Comparison tool
Compare AI tools side by side
Prices in each vendor’s own unit, features with the quote behind them, and the date every fact was read.
Pick two to four products. The address bar keeps your selection, so you can share the link.
Price and billing
| ZendeskCustomer support | IntercomCustomer support | TidioCustomer support | CrispCustomer support | |
|---|---|---|---|---|
| Free plan | Not verified | Not verified | 50 billable conversations; first 50 Lyro conversations free (lifetime) | 2 seats, no AI credits |
| Free trial | 14 days on Suite Professional | 14 days, no credit card, includes Fin | 7 days | 14 days, no card |
| Starts at | From $19/month per agent, billed yearly | From $29/month per seat, billed yearly | From $29/month | From $45/month per workspace |
| Billing model | per seat + per resolution | per seat + subscription + per resolution + usage credits | subscription | subscription + usage-based |
| Enterprise | Contact sales | Contact sales | Contact sales | Contact sales |
| Checked | 16 October 2026 | 16 October 2026 | 16 October 2026 | 16 October 2026 |
| Official pricing | Open | Open | Open | Open |
These products bill in different ways, so their starting prices are not directly comparable. Work out a normal month in each one’s own unit.
Features
Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)
| Feature | Zendesk | Intercom | Tidio | Crisp |
|---|---|---|---|---|
| Website chat widget | Yes | Yes | Yes | Yes |
| Learns from your content | Yes | Yes | Yes | Yes |
| Document upload | Not verified | Not verified | Yes | Not verified |
| Voice conversation | Yes | Yes | Not verified | Yes |
| Phone calls | Yes | Yes | Not verified | Yes |
| Takes actions on its own | Yes | Yes | Yes | Yes |
| Hand-off to a person | Yes | Yes | Yes | Not verified |
| Developer API | Yes | Yes | Yes | Yes |
| Integrations | Yes | Yes | Yes | Yes |
| CRM connection | Not verified | Yes | Yes | Yes |
| Multiple languages | Yes | Yes | Yes | Yes |
| Analytics | Yes | Yes | Yes | Yes |
| Remove branding | Yes | Not verified | Yes | Yes |
| Enterprise controls | Yes | Yes | Yes | Not verified |
Hover a mark to see the quote it is based on. Rows where nothing could be verified are hidden.
Plans
Zendesk
Support Team
5 automated resolutions per agent/month
$19/month per agent, billed yearly
Support Team (monthly)
$25/month per agent
Suite Team
5 automated resolutions per agent/month
$55/month per agent, billed yearly
Suite Team (monthly)
$69/month per agent
Suite Professional
10 automated resolutions per agent/month
$115/month per agent, billed yearly
Suite Professional (monthly)
$149/month per agent
Suite Enterprise + Copilot
15 automated resolutions per agent/month (help center)
Contact sales
Copilot add-on
Professional and higher plans
$50/month per agent, billed yearly
Usage charges
- Automated resolution, committed: $1.50 per resolution
- Automated resolution, pay-as-you-go: $2 per resolution
Intercom
Essential
Fin billed separately per outcome
$29/month per seat, billed yearly
Essential (monthly)
$39/month per seat
Advanced
20 Lite seats included · Workflows · Multilingual Help Center
$85/month per seat, billed yearly
Advanced (monthly)
20 Lite seats included
$99/month per seat
Expert
50 Lite seats included · SSO & identity management · HIPAA support
$132/month per seat, billed yearly
Expert (monthly)
50 Lite seats included
$139/month per seat
Copilot add-on
$35/month per user
Pro add-on (includes Operator)
Price shown as 'From'
$100/month per workspace
Usage charges
- Fin outcome (resolution, procedure handoff, routing): $0.99 per outcome
- Fin qualification outcome: $9.99 per outcome
- Fin with another helpdesk: $0.99 per outcome
- Additional Operator credits: $0.01 per credit
Tidio
Free
50 billable conversations
Free
Starter
100 Billable conversations · 50 Lyro AI Agent conversations (one-off)
$29/month
Growth
From 250 billable conversations (up to 2,000) · Price rises with volume
$59/month
Plus
Custom billable conversations · Plus monthly usage
$300/month
Premium
From 3,000 Lyro AI conversations
Contact sales
Lyro AI Agent
50 Lyro AI conversations/month · Tiers: 100 $75, 150 $110, 200 $140, 300 $210, 500 $350, 750 $525, 1,000 $700
$39/month
Crisp
Free
2 seats · No AI credits included
Free
Mini
4 seats · $5 in AI credits (around 90 automated conversations)
$45/month per workspace
Essentials
10 seats · $25 in AI credits (around 450 automated conversations)
$95/month per workspace
Plus
20+ seats · $75 in AI credits (around 1,350 automated conversations) · White labelling
$295/month per workspace
Enterprise
Custom onboarding and SLAs
Contact sales
Usage charges
- Additional agent seat: $10 per seat per month
SpideyChat makes a website chat assistant and is listed in this directory alongside other products. We are not affiliated with, sponsored by or endorsed by any other company named here, and their names and trademarks belong to them. Facts are read from each vendor’s own pages on the date shown and can change; check the vendor’s site before you buy. Spotted something out of date? Email support@spideychat.com.