A homeowner has ordered her first electric car, due in six weeks. She wants a charger on her driveway. She wonders how much it will cost, which charger to buy, whether her fuse box can cope and how long installation takes. She messages an electrician, who replies a few days later asking for photos. By then she has booked with an installer whose website asked for the photos upfront.
Home charger enquiries are growing fast. Answering them clearly, and capturing the right details, wins installations.
What homeowners ask
Homeowners usually ask how much installation costs, which chargers are offered, whether a tethered or untethered charger is better for them, whether their electrical supply is suitable, whether they need off-street parking, how long installation takes, whether the charger can be controlled from an app and whether there are ongoing costs.
Example conversations
These scripts use information an electrician might publish. Your answers should come from your own pages.
Homeowner: How much to install a home charger? Assistant: The EV charger page shows a starting price for a standard installation, including the charger and up to the cable length listed. The electrician will confirm after seeing photos or visiting. Could you share photos of your parking space, your fuse box and where you'd like the charger?
Homeowner: Is my fuse box suitable? Assistant: The electrician needs to check that. The page explains that some older fuse boxes need upgrading before a charger can be fitted. Photos help the electrician tell you in advance.
Homeowner: How long does installation take? Assistant: The page explains that a standard installation usually takes around half a day.
Capturing the survey details
For a charger quote, capture photos of the parking space, the fuse box and the proposed charger location, the distance from the fuse box to the charger, the car model and whether there is off-street parking.
Choosing a charger
Many homeowners are unsure which charger to choose. Explaining the options offered, in plain words, helps. The recommendation depends on the survey. Homeowners weigh similar decisions with heat pumps, as described in heat pump questions homeowners ask before committing.
Safety comes first
Electrical questions should always be answered by the electrician. Fault enquiries are covered in electrical faults that need a safety-first reply.
Answering before customers ask
Publishing clear answers to charger questions, before homeowners ask, is a form of proactive support, covered in proactive support answering questions before customers ask.
Sending leads to your system
On Pro, captured leads can be sent to your own tools through webhooks, as described on the integrations page.
Grants and offers
Homeowners often ask whether there are grants or offers for home chargers. Where the electrician publishes information about schemes they work with, the assistant can share it and point to official sources. It should not promise eligibility, which depends on the homeowner's circumstances and the scheme's rules.
Flats and shared parking
People living in flats or with shared parking often assume they cannot have a charger. Explaining the situations where installation may still be possible, and capturing their details for the electrician to assess, opens a market that many installers ignore.
Data and privacy
Homeowners sharing photos of their home want to know their data is handled responsibly. Security questions are covered in AI chatbot security questions to ask a vendor.
Answering at any hour
SpideyChat for electricians answers charger questions from your own pages at any hour and captures survey details. It does not assess electrical suitability.
A charger page
Publish starting prices, charger options, what the survey involves and what photos to send. Try SpideyChat on your own site, or read about capture on the features page.