPT, checked 16 October 2026: pricing page, official llms.txt
- CustomGPT.ai, checked 16 October 2026: pricing page, docs, official llms.txt
- Botsonic, checked 16 October 2026: pricing page, product page, redirect to botsonic.com (domain move)
- Chatling, checked 16 October 2026: pricing page, docs
- DocsBot AI, checked 16 October 2026: pricing page
- Kommunicate, checked 16 October 2026: pricing page, official llms.txt, docs
- SpideyChat, checked 16 October 2026: pricing page
SpideyChat makes a website chat assistant and is listed in this directory alongside other products. We are not affiliated with, sponsored by or endorsed by any other company named here, and their names and trademarks belong to them. Facts are read from each vendor’s own pages on the date shown and can change; check the vendor’s site before you buy. Spotted something out of date? Email support@spideychat.com.