The SpideyChat Blogs
AI chatbot guides that actually move the needle
Real playbooks on saving support time, converting more visitors, and turning conversations into revenue, no fluff, no jargon.
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Which Pages on Your Website Actually Need an AI Assistant?
Where to put a chatbot on your website, page by page: where an assistant earns its place, where it distracts, and how to decide for your own site.
Writing Q&A Pairs That Answer the Way Your Team Does
How to write chatbot Q&A pairs that are specific, current and in your own voice, with before and after examples you can copy for your business.
Best AI Chatbot for a Small Business: What to Look For in 2026
Most AI chatbot roundups compare feature tables. Here is what actually matters when you are a small business choosing one, and how to test any of them in ten minutes.
How to Evaluate an AI Chatbot in One Afternoon
A practical test plan that surfaces the real differences between products faster than any feature comparison.
What Is an AI Employee for a Website? A Plain Explanation
An AI employee answers, screens, records and escalates. The difference from a chatbot is that it finishes tasks rather than only replying. Here is what that means in practice.
What We Got Wrong Running an AI Agent on Our Own Site
We run SpideyChat on spideychat.com. Here are the mistakes we made doing it, which are mostly the same ones everyone makes.
AI Receptionist vs Phone Answering Service: An Honest Comparison
A human answering service takes messages on your phone line. An AI receptionist answers questions on your website. They solve different halves of the same problem.
Taking Over a Chat Yourself: Using the Live Inbox Well
The handover moment is where a good conversation is won or lost. Here is how to step in without making it worse.
Eight Security Questions to Ask an AI Chatbot Vendor
A chatbot runs on every page of your site and reads your content. Here is what to ask before you install one, and what a good answer sounds like.
What an AI Receptionist Actually Does for a Small Business
An AI receptionist answers your website 24/7, screens enquiries and records the ones worth following up. Here is what it handles, what it cannot, and when it beats hiring.
How Much Time Does a Website Agent Actually Save?
Not the vendor's number, but a way to work out yours, using a week of your own enquiries.
What To Do When Your Agent Keeps Saying "I Don't Know"
It is doing the right thing and it is still frustrating. Here is how to work out what is missing and fix it in the right order.
The First Lead Your Chatbot Captures (And What to Do With It)
The first one arrives at an odd hour with more detail than you expected. Here is how to handle it so it converts.
What Content Your Chatbot Actually Needs From Your Website
A bot is only as good as what it can read. Here are the six pages that do most of the work, and how to write them so they answer well.
Training an AI Agent on a Messy Website
Most small business websites are a bit of a mess. Here is how to get good answers out of one without rebuilding it first.
Choosing Which Actions to Turn On (And Which to Leave Off)
Every action you enable is something your agent can do without asking you first. Here is how to decide, in order.
How to Stop Your Chatbot Inventing Answers About Your Business
A bot that confidently quotes a price you do not charge costs more than no bot. Here is what causes it and how to configure against it.
Writing a Welcome Message People Actually Reply To
Most welcome messages are a greeting and a wasted opportunity. Here is what to put in the two seconds of attention you get.
Do You Need a Plugin to Add a Chatbot? Script Tag vs Plugin, Compared
Plugins feel safer and are usually the worse option. Here is what each approach actually costs you in maintenance, performance and risk.
When Your Chatbot Quotes the Wrong Price
It is the failure that costs real money and real trust. Here is why it happens, how to check for it, and the fix that actually holds.
How to Read Your Chatbot Conversations (And What to Look For)
Twenty minutes reading real transcripts beats a month of dashboards. Here is what to actually look for, and the four patterns worth acting on.
How to Add an AI Chatbot to a Webflow Site
Webflow has no plugin ecosystem, which makes adding a chatbot simpler than on most platforms. Here is exactly where the code goes.
What To Do in Your First Week With an AI Agent
Day by day, the small things that turn a mediocre agent into a good one. None of it takes more than twenty minutes.
Your First Hour With SpideyChat: What Actually Happens
An honest walkthrough of setting up your first agent, including the bits that are slower than the marketing suggests and the one step most people skip.