Category
Implementation & How-To
108 articles, page 4 of 5
Updating Your Assistant When You Launch a New Service
A launch-day routine to update chatbot knowledge for a new service: add the content, retire old answers, test obvious questions and catch contradictions.
Training Your Assistant From Your Website: What the Crawler Actually Reads
What happens when you train a chatbot on your website: which pages help, which confuse it, and how to tidy content before a crawl of up to 150 pages.
Writing Q&A Pairs That Answer the Way Your Team Does
How to write chatbot Q&A pairs that are specific, current and in your own voice, with before and after examples you can copy for your business.
Taking Over a Chat Yourself: Using the Live Inbox Well
The handover moment is where a good conversation is won or lost. Here is how to step in without making it worse.
Training an AI Agent on a Messy Website
Most small business websites are a bit of a mess. Here is how to get good answers out of one without rebuilding it first.
Choosing Which Actions to Turn On (And Which to Leave Off)
Every action you enable is something your agent can do without asking you first. Here is how to decide, in order.
Do You Need a Plugin to Add a Chatbot? Script Tag vs Plugin, Compared
Plugins feel safer and are usually the worse option. Here is what each approach actually costs you in maintenance, performance and risk.
How to Add an AI Chatbot to a Webflow Site
Webflow has no plugin ecosystem, which makes adding a chatbot simpler than on most platforms. Here is exactly where the code goes.
What To Do in Your First Week With an AI Agent
Day by day, the small things that turn a mediocre agent into a good one. None of it takes more than twenty minutes.
Your First Hour With SpideyChat: What Actually Happens
An honest walkthrough of setting up your first agent, including the bits that are slower than the marketing suggests and the one step most people skip.
How to Add a Chatbot to Your Mobile Site
A practical guide to putting a chatbot on your mobile site without covering content, slowing load times, or frustrating thumbs. Setup steps included.
How to Add a Chatbot Without Slowing Down Your Site
A chatbot shouldn't cost you page speed. Learn how async loading, lazy widgets, and a light script keep your site fast while still answering visitors.
How to Choose the Right Welcome Message for Your Chatbot
Your chatbot's first line decides whether people engage or ignore it. Learn how to write a welcome message that fits the page, the visitor, and your goal.
How to Debug a Chatbot That's Giving Wrong Answers
A step-by-step way to debug an AI chatbot that gives wrong answers, from checking your source content to fixing retrieval and gaps, without guesswork.
How to Give Your Chatbot a Consistent Brand Voice
A chatbot is your brand talking to customers. Here's how to define a voice, write it into instructions, and keep every reply sounding like you.
How to Handle Sensitive Questions in Your Chatbot
Some questions your chatbot should never answer alone. Here's how to spot sensitive topics and set up safe fallbacks, handoffs, and privacy guardrails.
How to Improve Chatbot Answers Based on Real Conversations
Your first chatbot is a rough draft. Here's a simple loop for reading real transcripts, spotting wrong or thin answers, and fixing the content behind them.
How to Keep Your Chatbot's Knowledge Up to Date
A chatbot is only as good as the content behind it. Here's a practical routine for keeping answers current so your bot never quotes last year's prices.
How to Launch a Chatbot on a Landing Page
A step-by-step guide to adding a chatbot to a landing page that captures leads and answers questions without slowing the page or distracting visitors.
How to Measure Whether Your Chatbot Is Working
A busy chatbot can still be useless. Learn the four metrics that show whether yours is actually helping, and why reading transcripts beats the dashboard.
How to Prepare Your FAQ for AI Training
The quality of your chatbot depends on the FAQ you feed it. Here's how to write, structure, and clean up your FAQ so AI gives sharp, accurate answers.
How to Roll Out a Chatbot Across a Multi-Page Website
One script tag puts a chatbot on every page, but a good rollout is about context, staging, and testing. Here is a practical plan for a multi-page site.
How to Set Up Human Handoff for Your Chatbot
The fastest way to make people hate your chatbot is to trap them in it. Here's how to set up a human handoff that passes context and never dead-ends.
How to Structure Your Content So Chatbots Answer Accurately
A chatbot is only as good as the content it reads. Here's how to structure your pages, docs, and FAQs so your bot answers accurately instead of guessing.