Someone hurt her back at work eight months ago. She did not report it properly at the time, she saw her doctor twice, and she has convinced herself that because she has no photographs and no witness statement, there is no point contacting anyone.
She may well be wrong about that, and the only person who can tell her is a solicitor.
What claimants ask
They usually ask what evidence they need, whether they need photographs, whether they need a witness, whether their medical records are enough, who arranges a medical report, whether they have to be examined, what it costs, how long it takes, whether they need proof of earnings and whether not reporting it at the time is fatal.
Explain how evidence is gathered
Medical records requested during the claim, an independent report arranged by the firm, records of earnings and any contemporaneous notes. Most claimants assume they must assemble a case before enquiring, and that assumption stops them.
Example conversations
These scripts use information a firm might publish. Your answers should come from your own pages.
Enquirer: I do not have any photographs or witnesses. Is it worth calling? Assistant: The page explains how evidence is usually gathered during a claim, including medical records and an independent report arranged by the firm, so many people have more than they expect. Whether a claim can proceed is for a solicitor to assess. Could you tell me roughly when it happened and a contact number?
Enquirer: Do I have to be examined by a doctor? Assistant: The page explains that an independent medical examination is a normal part of the process, what it involves, how it is arranged and who pays for it under the firm's funding arrangements. It also explains the usual timescales.
Enquirer: I never reported it at work. Does that ruin it? Assistant: That is something a solicitor needs to consider alongside everything else, so I cannot say. The page explains what the firm looks at when assessing a claim and how the first conversation works. Shall I arrange for someone to call you?
Never assess the claim
Whether evidence is sufficient, whether a claim will succeed and what it might be worth are assessments requiring the full picture. A website explains process and captures the enquiry.
Explain who pays for evidence
Medical reports, records requests and expert fees cost money, and claimants fear being billed. Explaining how this works under the firm's funding arrangements removes a genuine barrier.
Encourage people to keep records now
A diary of symptoms, appointments and days off work, kept from today, is useful evidence. Saying so is helpful to anyone who reads it, whether or not they instruct you.
Be clear about what a firm can request
Medical records, employment records and incident reports can usually be obtained with consent. Claimants do not know this and assume the burden is theirs.
Route urgency properly
Anyone still in pain or with an untreated injury needs medical care first, and the website should say so before anything about a claim.
Time limits sit alongside evidence
They are covered in time limit questions in injury enquiries.
The wider boundary
It is set out in injury claim enquiries and what a law firm website can say.
Funding questions arrive together
They behave much like pet insurance and payment plan questions, and handling personal information carefully is covered in AI chatbot security questions to ask a vendor.
Getting started
Publish how evidence is gathered, who arranges reports and who pays, then capture dates and contact details at any hour. SpideyChat for law firms answers from your published pages and never assesses a claim. Try SpideyChat on your own site, or read about capture on the features page.