Voiceflow pricing and features

Voiceflow pricing

Free plan

Free plan for evaluation with limited features and a one-time credit grant that does not renew.

Free trial

Free trial for agencies and partners, no credit card required.

Enterprise: Contact sales. No public list prices. Billing combines a monthly plan fee, optional add-ons and credit-based usage; credits are used for AI responses and phone calls. Prices are visible only in the dashboard or by request.

Voiceflow pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Customer experience teams and agencies designing chat and voice support agents.

Look elsewhere if

You want to compare prices before signing up: Voiceflow shows them only in its dashboard or on request.

On pricing

There is a free plan for evaluation; paid plan prices are not published.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Yes

  Website chat widget

  “A web chat widget with a voice mode” source

• Yes

  Learns from your content

  “Grounds answers in a company's own docs, websites, and data.” source

• Not verified

  Document upload

• Yes

  Voice conversation

  “A web chat widget with a voice mode” source

• Yes

  Phone calls

  “Use a phone number provisioned by Voiceflow (US and Canada) or connect numbers from Twilio, Vonage, or Telnyx.” source

• Yes

  Takes actions on its own

  “take action in business systems” source

• Yes

  Hand-off to a person

  “The Live agent handoff step passes conversations to Zendesk, Genesys, UJET, Kustomer, or Dixa.” source

• Yes

  Developer API

  “any custom interface through the REST API.” source

• Yes

  Integrations

  “native integrations (Zendesk, Salesforce, HubSpot, Shopify, and more)” source

• Yes

  CRM connection

  “native integrations (Zendesk, Salesforce, HubSpot, Shopify, and more)” source

• Not verified

  Books appointments

• Not verified

  Multiple languages

• Yes

  Analytics

  “Tests with simulated personas, evaluations, transcripts with call recordings, and analytics.” source

• Yes

  Remove branding

  “White-labeling and client handoff tools” source

• Yes

  Enterprise controls

  “SSO on the Enterprise plan, five workspace roles, project-level permissions” source

What people use it for

Mainly for: CX teams and agencies building chat and voice support agents.

• Customer support chat agents
• AI phone agents and IVR
• Live agent handoff to help desks
• Agency client builds
• Ecommerce order support

Sources

• pricing page: www.voiceflow.com/pricing
• docs: www.voiceflow.com/docs/documentation/account-management/billing
• product page: www.voiceflow.com/ai-info

Research note: Pricing page shows no prices: agencies get usage-based billing with a free trial, businesses must request pricing. A 2025 announcement listed Pro and Business prices but it is outdated, so not used. White label is described for the agencies track.