A family with a caravan are planning a week away in July. They find a campsite they like, but they have questions. Is the pitch big enough for a caravan and awning? Is there electric hookup? Are dogs allowed? Is there a shop on site? Can they arrive after 6pm? The campsite's website lists prices but little else. They message, and the warden, busy with arrivals, replies two days later. By then they have booked elsewhere.
Campsite questions are practical and repetitive. Answering them well fills pitches.
What campers ask
Campers usually ask about pitch sizes and types, whether pitches are hardstanding or grass, whether there is electric hookup, what facilities there are, such as showers, toilets, laundry and a shop, whether dogs are allowed and where they can be walked, what time arrival and departure are, whether late arrivals are possible, whether campfires or barbecues are allowed and whether there is Wi-Fi.
Example conversations
These scripts use information a campsite might publish. Your answers should come from your own pages.
Camper: Is there electric hookup? Assistant: Yes. The pitches page explains that electric hookup pitches are available for caravans, motorhomes and tents, with the amperage and extra price listed.
Camper: Are dogs allowed? Assistant: Yes. The page explains that dogs are welcome on leads, with a dog walking area on site and footpaths nearby.
Camper: Can we arrive after 6pm? Assistant: The page explains that late arrivals are possible if you let the team know, with instructions for finding your pitch.
Pitch types
Explaining the different pitch types, with sizes and what they suit, helps campers book the right one.
Changes and cancellations
Campers often ask what happens if the weather is bad or plans change. Clear policies help, as described in changes, cancellations and what travel sites should say.
International visitors
Many campers are touring from abroad and write in their own language. SpideyChat replies in the visitor's language. Travellers writing in other languages are covered in travellers writing in their own language before booking.
Glamping
Glamping pods, yurts and cabins attract different guests with different questions, such as bedding, heating and kitchens. Answering these separately helps. Guests at spas and leisure venues have similar pre-booking questions, as described in spa day enquiries that need answers before booking.
Families and facilities for children
Families ask about play areas, family shower rooms, baby changing facilities and whether the site is safe for children to cycle around. Answering these clearly helps families choose, and families who enjoy a stay often return every year. Some sites also run holiday activities or have a pool, which families will want to know about before booking.
Quiet sites and adults-only areas
Other campers want peace and quiet. If the site has adults-only areas, quiet hours or a no-groups policy, saying so attracts the guests who value it.
Repeat questions
Answering the same questions all day wears staff down. The fix is to publish once and let answers happen automatically, as advisers do, described in how financial advisors use chatbots to answer client questions.
Answering at any hour
SpideyChat for campsites and travel businesses answers camper questions from your own pages at any hour and shares your booking link.
A campers' guide page
Publish pitch types, hookups, facilities, dog rules and arrival details. Try SpideyChat on your own site, or read about answers on the features page.