A woman is considering lip filler. She visits three clinic websites. Two say "prices on consultation." The third lists a starting price per treatment, explains what affects the final cost and says consultations are free with no obligation. She books a consultation at the third, because she feels she knows what she is walking into.
Price questions are often the first thing aesthetic clients ask. Answering openly builds trust.
What clients ask
Clients usually ask how much a treatment costs, whether prices are per area or per syringe, whether the consultation is free, whether there are packages or loyalty offers, whether top-ups are included, whether payment plans exist and whether prices differ between practitioners.
Example conversations
These scripts use information a clinic might publish. Your answers should come from your own pages.
Client: How much is lip filler? Assistant: The price list shows lip filler from the starting price listed. The final cost depends on the plan agreed with your practitioner at consultation. Consultations are free, with no obligation to go ahead.
Client: How much for anti-wrinkle on three areas? Assistant: The price list shows prices for one, two and three areas. Your practitioner will confirm your plan at consultation.
Client: Do I need a consultation first? Assistant: Yes, all new clients have a consultation first. The consultations page explains what happens, and it's free.
Starting prices, not final quotes
Publishing starting prices helps clients decide. Explaining that the final plan follows a consultation keeps expectations honest. Consultation handling is covered in consultation requests for aesthetic treatments done right.
No pressure
Price conversations should never push clients towards more treatment or quicker decisions. Limited-time pressure has no place in a clinic. Private clinics answer prices openly for the same reason, as described in private clinic pricing questions answered openly.
Payment plans
If payment plans are available, explain them clearly, with the terms. Do not present them as a reason to book more.
Answering price questions well
Pricing questions come up in every business, as described in AI receptionist pricing questions. Answers must always come from published prices.
The cost of the assistant
Clinics weighing up an assistant often ask what it costs. That is covered in how much should an AI chatbot cost.
Explaining what affects the price
Clients often see a starting price and wonder why their final plan might cost more. A short explanation of what affects price, such as the number of areas, the amount of product the practitioner recommends and whether a review appointment is included, helps clients understand before they arrive. Clients who understand the reasons for a price are far less likely to feel surprised or pressured at consultation.
Comparing clinics
Clients often compare clinics on price alone. Explaining what is included, such as the consultation, a review appointment and aftercare, helps them compare fairly. It also shows the value of choosing a careful, qualified practitioner over the cheapest option.
Deposits and cancellations
Many clinics take a deposit to secure an appointment. Explaining the deposit and cancellation policy clearly avoids disputes and reduces no-shows.
Top-ups and reviews
Clients ask whether follow-up reviews or top-ups are included. Explaining the clinic's policy prevents confusion after treatment.
Answering at any hour
SpideyChat for medical spas and aesthetic clinics answers price questions from your own pages at any hour and captures consultation requests. It does not recommend treatments or amounts.
A clear price list
Publish starting prices, what affects them and your consultation policy. Try SpideyChat on your own site, or read about answers on the features page.