Tidio pricing and features

Tidio pricing

Free plan

50 billable conversations; first 50 Lyro conversations free (lifetime)

Free trial

7 days

Enterprise: Contact sales. Displayed prices ($24.17 Starter, from $49.17 Growth, from $32.50 Lyro) do not state a billing cycle; annual billing gives '2 months free'. Monthly figures above come from the pricing page's embedded price data. Branding removal on Growth is a 16.67 USD/mo add-on. Lower prices exist for LATAM.

Tidio pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Small online stores and service businesses that want live chat, with an AI agent they can add when they are ready.

Look elsewhere if

You want AI answers included in the base price; Lyro, the AI agent, is a separate plan sized by conversations.

On pricing

Lyro starts at $39 a month for 50 AI conversations, separate from the chat plans.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “Live chat & Ticketing Live visitors list Operating hours” source

• Yes

  Learns from your content

  “FAQ upload FAQ scraper Website scraper Import Zendesk articles” source

• Yes

  Document upload

  “100mb file upload size” source

• Not verified

  Voice conversation

• Not verified

  Phone calls

• Yes

  Takes actions on its own

  “Your first Action is free. Full access is available with the purchase of a paid Lyro AI Agent quota” source

• Yes

  Hand-off to a person

  “Human handoff” source

• Yes

  Developer API

  “OpenAPI (Plus and Premium only)” source

• Yes

  Integrations

  “Messenger integration, Instagram integration, WhatsApp integration; Native Shopify actions” source

• Yes

  CRM connection

  “Add an AI Agent to Zendesk, Salesforce, or any other help desk software” source

• Not verified

  Books appointments

• Yes

  Multiple languages

  “Multilanguage” source

• Yes

  Analytics

  “Basic analytics” source

• Yes

  Remove branding

  “No Tidio branding (Growth, add-on 16.67 USD/mo.); Custom branding (Plus, Premium)” source

• Yes

  Enterprise controls

  “SSO (Premium only); User permissions (Growth and up)” source

What people use it for

Mainly for: Small businesses and ecommerce stores.

• Website live chat
• AI agent answering FAQs
• Shopify store support
• Adding an AI agent to Zendesk or Salesforce

Sources

• pricing page: www.tidio.com/pricing/

Research note: Monthly prices read from the official pricing page's embedded data because the visible figures are unlabelled annual-billing amounts. Tidio help center returned 403. Pay-per-resolution billing listed as an option on higher tiers, price not shown.