Voice agents

PolyAI pricing and features

Enterprise voice agent platform for customer service calls, also covering chat, SMS and messaging. Agents can be built in its self-serve Agent Studio or deployed with PolyAI's team.

By PolyAIOfficial websiteChecked 16 October 2026

PolyAI pricing

Free plan
Not verified
Free trial
Self-serve signup; first agent can be built free; limits and duration not published

No public prices. Pricing is by quote from the vendor's sales team.

Enterprise: Contact sales. No public prices. Pricing page says ongoing use is priced on a per-minute basis including maintenance and 24/7 support; a form is required to request pricing.

PolyAI pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for
Large organisations that want a voice agent for their contact centre, built and maintained with the vendor.
Look elsewhere if
You want published prices or a self-serve plan you can buy today: pricing is by request.
On pricing
PolyAI says ongoing use is priced per minute, including maintenance and support, but does not publish the rate.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

  • Yes

    Website chat widget

    “Webchat and multilingual” source

  • Not verified

    Learns from your content

  • Not verified

    Document upload

  • Yes

    Voice conversation

    “75 languages spoken with native-speaker quality” source

  • Yes

    Phone calls

    “Phone numbers connect to Staging and Live only.” source

  • Yes

    Takes actions on its own

    “Actions can trigger handoffs, SMS, or other behaviors.” source

  • Yes

    Hand-off to a person

    “Actions can trigger handoffs, SMS, or other behaviors.” source

  • Yes

    Developer API

    “Pre-built integrations, a self-serve Connect Portal, and open APIs.” source

  • Yes

    Integrations

    “Amazon Web Services, Five9, NICE, Salesforce, Twilio, Zendesk” source

  • Yes

    CRM connection

    “Integrations named include Salesforce and Zendesk” source

  • Not verified

    Books appointments

  • Yes

    Multiple languages

    “75 languages spoken with native-speaker quality” source

  • Yes

    Analytics

    “Analytics and insights” source

  • Not verified

    Remove branding

  • Yes

    Enterprise controls

    “SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR; SSO/RBAC access controls” source

What people use it for

Mainly for: Large enterprises with high call volumes.

  • Customer service call automation
  • Reservation changes
  • Contact center deflection
  • Multichannel agents across voice and chat
  • Multilingual support lines

Sources

Research note: A press report (SD Times) says self-serve is free for the first two months; not confirmed on an official page, so not recorded. Reservations appear as a use case but calendar booking integration not confirmed.

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