A tenancy ends. Three keys were issued. Two come back. The tenant says the third was lost about a year ago, and mentions that a partner and a cleaner both had copies at various points.
The agent hands the property to a new tenant with the same locks, because a lock change costs money and nobody wants to spend it.
Why this gets skipped
Because nothing has ever gone wrong, because the cost lands on the landlord and because the risk is invisible until the day it is not.
What the actual risk is
Keys copied without anybody knowing, keys never returned, and a new tenant relying on a lock that an unknown number of people can open. It is a small cost against a serious exposure.
Publish a between tenancy service
A named service, priced per property, arranged quickly. Agents managing forty properties need this on a rhythm and almost nobody offers it as a product.
Publish the price
Per lock and per property type, so an agent can budget it into a changeover without ringing for a quote each time.
Explain the cylinder change option
That in many cases only the cylinder needs changing rather than the whole lock, which is considerably cheaper and is the reason the work gets approved.
Explain the keyed alike option
One key for front and back, and how many keys are supplied. It is what tenants and agents actually want and it should be offered.
Explain the master key option
Where an agent wants access across a property alongside tenant keys, how it works and what it costs.
Explain the turnaround
How quickly you can attend, because a changeover has a fixed date and an agent needs certainty rather than a slot next week.
Explain the access arrangement
Key safes, meeting an agent, or attending an empty property. It should be settled once rather than negotiated per job.
Explain the key record
How many keys are supplied, who they go to and how it is recorded. It is the thing that goes wrong at the next changeover.
Explain the mid tenancy situation
A lost key, a relationship breakdown or a dispute, and who can instruct a change. It is sensitive and it needs a clear position, as in lock upgrades after a break in handled sensitively.
Explain the insurance angle
That policies frequently have conditions about locks and security, which a landlord should check, as in insurance requirement questions about door locks.
Offer a portfolio arrangement
An agent with forty properties wants one price, one process and one number to ring rather than a quote per job. A standing arrangement with agreed rates and a stated turnaround is worth considerably more than the individual jobs and it is almost never offered.
Say what happens with a key handed back later
Tenants find keys weeks after moving out and post them through a door. Explaining that a returned key does not undo the risk, because copies cannot be accounted for, is the argument that persuades a reluctant landlord more effectively than anything about security.
Target agents rather than landlords
Because one agent is forty properties on a recurring cycle, which is the volume in tenant questions that swamp property managers and an AI receptionist for letting agents.
Getting started
Publish a between tenancy lock service with per property pricing and turnaround, then take instructions from agents at any hour. SpideyChat for home services businesses answers from your published pages. Try SpideyChat on your own site, or read about capture on the features page.