Zendesk pricing and features

Zendesk pricing

Free plan

Not verified

Free trial

14 days on Suite Professional

Enterprise: Contact sales. Included automated resolutions are per agent per month; committed purchases start at 100 resolutions; cap of 10,000 allocated resolutions per year. Toll-free numbers and extra API volume are add-ons.

Zendesk pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Larger support teams that want ticketing, voice and AI agents in one suite with enterprise controls.

Look elsewhere if

You only need a chatbot on a small website; the suite is priced per agent and built around a support team.

On pricing

Automated resolutions cost $1.50 each when bought in advance or $2.00 pay-as-you-go, on top of per-agent plans.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “Embed support on your website.” source

• Yes

  Learns from your content

  “Power every resolution with connected knowledge” source

• Not verified

  Document upload

• Yes

  Voice conversation

  “Automate end-to-end phone support interactions with AI-powered phone voice agents.” source

• Yes

  Phone calls

  “Provide live phone support to your customers with toll-free and international numbers” source

• Yes

  Takes actions on its own

  “Automate end-to-end phone support interactions with AI-powered phone voice agents.” source

• Yes

  Hand-off to a person

  “Resolutions counted only when there is no "escalation to a human agent."” source

• Yes

  Developer API

  “The API is a powerful resource that many Zendesk customers use to bulk-import resources” source

• Yes

  Integrations

  “Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace” source

• Not verified

  CRM connection

• Not verified

  Books appointments

• Yes

  Multiple languages

  “Automatically translate AI agent responses into 80+ supported languages.” source

• Yes

  Analytics

  “pre-built reporting dashboards” source

• Yes

  Remove branding

  “Remove the "Zendesk" branding from your widget.” source

• Yes

  Enterprise controls

  “Single sign-on (SSO) with business/active directory credentials” source

What people use it for

Mainly for: Support teams from small businesses to enterprises.

• Omnichannel ticketing
• AI agents for messaging and voice
• Help center and self-service
• Phone support with IVR

Sources

• pricing page: www.zendesk.com/pricing/
• docs: support.zendesk.com/hc/en-us/articles/5352026794010

Research note: Widget unbranding is shown as not available on Support Team, Suite Team and Suite Professional; plan for it not confirmed. Integration count differs on the page (1,000+ vs 1,800+).