Category
AI Employees
16 articles
Chatbot Retainers as a Product for Marketing Agencies
Marketing agencies can turn website assistants into a recurring service for clients. How to design, deliver and manage a chatbot retainer that clients value.
Agencies Selling Chatbots as a Service to Local Clients
Should an agency add website assistants to its services for local clients? A decision guide covering fit, pricing, effort, risks and how to start.
Keeping Your Brand Voice When an AI Employee Does the Talking
How to turn a vague brand voice into clear instructions and example replies, so your AI employee sounds like your business in every single conversation.
What an AI Employee Can and Cannot Do in a Small Business
An honest inventory of an AI employee for small business: the front-of-house tasks it handles well, and the judgement calls that should stay with people.
The AI Employee, Explained Without the Hype
What is an AI employee, really? A sober definition, the genuinely new part (taking actions) and the parts that are old chatbot marketing with a new label.
Write a Job Description for Your AI Employee Before You Hire One
Scope your AI employee like a real hire, with a purpose, a task list, success measures and hard limits, all written down before you switch it on.
Start Your AI Employee With No Permissions
Why every AI employee permission should start switched off, the order to turn actions on, and what to watch in the conversations after each change.
Flat Fee or Pay per Resolution? How AI Employees Are Priced
AI employee pricing models compared by how the bill behaves in a quiet month and a busy one, with a worked example you can rerun using your own numbers.
How Small Teams Split Work Between People and an AI Employee
Practical role splits between staff and a website assistant for teams of one, three and ten people, and a clear answer on who owns the follow-up.
The AI Employee in a Trades Business Office
What an AI employee for trades can take off the office manager's desk, from website enquiries to quote requests, and what still needs a person.
AI Employee or Part-Time Admin: Which Should You Hire First?
An honest framework for choosing between an AI employee and hiring a part-time admin, showing the tasks each covers, the overlap and when you need both.
How a Good AI Employee Hands Over to a Human
The anatomy of a clean AI handover to a human, where context is passed on, the customer knows what happens next and nobody is asked the same thing twice.
Is an AI Employee Right for Your Business? A Ten-Question Checklist
Ten honest questions on enquiry volume, repetition, content and after-hours demand to decide if an AI employee is worth it, including when it is not.
Onboarding an AI Employee: The First Fourteen Days
A day-by-day plan for onboarding an AI employee, from the induction pack to shadowing through transcripts to a gradually widening set of duties.
A Weekly Review Routine for Supervising Your AI Employee
A thirty-minute weekly routine to supervise an AI employee, covering which transcripts to read, how to clear knowledge gaps and how to check handovers.
Where AI Employees Fail, and How to Plan Around It
The known limitations of an AI employee, from thin content to vague questions and upset customers, and the practical design choices that contain each one.