AI chatbot for Shopify
Every Shopify store gets the same questions on repeat: delivery times, returns, sizing, whether something is back in stock. SpideyChat reads your store and answers them in the visitor's own language, at any hour, and hands anything it can't answer to your team with the shopper's details attached.
Free plan, no card needed.
How do I add an AI chatbot to Shopify?
To add an AI chatbot to Shopify, create a SpideyChat assistant from your store address, then paste its one-line code into layout/theme.liquid just above </body> (Online Store > Themes > Edit code). It answers shopper questions from your store pages straight away. There is no app to install and the Free plan needs no card.
Install it on Shopify
First create your assistant in SpideyChat and copy its code from the Install tab. Then:
- 1In Shopify admin, go to Online Store → Themes.
- 2Next to your live theme, click the ⋯ menu and choose Edit code.
- 3Open layout/theme.liquid, paste the code just above </body>, and click Save.
Good to know on Shopify
- The code goes in theme.liquid, so it loads on every storefront page. If you switch themes later, paste it into the new theme too.
- Shopify's checkout doesn't use theme.liquid, so the widget appears across the storefront but not inside checkout. That's the same for any chat tool installed this way.
- SpideyChat doesn't read Shopify order data. For order-specific questions it collects the customer's details and opens a ticket for your team.
What it answers for Shopify sites
Typical questions it handles, answered from your own pages. When it doesn’t know, it says so and takes the visitor’s details instead of guessing.
- “Do you ship to Canada, and how much is it?”
- “What's your returns window?”
- “Is the large size still available?”
- “Is there a discount for a first order?”
Shopify questions
Is there a Shopify app for SpideyChat?
Not yet. The install is one line in theme.liquid, which takes about a minute and doesn't add an app to your store. The same code works on any Shopify plan.
Will it slow down my Shopify store?
The widget is a single small script loaded at the end of the page, so it doesn't block your theme from rendering. The chat itself runs on SpideyChat's servers.
Can it answer in other languages?
Yes. It replies in the language the shopper writes in, using your English store content as the source, so you don't need translated pages.