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The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 56 practical articles on fixing them for hotels.
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Parking, Breakfast and Check-In Questions Every Hotel Gets
Parking, breakfast and check-in times are the questions every hotel answers daily. Ready-to-adapt answers that save reception time and help guests book.
Pet-Friendly and Accessibility Questions Answered Clearly
Guests with pets or accessibility needs ask detailed questions before booking. How hotels can answer them clearly so the right guests book with confidence.
Spa and Restaurant Enquiries From Non-Resident Guests
Hotel spas and restaurants attract local guests who never stay overnight. How hotels can answer non-resident enquiries and turn spa and dining into steady revenue.
The Cost of a Commission Paid on a Question You Could Answer
A worked example of what hotels pay in online travel agent commission on guests who visited their own website first, and how answering questions reduces it.
Direct Booking Questions That Send Guests to the OTAs
Guests often check a hotel's own website, cannot find a quick answer, and book through a travel agent instead. How to answer and win the direct booking.
Group and Event Enquiries Hotels Should Answer First
Group bookings, conferences and wedding blocks are worth far more than single rooms. How hotels can answer group and event enquiries quickly and win them.
Late Night Hotel Enquiries From Other Time Zones
International guests plan hotel stays while your reception team is asleep. How hotels can answer overnight enquiries and capture bookings from other time zones.
What Guests Ask Before They Book a Hotel Room
The questions guests ask before booking a hotel room, with example answers hotels can publish and give instantly to win more direct bookings.