The best Tidio alternatives in 2026
Prices checked on each vendor’s pricing page on 11 October 2026. USD, before tax.
What are the best Tidio alternatives?
The best Tidio alternatives in 2026 are SpideyChat (free plan, then $9.99/mo flat with AI answers included), Crisp (shared inbox, $45/mo per workspace), tawk.to (free live chat, paid AI add-on), Chatling (free plan, from $25/mo), Chatbase (from $40/mo), LiveChat (from $19 per user/mo) and Intercom (from $29 per seat/mo plus $0.99 per AI outcome). They differ most on whether AI answers are included or metered separately.
Why people look for a Tidio alternative
Tidio is a popular live chat tool with an AI agent called Lyro sold alongside it. The free plan covers 50 conversations a month, paid plans start at $29 a month ($24.17 on yearly billing) for 100 conversations, and Lyro AI is a separate add-on from $39 a month ($32.50 yearly) for 50 AI conversations. Two meters, one for human chats and one for AI chats, is why small teams go looking for one flat price.
- Free plan
- Yes: 50 conversations a month; first 50 Lyro AI conversations free
- Starts at
- $29/mo ($24.17/mo yearly); Lyro AI add-on from $39/mo ($32.50 yearly) for 50 AI conversations
- Billed by
- Conversations, with AI conversations metered separately
Tidio alternatives at a glance
| Tool | Best for | Free plan | Starts at | Billed by |
|---|---|---|---|---|
| SpideyChat | Small businesses that want a website assistant with lead capture at a flat price | Yes: 1 assistant, about 375 replies a month, no card | $9.99/mo (Starter); Pro $29.99/mo | Flat monthly plan with a fixed reply allowance |
| Crisp | Teams that want a shared inbox with AI, priced per workspace | Yes: 2 seats, no AI credits | $45/mo per workspace (Mini, about 90 automated conversations) | Flat per workspace plus included AI credits |
| tawk.to | Teams that answer chats themselves and want the software free | Yes: free live chat | $0; AI Assist from $29/mo; branding removal $29/mo per site | Free core, paid add-ons |
| Chatling | One bot across your website and messaging apps | Yes: 200 AI credits | $25/mo ($21/mo yearly) | AI credits |
| Chatbase | Teams that want a well-known train-on-your-data agent with many channels | Yes: 50 message credits a month | $40/mo (Hobby) | Message credits |
| LiveChat | Support teams that want a mature agent console with some AI resolutions included | No: 14-day trial | $19 per user/mo (yearly), $25 monthly; 10 AI resolutions a month included | Per user, plus extra AI resolutions in packs of 50 for $49.50 |
| Intercom | Support teams that want a full helpdesk with the Fin AI agent | No: 14-day trial | $29 per seat/mo (Essential); Fin AI $0.99 per outcome | Per seat, plus per AI outcome |
Each alternative, and when to pick it
We make SpideyChat, so it is listed first. Every other tool is here because it is a real option for someone leaving Tidio, with a plain note on who it suits.
1. SpideyChat
Small businesses that want a website assistant with lead capture at a flat price
You want an assistant that learns your website, answers visitors 24/7, captures leads and opens support tickets, and a bill that doesn't change with traffic. This is our product, so weigh this pick accordingly.
Free plan: Yes: 1 assistant, about 375 replies a month, no card. Starts at $9.99/mo (Starter); Pro $29.99/mo.
2. Crisp
Teams that want a shared inbox with AI, priced per workspace
Several people answer chat and email together and you want one inbox for all of it.
Free plan: Yes: 2 seats, no AI credits. Starts at $45/mo per workspace (Mini, about 90 automated conversations).
3. tawk.to
Teams that answer chats themselves and want the software free
Someone on your team can answer chats during the day and you only want to pay for extras.
Free plan: Yes: free live chat. Starts at $0; AI Assist from $29/mo; branding removal $29/mo per site.
4. Chatling
One bot across your website and messaging apps
You need the same assistant on WhatsApp, Instagram, Telegram or Messenger as well as your site.
Free plan: Yes: 200 AI credits. Starts at $25/mo ($21/mo yearly).
5. Chatbase
Teams that want a well-known train-on-your-data agent with many channels
You want the most widely used tool in this category and the budget suits you.
Free plan: Yes: 50 message credits a month. Starts at $40/mo (Hobby).
6. LiveChat
Support teams that want a mature agent console with some AI resolutions included
You have agents on chat all day and want AI as a helper inside their console rather than the main responder.
Free plan: No: 14-day trial. Starts at $19 per user/mo (yearly), $25 monthly; 10 AI resolutions a month included.
7. Intercom
Support teams that want a full helpdesk with the Fin AI agent
You run a support team, want ticketing, help centre and chat in one product, and can budget per-outcome AI.
Free plan: No: 14-day trial. Starts at $29 per seat/mo (Essential); Fin AI $0.99 per outcome.
Questions
What is the cheapest Tidio alternative?
Of the tools here, SpideyChat's paid plan is the lowest at $9.99 a month and it includes AI answers, with a free plan below that. tawk.to's live chat is free but its AI is a $29-a-month add-on. LiveChat starts at $19 per user a month on yearly billing. Prices were checked on each vendor's site on 11 October 2026.
Is there a free Tidio alternative with AI included?
SpideyChat's Free plan includes AI answers (about 375 replies a month) with no card. Chatling's free plan gives 200 AI credits. Crisp's free plan has two seats but no AI credits, and tawk.to's free live chat needs a paid add-on for AI.
How do I move from Tidio?
Create the new assistant and let it learn your website, then replace the Tidio script on your site with the new one-line code, or swap the WordPress plugin. Export any chat history you want to keep from Tidio first; conversations don't transfer between tools.