The SpideyChat Blogs
AI chatbot guides that actually move the needle
Real playbooks on saving support time, converting more visitors, and turning conversations into revenue, no fluff, no jargon.
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Using Unanswered Questions to Decide What to Write Next
A weekly routine for your chatbot's unanswered questions report: clear the noise, group by need, rank by demand, and turn the top gaps into answers and pages.
Van Hire Enquiries From Movers and Tradespeople
Van hire customers range from people moving house to tradespeople needing a van for a week. Why van enquiries stall and how rental firms can win them.
Visitors Wondering What to Expect at a First Service
People thinking of visiting a church for the first time have simple questions they may feel awkward asking. Example conversations for welcoming them.
Walk-In or Appointment and Other Questions Barbers Hear
Barbershops answer the same questions about walk-ins, waiting times and prices all day. Example conversations for answering them without stopping the clippers.
Wedding Venue Enquiries That Need Dates and Numbers
Wedding venue enquiries often arrive without a date or guest count. A step-by-step playbook for capturing what venues need to check availability and quote.
Weddings, Baptisms and Funerals Questions for Churches
Families contact churches about weddings, baptisms and funerals, often with no idea where to start. Example conversations for answering their first questions.
What a Therapy Practice Website Must Handle With Care
Therapy practice websites deal with people at vulnerable moments. Myths and realities about what an assistant should and should not do.
What Free AI Chatbot Plans Actually Include
A dated comparison of what free AI chatbot plans include in October 2026: the allowance, the unit it is counted in, AI access, branding and the catches.
What Your Team Needs to See When a Chat Is Handed Over
A context checklist for the person receiving a chatbot handover: who the visitor is, what they asked, what the bot already said, and how urgent it is.
When the Chat Button Covers Your Cookie Banner or Mobile Menu
Chat button covering content on mobile, like cookie banner buttons or a sticky bar? Restack or move the other element, or hide the chat on those pages.
When to Add a Q&A Pair Instead of Editing a Page
Chatbot Q&A pairs or a page edit? A decision rule with examples: edit the page when the fact is wrong, add a pair when wording or location is the problem.
Where a Fintech Website Must Not Give Financial Advice
Fintech websites can explain products and fees, but must not advise users on financial decisions. Myths and realities about where the line sits.
Which Pages Should Your Chatbot Learn From, and Which to Leave Out
Deciding which pages a chatbot crawl should include: what to keep, what to leave out (old promos, blog posts, duplicates) and how to fit inside crawl limits.
Why Custom Code Is Missing on Your Wix Site
Wix only allows Custom Code on a published site with a connected domain, which needs a Premium plan. Here is how to tell which condition you are missing.
Why Numbered Support Tickets Help Small Teams
Why a small team benefits from numbered support tickets even without a helpdesk, the simple ticket habits that work, and when a ticket inbox is worth paying for.
Why Some Pages Are Missing From Your Chatbot's Knowledge
Chatbot not learning some pages? The usual causes are the page cap, a sitemap it can't find, JavaScript-only content, login walls, PDFs and firewalls.
Wix Chat or an AI Chatbot: Which One Your Site Needs
Wix Chat can no longer be added to new sites and Smart Chat replaced it. Here is when human chat is enough, when you need automatic answers, and running both.
WordPress Chatbot: Plugin or Header and Footer Snippet?
Plugin or header and footer snippet for a WordPress chatbot? Compare license keys, caching, page rules and theme updates, and see when a snippet still wins.
Writing Returns and Shipping Policies a Chatbot Can Answer From
How to structure a returns and shipping policy so a chatbot quotes it correctly: one rule per section, numbers stated plainly, conditions beside the rule.
Your Chatbot Quoted an Old Price: Finding and Fixing the Source
Chatbot quoting a wrong or old price? Trace the figure to the page, file, pasted note or Q&A pair it came from, fix it there, then re-test the same question.
Access Hours and Security Questions for Storage
Storage customers want to know when they can reach their things and how safe they are. Example conversations for answering access and security questions.
Business Storage Enquiries From Growing Companies
Growing businesses need storage for stock, equipment and records. Why business storage enquiries differ from personal ones and how facilities can win them.
Businesses Asking Which Marketing Channel They Need
Business owners often ask agencies whether they need SEO, ads or social media. Myths about answering that question online, and why honest guidance wins clients.
Care Fees and Funding Questions Families Ask
Families choosing care worry most about fees and funding. Example conversations for explaining care costs clearly and sensitively, without giving financial advice.