Industry guides
Guides for hotels
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 56 practical articles on fixing them for hotels.
See how SpideyChat works for hotelsPage 1 of 3
Amenity and Facility Questions Before Booking
Guests book on the facility answer they can find. A checklist for the detail that decides between two similar hotels.
Loyalty Programme and Points Questions
Loyalty questions are the most confusing thing a hotel group publishes. A checklist for answering them plainly.
Accessibility and Step Free Questions
Accessible listings are frequently not accessible and guests have learned not to trust them. A checklist for description people can rely on.
Children and Family Room Enquiries
Families need specific answers before booking and most listings give none. A checklist for the details that decide a family booking.
Direct Booking Versus Platform Questions
Platform commission is the largest cost most small properties carry. A decision guide for winning direct bookings without leaving the platforms.
Enquiries That Arrive While You Are Asleep
Holiday let owners frequently have other jobs and guests in other time zones. A teardown of why the reply is always too late.
Long Stay and Working Remotely Enquiries
Long stays fill empty months and need a different property specification. A decision guide for taking them profitably.
Pet Friendly Enquiries and What to Publish
Dog owners plan entire trips around where their dog can stay. A checklist for a pet policy that fills rooms rather than creating problems.
Pet Policy and Extra Guest Questions
Pets and extra guests are where holiday let bookings go wrong. A checklist for policies that are clear before anybody arrives.
Why Guesthouse Enquiries Arrive Late at Night
The owner is asleep by ten and the enquiries start at half past. A teardown of the single handed hosting problem.
Breakfast Time and Dietary Questions Guests Ask
Breakfast is what guests remember and what they ask about before booking. A checklist for answering it properly in advance.
Cleaning Fee and Extra Charge Questions
Guests see a nightly rate and discover the real total at checkout. A worked breakdown of the fees and how to present them honestly.
Parking and Access Questions Before Booking
Guests need to know where to leave the car before they book, not after. A checklist for the access information that decides a booking.
Single Occupancy and Room Sharing Questions
Solo travellers are a growing market and are quietly penalised. A decision guide for pricing single occupancy without losing money.
What Is Provided and What to Bring Questions
Guests pack blind because nobody says what is in the property. A checklist for an inventory that prevents every arrival complaint.
Arrival Time and Late Check In Questions From Guests
A guest arriving at eleven at night worries about waking somebody. Example conversations that settle arrival before anyone is on the road.
Cancellation and Rate Type Questions Across a Hotel Estate
Guests cannot tell what they are booking and groups make it worse. A decision guide on rate structures that convert rather than confuse.
Meeting and Conference Space Enquiries at Hotel Groups
Meeting enquiries arrive with a date and a headcount and stall for a week. A playbook for qualifying and routing them while the organiser is still deciding.
Pet and Family Suitability Enquiries for Holiday Homes
Suitability questions decide bookings before price does. A decision guide on what to accept, what to decline and what to publish.
Damage Deposit and House Rules Questions Before Booking
Deposits and rules decide whether a guest books. A checklist for publishing terms that protect the property without deterring good guests.
Group and Block Booking Enquiries Across Hotel Brands
Block booking enquiries land in individual reservation inboxes and die there. Example conversations that qualify them and route them properly.
Check In and Key Collection Questions From Guests
Arrival is where a holiday let is judged. Example conversations that get guests through the door without a call from a dark lane.
What a Hotel Chatbot Does for Guests Before They Arrive
The questions guests ask a hotel website before they book, how a chatbot answers them from your own pages at any hour, and what it leaves to the front desk.
Corporate Rate and Business Travel Enquiries
Corporate rate enquiries fall between sales and reservations and often reach neither. A teardown of why hotel groups lose this business quietly.