Industry guides
Guides for manufacturers
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 13 practical articles on fixing them for manufacturers.
See how SpideyChat works for manufacturersTechnical Drawing and Specification Requests From Engineers
Engineers want a model file and get a sales call. A checklist for publishing technical documentation where it belongs.
Certification and Material Traceability Questions
Traceability requests arrive after delivery and are impossible to satisfy retrospectively. Example conversations that get the requirement agreed at order stage.
Obsolete Part and Legacy Equipment Enquiries
Someone with a thirty year old machine and a broken part is a serious buyer. A teardown of why these enquiries go unanswered and what they are worth.
Technical Datasheet and Certification Requests
Document requests arrive constantly and are answered by hand. Example conversations that put the paperwork where engineers can find it.
Bulk Quote and Contract Pricing for Industrial Buyers
Industrial buyers compare contract pricing on more than unit rate. A worked example of what a supply agreement really costs a buyer.
Account and Credit Terms Questions From Trade Buyers
Trade buyers need an account before they can order. Example conversations for answering credit and account questions without slowing the first order.
Part Number and Compatibility Questions for Industrial Suppliers
Industrial buyers arrive with a broken part and no part number. A teardown of compatibility questions and how to answer them from published data.
Distributor and Reseller Enquiries Worth Qualifying
Manufacturers receive distributor and reseller enquiries of very mixed quality. How to qualify them quickly so the right partners get attention first.
Lead Time Questions That Decide Which Supplier Wins
Buyers often choose a manufacturer on lead time as much as price. Example conversations for answering lead time questions clearly and winning the order.
Manufacturer Websites That Only Speak to Existing Customers
Many manufacturer websites assume visitors already know the company. Common mistakes that lose new buyers and how to welcome them properly.
Minimum Order Questions Manufacturers Answer Daily
Buyers ask manufacturers about minimum order quantities first. Example conversations for answering MOQ questions clearly and keeping small buyers engaged.
Technical Product Questions From Engineers at Midnight
Engineers research components late at night and need technical answers fast. Why manufacturers lose these buyers and how to answer from your own datasheets.
Trade Enquiries That Need Specs Before a Quote
Manufacturers cannot quote without specifications, quantities and deadlines. A step-by-step playbook for capturing trade enquiries properly the first time.