Industry guides
Guides for property management companies
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 16 practical articles on fixing them for property management companies.
See how SpideyChat works for property management companiesService Charge Questions Leaseholders Raise Every Year
Service charge statements arrive and produce a wave of disputes. A worked example showing what leaseholders actually want to see.
Damp and Mould Reports That Must Be Escalated Properly
Mould reports are health matters that get logged as routine repairs. A teardown of how these go wrong and what must happen instead.
Mutual Exchange and Transfer Questions From Tenants
Exchange enquiries come from tenants who need to move and cannot. Example conversations that explain a genuinely confusing process.
Adaptations and Accessibility Requests From Tenants
Adaptation requests come from people managing daily without them. A checklist for landlords who want the process understood and the waits explained.
Antisocial Behaviour Reports and What Tenants Need to Know
Antisocial behaviour reports arrive from frightened, exhausted tenants. Example conversations that capture properly and route risk immediately.
Rent, Moving and Application Questions Tenants Ask
Tenancy and application questions arrive constantly and rarely in office hours. Example conversations for answering them clearly and sensitively.
Repair Request and Tenancy Questions for Housing Associations
Housing teams handle repeat repair and tenancy questions from residents who cannot call in office hours. A teardown of the volume and how to reduce it.
Block and Building Managers Answering Resident Questions
Block and building managers answer the same resident questions about service charges, repairs and rules. Example conversations for answering them clearly.
Property Management Website Mistakes That Lose Landlords
Property management websites often speak to tenants and forget the landlords who pay the fees. The common mistakes that lose landlords and how to fix them.
A Property Manager's Week Before and After Triage
A property manager juggles tenants, landlords, contractors and emergencies daily. A week before and after sorting routine messages from urgent ones automatically.
Applicant Screening Questions for Rental Properties
Property managers waste viewings on applicants who do not meet basic requirements. A step-by-step playbook for screening rental enquiries fairly before the viewing.
Rent, Deposits and Move-In Questions Answered Clearly
New tenants have many questions about rent, deposits and moving in. Example conversations for answering them clearly so the tenancy starts well.
The Cost of Losing One Management Contract
A single management contract can bring a property manager years of fees. A worked example of what one lost landlord really costs and how to protect the pipeline.
Emergency Repairs and Where the Website Should Send Tenants
When a tenant reports a leak, gas smell or lockout, the website must point them to help immediately. A decision guide for handling emergency repair enquiries safely.
Landlords Looking for a Manager and What They Ask
Landlords comparing property management companies ask about fees, services and responsiveness. Why these enquiries are lost and how to win more management contracts.
Tenant Questions That Swamp Property Managers
Property managers answer the same tenant questions every day, while urgent issues wait. Why tenant messages overwhelm teams and how to separate routine from urgent.