Two days after lip filler, a client is getting ready for a friend's wedding. At 10pm, she messages the clinic. Can she wear lipstick? Can she drink at the wedding? Is it normal that one side looks slightly bigger? The first two are routine aftercare questions. The third might be routine swelling, or it might need a practitioner to look. A website must handle each correctly.
Aftercare questions are part of good care. Answering the routine ones and routing the rest keeps clients safe and confident.
What clients ask
Clients usually ask when they can exercise, wear make-up, drink alcohol, fly or have a facial, how long swelling or bruising usually lasts, when results will be visible, when to book a review and what to do if they are worried.
Example conversations
These scripts use information a clinic might publish. Your answers should come from your own pages.
Client: Can I wear lipstick two days after filler? Assistant: The aftercare page for lip filler explains when make-up can usually be applied again. If you're unsure, your practitioner can advise.
Client: Can I drink at a wedding this weekend? Assistant: The aftercare page includes guidance on alcohol after treatment. Your practitioner can answer anything specific to you.
Client: One side looks bigger. Is that normal? Assistant: I can't assess that, so please contact your practitioner using the details on the aftercare page. If you have any of the warning signs listed there, such as severe pain or changes in skin colour, please seek urgent medical help straight away.
Routine versus concern
Routine questions about timing and activities can be answered from published aftercare. Any question about how the treatment looks or feels should go to the practitioner. The assistant should never reassure a client that something is normal. What a clinic site must never promise is covered in what an aesthetic clinic website must never promise.
Published aftercare for every treatment
A clear aftercare page for each treatment, with timings, dos and don'ts and warning signs, is the foundation. Clients can read it before booking, too, which helps them plan.
Out-of-hours concerns
Many aftercare questions arrive at night. The clinic should publish how to reach a practitioner out of hours, if it offers this, and when to seek urgent care. Sensitive questions need care, as described in how to handle sensitive questions in your chatbot.
Sharing aftercare before treatment
Clients who read aftercare before their appointment plan better. They book treatments around holidays, events and exercise routines, and arrive knowing what to expect. Sending the aftercare page with the booking confirmation, and letting the assistant answer questions about it in advance, reduces anxious messages after treatment and helps clients get the best results.
Review appointments
Many clinics offer a review a couple of weeks after treatment. Explaining when to book it, and capturing requests, helps clients get the best care.
Pricing and top-ups
Clients also ask whether top-ups or reviews cost extra, covered in price questions aesthetic clinics should answer openly.
New enquiries
Aftercare questions sometimes come from people researching treatments. Fast replies to new enquiries are covered in cosmetic treatment enquiries worth a fast reply.
Answering at any hour
SpideyChat for medical spas and aesthetic clinics answers routine aftercare questions from your own pages at any hour and directs concerns to your practitioners or urgent care. It does not assess clients.
An aftercare page for every treatment
Publish timings, activities, warning signs and how to reach the clinic for each treatment. Try SpideyChat on your own site, or read about answers on the features page.