Industry guides
Guides for self-storage facilities
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 5 practical articles on fixing them for self-storage facilities.
See how SpideyChat works for self-storage facilitiesNotice Period and Moving Out Questions Storage Customers Ask
Customers judge a storage facility on how easy it is to leave. A checklist of the move-out terms worth publishing before anyone asks.
Access Hours and Security Questions for Storage
Storage customers want to know when they can reach their things and how safe they are. Example conversations for answering access and security questions.
Business Storage Enquiries From Growing Companies
Growing businesses need storage for stock, equipment and records. Why business storage enquiries differ from personal ones and how facilities can win them.
Moving Day Storage Requests With Tight Deadlines
People moving house often need storage at short notice. Why these urgent requests are lost and how storage facilities can capture them fast.
Storage Unit Size Questions That Stall Bookings
"What size unit do I need?" is the question self-storage customers ask most. Example conversations for helping customers choose a unit and book with confidence.