Category
Implementation & How-To
108 articles, page 2 of 5
One Chatbot for Several Locations: Organising Branch Information
How to structure branch pages so one chatbot answers for several locations without mixing up hours, prices or addresses, and how website limits apply.
Print Quote Requests Missing Quantities and Specs
Print quotes depend on quantity, size, stock and finish, but most requests leave them out. A step-by-step playbook for capturing print job specs first time.
Running a Chatbot on a Site With Several Language Versions
One chatbot or one per language? How to run a chatbot on a multilingual site with hreflang versions: training, welcome messages, crawling and licences.
Setting a Baseline Before You Install a Chatbot
What to record before launch so you can measure chatbot impact later: enquiry counts, response times, out-of-hours share, top questions and time spent.
Small Job Enquiries That Handymen Can Quote Quickly
Handymen get vague enquiries for small jobs that are hard to price. A step-by-step playbook for capturing the details and photos to quote quickly.
Squarespace Code Injection: Which Plans Allow a Chat Widget
Squarespace Code Injection, which a chat widget needs, is on Core, Plus and Advanced plans, not Basic. How to check yours, header or footer, and testing.
Teaching a Chatbot From PDF Price Lists and Brochures
How to train a chatbot on PDF price lists and brochures: what extracts well, why scanned PDFs fail, how tables break, and how to keep one current version.
Training a Chatbot on Webflow CMS Collections
How a website chatbot learns Webflow CMS Collection pages: the sitemap, which Collections to include, template markup, and re-crawling after you publish.
Turning a Product Spec Spreadsheet Into Chatbot Answers
How to lay out a product spec spreadsheet as a CSV a chatbot can answer from: clear headers, one product per row, units in place and no stale stock data.
Turning a Size Guide Into Answers Shoppers Trust
How to structure a size guide so a size guide chatbot can answer from it: text not images, one size per line, units, fit notes and the questions charts miss.
Two Pages Say Different Things: How Conflicting Content Confuses Bots
Chatbot giving inconsistent answers? Two sources probably disagree. Use a fact inventory to find contradictions across pages, files and Q&A, then fix them.
Using Unanswered Questions to Decide What to Write Next
A weekly routine for your chatbot's unanswered questions report: clear the noise, group by need, rank by demand, and turn the top gaps into answers and pages.
What Your Team Needs to See When a Chat Is Handed Over
A context checklist for the person receiving a chatbot handover: who the visitor is, what they asked, what the bot already said, and how urgent it is.
When the Chat Button Covers Your Cookie Banner or Mobile Menu
Chat button covering content on mobile, like cookie banner buttons or a sticky bar? Restack or move the other element, or hide the chat on those pages.
When to Add a Q&A Pair Instead of Editing a Page
Chatbot Q&A pairs or a page edit? A decision rule with examples: edit the page when the fact is wrong, add a pair when wording or location is the problem.
Which Pages Should Your Chatbot Learn From, and Which to Leave Out
Deciding which pages a chatbot crawl should include: what to keep, what to leave out (old promos, blog posts, duplicates) and how to fit inside crawl limits.
Why Custom Code Is Missing on Your Wix Site
Wix only allows Custom Code on a published site with a connected domain, which needs a Premium plan. Here is how to tell which condition you are missing.
Why Some Pages Are Missing From Your Chatbot's Knowledge
Chatbot not learning some pages? The usual causes are the page cap, a sitemap it can't find, JavaScript-only content, login walls, PDFs and firewalls.
Writing Returns and Shipping Policies a Chatbot Can Answer From
How to structure a returns and shipping policy so a chatbot quotes it correctly: one rule per section, numbers stated plainly, conditions beside the rule.
Your Chatbot Quoted an Old Price: Finding and Fixing the Source
Chatbot quoting a wrong or old price? Trace the figure to the page, file, pasted note or Q&A pair it came from, fix it there, then re-test the same question.
Freight Quote Requests Missing Weights and Dimensions
Freight quotes stall when shippers leave out weights, dimensions and delivery details. A step-by-step playbook for capturing everything needed to quote first time.
Home Visit Physio Requests and What to Capture
Patients who cannot travel ask for physiotherapy at home. A step-by-step playbook for capturing home visit requests with the details physios need.
Website Quote Requests Without a Brief
Web designers often receive "how much for a website?" with no other detail. A step-by-step playbook for capturing a proper brief so designers can quote accurately.
Heating Engineers and the Photos That Speed Up Quotes
Heating quotes need boiler details, pipework and space information that photos show quickly. A step-by-step playbook for asking for the right photos and details.