Industry guides
Guides for travel & tourism businesses
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 15 practical articles on fixing them for travel & tourism businesses.
See how SpideyChat works for travel & tourism businessesDog and Family Policy Enquiries Before Booking
Campers check the rules before the price. A checklist of the policies that decide whether a family or a dog owner books with you.
Glamping Enquiries That Need More Than a Price
Glamping guests are booking an experience, not a pitch. A decision guide for answering the questions that decide a booking at a higher price point.
Dog, Fire and Facilities Rules Campers Ask About
Campsite rules decide who books and who has a miserable stay. A checklist of the rules to publish plainly, and why each one matters to campers.
Peak Season Booking Rushes at Campsites and Holiday Parks
Campsite booking demand arrives in a few short bursts each year. A teardown of the rush and how parks capture bookings they currently lose.
Pitch and Hookup Questions Campsites Answer Every Day
Campsites answer the same questions about pitches, hookups, facilities and dogs all day. Example conversations for answering them and filling pitches.
A Small Travel Agency's Busiest Week Without the Inbox Pile
A small travel agency's busiest week, when January planners flood the inbox. A walk through that week before and after moving routine questions and capture online.
Travellers Already Abroad Asking for Help
Some messages come from travellers who are already on their trip and need help. A decision guide for what a travel website should say and when a person must step in.
Adventure and Activity Operators and Safety Questions
Travellers booking adventure trips ask about fitness, safety, equipment and bad weather. Example conversations for answering them clearly and honestly.
Changes, Cancellations and What Travel Sites Should Say
Travellers ask about changes and cancellations before they book and when plans shift. Example conversations for answering them clearly and keeping trust.
Honeymoon and Special Trip Enquiries That Need Care
Honeymoons and milestone trips carry high expectations and high budgets. Why these enquiries need special care and how travel businesses can win them.
The Revenue Hidden in Unanswered Holiday Enquiries
Every unanswered holiday enquiry is a booking that went elsewhere. A worked example of the revenue travel businesses lose, and how faster replies recover it.
Holiday Enquiries That Book Elsewhere by Morning
Holiday enquiries arrive in the evening and weekend, and travellers book with whoever replies first. Why travel businesses lose them overnight and how to keep them.
Tailor-Made Trip Requests Captured With Real Detail
Tailor-made trip requests need detail before a travel specialist can build a proposal. A step-by-step playbook for capturing bespoke holiday briefs properly.
Tour Operators Answering the Same Itinerary Questions
Tour operators answer the same questions about itineraries, inclusions and group sizes daily. Example conversations that answer them instantly from your own pages.
Travellers Writing in Their Own Language Before Booking
Many travellers prefer to ask questions in their own language before booking. Why travel businesses lose these enquiries and how to answer in any language.