Industry guides
Guides for restaurants
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 79 practical articles on fixing them for restaurants.
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The Cost of an Unanswered Group Booking Enquiry
A worked example of what unanswered group booking enquiries cost a restaurant in lost covers and revenue, and how to calculate the figure for your own restaurant.
Voucher and Gift Card Questions From Restaurant Guests
Restaurants get steady questions about buying and using gift vouchers. Example answers that sell more vouchers and prevent problems when they are redeemed.
Wedding and Celebration Enquiries for Restaurants
Birthdays, anniversaries and wedding receptions bring high-value bookings and lots of questions. How restaurants can answer celebration enquiries well.
Booking Requests That Arrive After the Kitchen Closes
Restaurants receive booking and group enquiries late at night when nobody can reply. How to answer after-hours booking requests and keep those tables filled.
Private Dining Enquiries Worth More Than a Busy Friday
Private dining and group event enquiries can be worth more than a whole evening of regular covers. How restaurants can answer them fast and win the booking.
The Allergy Question Your Staff Answer Every Service
Allergy and dietary questions arrive before almost every booking. Example answers restaurants can publish and use to reply clearly, safely and quickly.
What Happens to Restaurant Enquiries When the Phone Rings Out
When a busy restaurant cannot pick up, many guests turn to the website instead. How to make sure your website answers them and captures the booking.