Smith.ai pricing and features

Smith.ai pricing

Free plan

$0/month, 25 calls/month, then $3.00 per call

Free trial

Not verified

Enterprise: Published (see plans). AI plans are month-to-month with 30 days' notice to cancel; a 6-month plan with rollover calls is available via sales. Human receptionist plans are separate: Starter $300/month (30 calls, $11.50/call over), Basic $810/month (90 calls, $10.50/call over), Pro $2,100/month (300 calls, $8.50/call over), Enterprise on request, with paid per-call add-ons (e.g. booking $1.50/call).

Smith.ai pricing page (read on 16 October 2026)

Our take

Editorial opinion, reviewed 16 October 2026.

A good fit for

Small businesses that want calls answered by AI, with the option to pass callers to a live human receptionist.

Look elsewhere if

Your call volume is high: AI plans are priced per call, and extra calls on the free plan cost $3.00 each.

On pricing

The AI Free plan covers 25 calls a month; Pro is $150 a month for 75 calls.

Features

Confirmed on the vendor’s site Vendor says it is not offered Not verified (not the same as no)

• Not verified

  Website chat widget

• Not verified

  Learns from your content

• Not verified

  Document upload

• Yes

  Voice conversation

  “24/7 AI call answering” source

• Yes

  Phone calls

  “24/7 AI call answering” source

• Yes

  Takes actions on its own

  “Our AI Receptionist can securely check for conflicts in law-firm CRMs before booking consultations.” source

• Yes

  Hand-off to a person

  “the call can be transferred to a live North America-based receptionist” source

• Yes

  Developer API

  “our public-facing API to customize your chat conversations in various ways” source

• Yes

  Integrations

  “AI Receptionist natively integrates with Salesforce, HubSpot, Clio Grow, Clio Manage; Zapier and Make” source

• Yes

  CRM connection

  “AI Receptionist natively integrates with Salesforce, HubSpot, Clio Grow, Clio Manage” source

• Yes

  Books appointments

  “AI Scheduling (Calendly & more)” source

• Yes

  Multiple languages

  “Conversational fluency in English and Spanish” source

• Yes

  Analytics

  “Analytics & call history” source

• Not verified

  Remove branding

• Not verified

  Enterprise controls

What people use it for

Mainly for: Small businesses and law firms.

• 24/7 call answering
• Lead qualification and routing
• Appointment scheduling
• Law firm client intake
• Call recording and summaries

Sources

• pricing page (AI): smith.ai/pricing/ai-receptionist
• pricing page (human receptionists): smith.ai/pricing/receptionists
• product page: smith.ai/ai-receptionist
• product page: smith.ai/features/crm-zapier-integration
• product page: www.smith.ai/features/bilingual-answering-service
• docs: docs.smith.ai/category/ydtshfm8im-api

Research note: Monthly prices for the 150/300-call Pro tiers and 500-call Enterprise tier are not shown as totals; only per-call rates. Bilingual is English and Spanish only. Documented API is a chat/call-request API.