Customer support

Intercom pricing and features

Customer service helpdesk with a shared inbox, messenger, help center and the Fin AI agent, which answers customers across chat, email and other channels. Fin can also be bought alone for use with another helpdesk.

By Fin (formerly Intercom), part of SalesforceOfficial websiteChecked 16 October 2026

Product change: Company renamed from Intercom to Fin on 12 May 2026; Intercom name kept for the helpdesk. Salesforce completed its acquisition of Fin on 10 Sep 2026. No pricing change found after the deal.

Intercom pricing

Free plan
Not verified
Free trial
14 days, no credit card, includes Fin

  • Essential

    Fin billed separately per outcome

    $29/month per seat, billed yearly

  • Essential (monthly)

    $39/month per seat

  • Advanced

    20 Lite seats included · Workflows · Multilingual Help Center

    $85/month per seat, billed yearly

  • Advanced (monthly)

    20 Lite seats included

    $99/month per seat

  • Expert

    50 Lite seats included · SSO & identity management · HIPAA support

    $132/month per seat, billed yearly

  • Expert (monthly)

    50 Lite seats included

    $139/month per seat

  • Copilot add-on

    $35/month per user

  • Pro add-on (includes Operator)

    Price shown as 'From'

    $100/month per workspace

Usage charges

  • Fin outcome (resolution, procedure handoff, routing): $0.99 per outcome
  • Fin qualification outcome: $9.99 per outcome
  • Fin with another helpdesk: $0.99 per outcome
  • Additional Operator credits: $0.01 per credit

Enterprise: Contact sales. Seats and Fin outcomes are billed separately. Fin alone on another helpdesk has a 50 outcomes/month minimum. Fin Voice, phone and SMS are usage-based or custom priced. USD billing only.

Intercom pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for
Support teams already working in a full help desk who want an AI agent that resolves conversations and passes the rest to people.
Look elsewhere if
You run a small site and want a predictable bill: seat fees and a per-outcome charge both grow with your team and your volume.
On pricing
Seats start at $29 a month billed yearly, and each conversation Fin resolves costs $0.99 on top of that.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

  • Yes

    Website chat widget

    “Fin answers "email, live chat, phone and more."” source

  • Yes

    Learns from your content

    “Fin is trained on "all your policies, rules, guidelines, and operating procedures."” source

  • Not verified

    Document upload

  • Yes

    Voice conversation

    “Fin Voice: custom pricing, available through sales.” source

  • Yes

    Phone calls

    “Phone is pay-as-you-go; FAQ says phone usage is "Usage-based (varies)."” source

  • Yes

    Takes actions on its own

    “Fin "Takes action on external systems."” source

  • Yes

    Hand-off to a person

    “Fin "Hands off to agents in preferred Inbox"” source

  • Yes

    Developer API

    “build your own using our REST APIs and Canvas Kit framework” source

  • Yes

    Integrations

    “works excellently with Salesforce, Zendesk, Hubspot, Freshdesk” source

  • Yes

    CRM connection

    “Use Fin with your current helpdesk including Salesforce and more.” source

  • Not verified

    Books appointments

  • Yes

    Multiple languages

    “Fin speaks dozens of languages” source

  • Yes

    Analytics

    “"Pre-built reports" is included on all plans.” source

  • Not verified

    Remove branding

  • Yes

    Enterprise controls

    “"SSO & identity management" is "Included" only on Expert.” source

What people use it for

Mainly for: Support teams from startups to large companies.

  • AI agent answering support chats and emails
  • Shared support inbox and ticketing
  • Help center and self-service
  • Adding an AI agent to an existing helpdesk such as Zendesk or Salesforce

Sources

Research note: Salesforce release (10 Sep 2026) says 'Fin will continue to serve its customers' and does not mention pricing. Prices match the pre-acquisition figures. Branding removal and document upload not confirmed on official pages read.

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