Head to head
Tidio vs Crisp
Both started as live chat for websites and grew into shared inboxes with an AI agent. The clearest difference is how AI is sold: Tidio keeps its Lyro AI agent as its own plan, sized by conversations, while Crisp includes AI credits in its workspace plans.
Crisp prices per workspace with extra seats at $10 a month; Tidio prices its chat plans per account and the AI separately. Teams of several people should work out both for their own size.
Facts read from each vendor’s own site: Tidio on 16 October 2026, Crisp on 16 October 2026.
Should I choose Tidio or Crisp?
Tidio and Crisp are both website chat tools for small businesses with an AI agent. Tidio has a free plan and sells its Lyro AI agent as a separate plan from $39 a month for 50 AI conversations. Crisp prices whole workspaces at $45, $95 or $295 a month, with AI credits in the paid plans, and its free plan has no AI.
At a glance
Tidio
Live chat and helpdesk for small and online businesses, with the Lyro AI agent and Flows automation sold as separate products or add-ons.
- Free plan
- Yes
- Starts at
- From $29/month
- Billing
- subscription
Crisp
Customer messaging platform with website chat, shared inbox, help center, chatbot builder and an AI agent (Hugo). Plans are priced per workspace with AI credits included.
- Free plan
- Yes
- Starts at
- From $45/month per workspace
- Billing
- subscription + usage-based
Features
Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)
| Feature | Tidio | Crisp |
|---|---|---|
| Website chat widget | Yes | Yes |
| Learns from your content | Yes | Yes |
| Hand-off to a person | Yes | Not verified |
| CRM connection | Yes | Yes |
| Multiple languages | Yes | Yes |
| Remove branding | Yes | Yes |
Plans and prices
Tidio
Free
50 billable conversations
Free
Starter
100 Billable conversations · 50 Lyro AI Agent conversations (one-off)
$29/month
Growth
From 250 billable conversations (up to 2,000) · Price rises with volume
$59/month
Plus
Custom billable conversations · Plus monthly usage
$300/month
Premium
From 3,000 Lyro AI conversations
Contact sales
Lyro AI Agent
50 Lyro AI conversations/month · Tiers: 100 $75, 150 $110, 200 $140, 300 $210, 500 $350, 750 $525, 1,000 $700
$39/month
Crisp
Free
2 seats · No AI credits included
Free
Mini
4 seats · $5 in AI credits (around 90 automated conversations)
$45/month per workspace
Essentials
10 seats · $25 in AI credits (around 450 automated conversations)
$95/month per workspace
Plus
20+ seats · $75 in AI credits (around 1,350 automated conversations) · White labelling
$295/month per workspace
Enterprise
Custom onboarding and SLAs
Contact sales
Usage charges
- Additional agent seat: $10 per seat per month
Which to choose
Editorial opinion, based on the facts above.
- Choose Tidio if
- You want to start free with live chat and add an AI agent later, paying for AI conversations as a separate line.
- Choose Crisp if
- You prefer one workspace price that includes AI credits, and you do not need AI on the free plan.
Questions
Does Tidio or Crisp have a free plan?
Both list free plans. Tidio's covers 50 conversations and includes 50 Lyro AI conversations once; Crisp's free plan has 2 seats and no AI credits.
Which is cheaper for AI answers?
It depends on volume. Tidio's Lyro starts at $39 a month for 50 AI conversations on top of a chat plan. Crisp's Mini plan is $45 a month per workspace with AI credits included. Compare using your expected number of AI conversations.
Sources and method
Both products were read on their vendors’ own websites. Features are marked confirmed only with a quote from an official page; anything we could not find is shown as not verified.
- Tidio, checked 16 October 2026: pricing page
- Crisp, checked 16 October 2026: pricing page
SpideyChat makes a website chat assistant and is listed in this directory alongside other products. We are not affiliated with, sponsored by or endorsed by any other company named here, and their names and trademarks belong to them. Facts are read from each vendor’s own pages on the date shown and can change; check the vendor’s site before you buy. Spotted something out of date? Email support@spideychat.com.