Industry guides
Guides for insurance agencies
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 13 practical articles on fixing them for insurance agencies.
See how SpideyChat works for insurance agenciesWhat an Insurance Chatbot Does and What to Look For
What an insurance chatbot answers on an agency website, what it must pass to a licensed person, and a short checklist for choosing one.
A Broker's Week Before and After Handling Routine Questions
An insurance broker spends much of the week on repeat questions while quotes and claims wait. A week before and after moving routine questions online.
Multilingual Customers and Insurance Enquiries
Insurance customers who speak other languages often struggle with policy terms. Why brokers lose these customers and how to answer them in their own language.
Specialist Cover Enquiries and Qualifying the Right Ones
Specialist insurance enquiries can be valuable but need careful qualifying. A step-by-step playbook for capturing niche cover requests and answering the right ones.
The Real Price of Slow Replies to Insurance Leads
Insurance leads cool within hours, and slow replies send prospects to comparison sites. A worked example of what slow replies cost a brokerage over a year.
Evening Visitors Comparing Insurance Brokers Online
Many people compare insurance brokers in the evening, when offices are closed. Why these visitors leave for comparison sites and how brokers can keep them.
Insurance Website Pages That Leave Visitors Unsure
Broker websites often list products without answering the questions visitors actually have. The common content mistakes and what to publish instead.
Landlord and Property Insurance Questions Answered
Landlords ask brokers about cover for rental properties, empty periods and tenant damage. Example conversations for answering general landlord insurance questions.
What Details a Broker Needs for a First Quote
Insurance quotes stall when brokers have to chase missing details. A checklist of what to capture at first contact for common cover types, with explanations.
Claims Enquiries That Need a Person Straight Away
A client making an insurance claim is often stressed and needs help fast. A decision guide for what a broker's website should say about claims and when to hand over.
Explaining Cover Options Without Giving Advice
Brokers want visitors to understand insurance cover without giving advice online. Myths about explaining cover types, and how to stay helpful and safe.
Quote Requests That Go Cold Before a Broker Replies
Insurance quote requests are time-sensitive, and slow replies send prospects to comparison sites. Why broker leads go cold and how to capture them properly.
The Renewal Questions Every Insurance Broker Hears
Renewal season brings the same questions to insurance brokers every year. Example conversations for answering renewal questions clearly and keeping clients.