Comparison tool
Compare AI tools side by side
Prices in each vendor’s own unit, features with the quote behind them, and the date every fact was read.
Pick two to four products. The address bar keeps your selection, so you can share the link.
Price and billing
| Help ScoutCustomer support | AdaCustomer support | BotsonicCustomer support | |
|---|---|---|---|
| Free plan | 5 users, 1 Inbox, 1 Docs site; no payment method needed | Not verified | Not verified |
| Free trial | 15 days on Standard or Plus, no card; Pro trial via sales; AI Answers 3 months free | Not verified | 7 days on all plans; card requirement not stated |
| Starts at | From $25/month per user | Contact sales | From $16/month per account, billed yearly |
| Billing model | per seat + per resolution | Custom quote | subscription |
| Enterprise | Contact sales | Contact sales | Contact sales |
| Checked | 16 October 2026 | 16 October 2026 | 16 October 2026 |
| Official pricing | Open | Open | Open |
These products bill in different ways, so their starting prices are not directly comparable. Work out a normal month in each one’s own unit.
Features
Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)
| Feature | Help Scout | Ada | Botsonic |
|---|---|---|---|
| Website chat widget | Yes | Yes | Yes |
| Learns from your content | Yes | Yes | Yes |
| Document upload | Not verified | Not verified | Yes |
| Voice conversation | Not verified | Yes | Not verified |
| Phone calls | Yes | Yes | Not verified |
| Takes actions on its own | Not verified | Yes | Yes |
| Hand-off to a person | Yes | Yes | Yes |
| Developer API | Yes | Yes | Yes |
| Integrations | Yes | Yes | Yes |
| CRM connection | Yes | Yes | Yes |
| Multiple languages | Yes | Yes | Yes |
| Analytics | Yes | Yes | Yes |
| Remove branding | Not verified | Not verified | Yes |
| Enterprise controls | Yes | Yes | Yes |
Hover a mark to see the quote it is based on. Rows where nothing could be verified are hidden.
Plans
Help Scout
Free
5 users · 1 Inbox · 1 Docs site · 1 Beacon
Free
Standard
Up to 25 users · 2 Docs sites · 5 Beacons
$25/month per user
Plus
Up to 50 users · 3 Docs sites · Unlimited Beacons · Unlimited AI Drafts · Salesforce, Jira, and HubSpot
$45/month per user
Pro
Unlimited users (minimum 10) · 5 Docs sites · SSO/SAML · HIPAA compliance
$75/month per user
Usage charges
- AI Answers resolution (add-on): $0.75 per resolution
Ada
Custom
Contact sales
Botsonic
Starter
1 team member · 1,000 messages / month · 1 chatbot · 10M uploaded characters · 3 Agentic Actions
$19/month per account
Starter
Same limits as monthly Starter
$16/month per account, billed yearly
Professional
2 team members · 3,000 messages / month · 2 chatbots · 50M uploaded characters · 5 Agentic Actions
$49/month per account
Professional
Same limits as monthly Professional
$41/month per account, billed yearly
Advanced
5 team members · 12,000 messages / month · 100M upload characters · 5 workflows and 10 agentic actions · API Access
$299/month per account
Advanced
Same limits as monthly Advanced
$249/month per account, billed yearly
Enterprise
SSO/SAML login · Handoffs to Zendesk, Freshdesk, Salesforce · Advanced AI analytics
Contact sales
SpideyChat makes a website chat assistant and is listed in this directory alongside other products. We are not affiliated with, sponsored by or endorsed by any other company named here, and their names and trademarks belong to them. Facts are read from each vendor’s own pages on the date shown and can change; check the vendor’s site before you buy. Spotted something out of date? Email support@spideychat.com.