Industry guides
Guides for home-service businesses
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 48 practical articles on fixing them for home-service businesses.
See how SpideyChat works for home-service businessesPage 1 of 2
Volume Estimating Questions That Decide a Price
Customers cannot estimate volume and price it by guesswork. A worked example that turns a vague clearance into a firm quote.
Insulation and Noise Questions From Homeowners
Homeowners want a warmer, quieter garage and cannot tell what will achieve it. A decision guide on when an insulated door is the answer.
Prohibited Item Questions Waste Firms Must Answer
A van arrives and cannot take half the pile. A checklist of what to publish so nobody discovers restrictions on the day.
Small Job Lists Customers Want Done in One Visit
The list on the fridge is a half day of work nobody has quoted. A playbook for turning it into a booked, profitable visit.
Insurance Approved Lock Questions Homeowners Ask
Homeowners discover their locks matter at renewal or after a claim. A buyer's guide to the questions worth asking before anything happens.
Service Contract Questions From Pool and Hot Tub Owners
Owners compare a contract against doing it themselves. A worked example showing what a year actually costs either way.
Heater and Pump Fault Enquiries From Pool Owners
Equipment faults arrive before a weekend with guests coming. Example conversations that triage without diagnosing anything electrical.
Key Cutting and Access Control Enquiries From Businesses
A business asking about keys usually needs a system. A playbook for turning a two pound enquiry into a properly specified installation.
Minimum Charge and Half Day Rate Questions
The minimum charge decides whether someone enquires at all. A worked example showing what a short visit actually costs to provide.
Emergency Versus Scheduled Work Questions Handymen Field
Urgent and routine jobs need different prices and different answers. A worked example showing what a call-out actually costs to provide.
Lockout Call Outs and What Customers Must Be Told
Lockout pricing is where locksmiths get a bad name. A worked example showing what an honest call-out price actually looks like.
Water Chemistry Questions That Should Not Be Answered Online
Owners want to be told what to add to their water. Myths about answering that online, and the service a website should sell instead.
Flat Pack and Assembly Requests Worth Quoting Properly
Assembly jobs look trivial and go wrong on time and access. A playbook for quoting them so the hour you budgeted is the hour it takes.
Garden and Green Waste Collection Questions
Garden clearances are quoted blind and overrun constantly. Example conversations that establish volume, access and content before a price.
Integrated Appliance Questions That Complicate Repairs
Built-in appliances turn a simple repair into a joinery job. Example conversations that establish what is behind the door before a visit.
Servicing and Maintenance Plans for Garage Doors
Garage doors get serviced when they fail, which is expensive for everyone. Example conversations that sell maintenance before the spring breaks.
Commercial Appliance Repair for Cafes and Laundrettes
A broken commercial oven stops trading immediately. A decision guide for serving business customers properly rather than treating them as domestic jobs.
Commercial Shutter and Industrial Door Enquiries
A shutter that will not open stops a business trading. A teardown of commercial door enquiries and why they need a different route from domestic work.
Office Clearance Enquiries From Businesses Moving Out
Office clearances run to a lease deadline and involve data. A teardown of commercial clearance enquiries and what makes them different from house work.
Recurring Maintenance Visits Landlords Book for Portfolios
Landlords want one reliable person, not a new search every time. A teardown of portfolio maintenance and how to become the default contractor.
Lock Upgrades After a Break In Handled Sensitively
Someone contacting a locksmith after a burglary is not shopping. Example conversations for responding with care and getting a home secure tonight.
Automation and Remote Opener Questions for Garage Door Firms
Automation enquiries sound simple and depend on the door. Example conversations for answering opener questions and capturing what an installer needs.
Callout Fee and Parts Questions for Appliance Repair Firms
Customers fear paying a callout for bad news. Example conversations that explain fees and parts pricing clearly enough to get the visit booked.
Pool Opening and Closing Season Bookings
Pool openings and closings arrive in two short windows each year. A step-by-step playbook for filling the calendar before the rush starts.